cyclonechuah Posted August 21, 2018 Share Posted August 21, 2018 Hello, Guys. Please allow me to share what my situation at the moment. I am located in Malaysia, and purchase a Corsair SSD from a local retail shop few years back, and i did retain the receipt original copy. On May 2018, my SSD "Corsair Neutron XT SSD 480GB" fail and contacted back the local retail shop for proceeding with the RMA procedure. The RMA procedure itself do have some hiccups as from what i were told, Distributor for Corsair in Malaysia has been changed, and my RMA will be delayed. and i have no issue or problems as long as new distributor were willing to assist me. Today, i receive contacts from the local retail shop to update me regarding about my RMA status. My Corsair Neutron XT SSD 480GB will be replace with Corsair LE200 480GB. No offense but, i purchase the Neutron XT SSD 480GB in the first place was because of it's MLC based NAND and that promises a better write endurance. And the replacement that i receive now is a TLC nand SSD. Currently, i haven't receive the SSD as it is currently at retailer's place. personally, i feel the replacement is a downgrade, and i`m skeptical about the Corsair LE200 480GB SSD Endurance rating since it's a TLC nand, and it's listed 120TBW. Neutron XT MLC 480GB is listed as 124TBW. Corsair LE200 480GB TLC 120TBW vs Corsair Neutron XT 480GB MLC 124TBW I`m seeking advice and opinion for this matter. thanks for reading this. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted August 21, 2018 Corsair Employee Share Posted August 21, 2018 Can I get your ticket number? Link to comment Share on other sites More sharing options...
cyclonechuah Posted August 21, 2018 Author Share Posted August 21, 2018 Malaysia Corsair Distributor didn't provide me any ticket number. i only have the RMA receipt from the retailer. Can i get ticket number from Malaysia Corsair Distributor? Or should i create a ticket in your system? because currently the situation is quite messy at the moment. New Corsair Malaysia distributor did not ask me if i`m okay with the replacement model which is the LE200 SSD, and directly send the replacement model to the retailer, and currently retailer wants to send the replacement SSD to me. I told the retailer to put on hold on this, and i would like to contact Corsair and seek out for advice and what options do i have. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted August 21, 2018 Corsair Employee Share Posted August 21, 2018 Possibly. I mean, those aren't us. The distributors are people who buy product from us. Some international retailers will do things like resolve RMA's for customer's instead of making them do the process themselves. They might have a ticket number on their end to provide to you if you request it. Link to comment Share on other sites More sharing options...
cyclonechuah Posted August 22, 2018 Author Share Posted August 22, 2018 thanks alot for the suggestion and advice. I am currently contacting them at the moment. and seeking for more alternative options. at the same time, i am also asking them for a ticket number. will update here once i get any reply. Link to comment Share on other sites More sharing options...
cyclonechuah Posted August 23, 2018 Author Share Posted August 23, 2018 Hello. I receive email replies from them, and they explain to me that the Neutron XT model is already EOL. And the only number they could provide is RMA number RMA#1452615. Here's the original reply i got from them. Please advice what should i do, as i am seeking for replacement that as on par with the Neutron XT SSD that i purchase in the first place. Is Neutron XTi SSD is EOL as well? I am wondering why i am getting a downgraded replacement. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted August 23, 2018 Corsair Employee Share Posted August 23, 2018 That's not what we would use as an RMA id. Maybe that's there own number. I mean, I'm sorry. You can certainly bring this up with the agents you're speaking with but without direct information on it, I'm not even sure if it's going through us. Link to comment Share on other sites More sharing options...
cyclonechuah Posted August 23, 2018 Author Share Posted August 23, 2018 is there any alternative solution for this? or could i RMA with you guys directly? The Distributor says that they only carry Corsair LE200, and could only offers Corsair LE200 as a replacement, and claim that Corsair currently only have LE200 SSD available. So i think the RMA procedure doesn't going through you guys. While i believe your corsair webstore still sells Neutron XTi SSD. Below is what they replied Link to comment Share on other sites More sharing options...
cyclonechuah Posted August 25, 2018 Author Share Posted August 25, 2018 I've just register a account on Corsair Support and submited a ticket #771765 To my surprise, i am unable to register with my user ID "Cyclonechuah" Does creating a forum account, automatically creates a support account as well? Or someone already taken my ID? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted August 29, 2018 Corsair Employee Share Posted August 29, 2018 It automatically creates a Corsair account Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted September 6, 2018 Administrators Share Posted September 6, 2018 No, creating a forum account does not create a corsair.com account. They are separate systems. Link to comment Share on other sites More sharing options...
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