Sabrewulf Posted December 2, 2017 Share Posted December 2, 2017 I am having an issue with a support ticket and an item that I sent in for RMA. Submitted 2017-07-08 13:38 Still no update. Stuck on: Processing 2017-09-02 21:25 How can I get an update on this ticket? I have reached out multiple times and still haven't heard back. This is in regards to a 128 GB USB Flash Drive that stopped working altogether. Why is this taking so long? Thanks, Link to comment Share on other sites More sharing options...
Thedutchjelle Posted December 3, 2017 Share Posted December 3, 2017 Have you tried the live chat ? My RMA ticket was also taking over a week, but when I contacted the live chat it was going again within the day. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 3, 2017 Administrators Share Posted December 3, 2017 I've asked our support department to look into this. Link to comment Share on other sites More sharing options...
Sabrewulf Posted December 6, 2017 Author Share Posted December 6, 2017 Thanks Technobeard. I think there was a transition to the new ticket/support system when I submitted mine and it might have gotten lost in translation. Luckily it's just a flash drive so, shouldn't be complicated to send me a new one :) I already suffered the loss of all my files on it. Link to comment Share on other sites More sharing options...
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