John2080 Posted September 17, 2018 Share Posted September 17, 2018 Hello! I'm looking for help! Unit restarts itself randomly. It happens straight after the system starts, or in the game. Picture freezes, I hear a rattling sound from my speakers - restart. The system can reboot a couple of times and then everything is fine. So, I never know when it gonna hit me next time. GPU temps are good, CPU it's quite hot around 80'C under pressure and 47 in idle. I have purchased this version: https://www.scan.co.uk/products/corsair-one-pro-aio-hydro-cooled-gaming-pc-refurbished-i7-7700k-16gb-ddr4-8gb-gtx-1080 All drivers are updated + windows updates. The problem persists even after a fresh instal: Windows + all drivers. I can provide some log files or screenshots if necessary. Thanks! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted September 17, 2018 Corsair Employee Share Posted September 17, 2018 Hello! I'm looking for help! Unit restarts itself randomly. It happens straight after the system starts, or in the game. Picture freezes, I hear a rattling sound from my speakers - restart. The system can reboot a couple of times and then everything is fine. So, I never know when it gonna hit me next time. GPU temps are good, CPU it's quite hot around 80'C under pressure and 47 in idle. I have purchased this version: https://www.scan.co.uk/products/corsair-one-pro-aio-hydro-cooled-gaming-pc-refurbished-i7-7700k-16gb-ddr4-8gb-gtx-1080 All drivers are updated + windows updates. The problem persists even after a fresh instal: Windows + all drivers. I can provide some log files or screenshots if necessary. Thanks! Sounds like a unit with the ribbon cable issue. If you haven't already done so, please create a ticket on our support site. Link to comment Share on other sites More sharing options...
John2080 Posted September 18, 2018 Author Share Posted September 18, 2018 Thanks for the reply! I most certainly will create a ticket. System crashed a few more times, here is the log: (see attached picture). Video driver just crashed and I saw this error before :[pouts: Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted September 18, 2018 Corsair Employee Share Posted September 18, 2018 Can you PM me you ticket number? Link to comment Share on other sites More sharing options...
John2080 Posted September 20, 2018 Author Share Posted September 20, 2018 782272 They told me to reset CMOS. I did it and now PC won't boot at all. Link to comment Share on other sites More sharing options...
noops Posted September 24, 2018 Share Posted September 24, 2018 782272 They told me to reset CMOS. I did it and now PC won't boot at all. Mine is freezing and rebooting itself as well within the first hour of operation then seems to be fine after that. Any ideas? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mint Posted September 25, 2018 Corsair Employee Share Posted September 25, 2018 Mine is freezing and rebooting itself as well within the first hour of operation then seems to be fine after that. Any ideas? Hi noops, sorry you're having these issues. If you've already tried clearing CMOS as well, definitely put in a ticket with support so that they can help you further with the unit. http://support.corsair.com Link to comment Share on other sites More sharing options...
jopa00 Posted March 5, 2019 Share Posted March 5, 2019 Same issue here. from On every Cold start pc hangs / restarts a couple of times. when this procedure is done it is working fine for ververal hours until next Cold start. What ribbin cable can be faulty? Reinstalled pc couple of times but same issue. Please PM Picture if what ribbon Cable. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted March 5, 2019 Corsair Employee Share Posted March 5, 2019 Same issue here. from On every Cold start pc hangs / restarts a couple of times. when this procedure is done it is working fine for ververal hours until next Cold start. What ribbin cable can be faulty? Reinstalled pc couple of times but same issue. Please PM Picture if what ribbon Cable. Please create a ticket on our RMA site so we may further assist you. Thank you. Link to comment Share on other sites More sharing options...
Some1Else Posted March 8, 2019 Share Posted March 8, 2019 OP - that's what I was experiencing. It degraded to the point that it would only work on a fresh install, almost any reboot - could not get into the system. Corsair Support provided a replacement, but in my case - the replacement is a refurb and it's clear why it is such. Link to comment Share on other sites More sharing options...
jopa00 Posted March 10, 2019 Share Posted March 10, 2019 Yes i can do or please send me info of what Cable that needs to be replaced thanks. Link to comment Share on other sites More sharing options...
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