StaticFX Posted May 28, 2015 Share Posted May 28, 2015 Sometimes, when I boot with the headset plugged into the USB port.. the headset will show its asleep (purple lights) and it causes all videos to not play (Youtube and others). As soon as I unplug it and reload the page... they play fine. Then it takes 3 or 4 "replugs" to get the sound back in the headset...:(: when will there be an update to the software!??? its loooong overdue! Link to comment Share on other sites More sharing options...
StaticFX Posted May 29, 2015 Author Share Posted May 29, 2015 update: its the headset itself... I have checked all my drivers, removed the Corsair software.. and I have found that my headset decides to go to sleep after a while (lights turn purple) - then the problem occurs. Link to comment Share on other sites More sharing options...
Toasted Posted May 30, 2015 Share Posted May 30, 2015 The headset mute indicator is not suppose to go purple. It should either be blue or red. Try the headset on another computer. Does it do the same? Link to comment Share on other sites More sharing options...
StaticFX Posted June 2, 2015 Author Share Posted June 2, 2015 it goes purple when the pc is asleep. its really odd and does it at random times..I cant pin it down to anything specific yet. Like just a few minutes ago, I opened the vol from the task tray... as soon as I adjusted it the headset stopped working, went to purple, and video froze. lol but it doesnt always do this. Link to comment Share on other sites More sharing options...
Corsair Chris Posted June 9, 2015 Share Posted June 9, 2015 Are your drivers up to date? Also what are your system specs? We would like to try to replicate the issue. Link to comment Share on other sites More sharing options...
TheRacker Posted June 16, 2015 Share Posted June 16, 2015 I have this issue too! Just registered because it looks like Corsair is looking into it and I want to try and help. Just got the headset today, booted up skype and BF4, and after about 10-25 minutes all sound would cut out and the mic would mute, and youtube videos will stop playing and won't even load anymore. Only way to fix it is to restart the computer. This happened on both the most updated drivers and some older drivers I found online. It's really annoying because I was looking forward to finally being able to chat with my friends in game, but now it just cuts me out after a little bit for no reason :/ I'm running the headset through the front panel USB 3.0 ports if that matters at all. System specs on my profile Link to comment Share on other sites More sharing options...
Toasted Posted June 21, 2015 Share Posted June 21, 2015 -it sounds like the device is disconnecting from Windows. When it happens again, check and see if the H1500 is still seen in Windows. -Also temporarily try the generic Windows Audio drivers and see if the issue appears. Link to comment Share on other sites More sharing options...
hsinpingwei Posted July 1, 2015 Share Posted July 1, 2015 I guess you device is go into USB select suspend. If you go power setting to disable USB select suspend then it should work fine. Link to comment Share on other sites More sharing options...
CD3Tears Posted July 2, 2015 Share Posted July 2, 2015 i have this same exact issue is happening with me... Link to comment Share on other sites More sharing options...
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