The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > iCUE Software

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #16  
Old 07-05-2018, 10:54 PM
DevBiker's Avatar
DevBiker DevBiker is offline
iCue βeta Team Green
DevBiker's PC Specs
 
Join Date: Feb 2017
Location: Republic of Texas
Posts: 4,778
POST ID # = 962315
DevBiker Reputation: 76
Default

Ah ... that would be the Corsair USBXP Driver. That's the driver for the cooler.
__________________
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.

Reply With Quote
  #17  
Old 07-06-2018, 12:06 AM
CasuallyIntense CasuallyIntense is offline
Registered User
CasuallyIntense's PC Specs
 
Join Date: Jul 2018
Posts: 7
POST ID # = 962320
CasuallyIntense Reputation: 10
Default

Quote:
Originally Posted by DevBiker View Post
Ah ... that would be the Corsair USBXP Driver. That's the driver for the cooler.
But it's not the cooler that isn't working. All of the monitoring on iCUE stops. As per OP, this issue isn't limited to just the cooler.
Reply With Quote
  #18  
Old 07-06-2018, 07:57 AM
DevBiker's Avatar
DevBiker DevBiker is offline
iCue βeta Team Green
DevBiker's PC Specs
 
Join Date: Feb 2017
Location: Republic of Texas
Posts: 4,778
POST ID # = 962360
DevBiker Reputation: 76
Default

Quote:
Originally Posted by CasuallyIntense View Post
But it's not the cooler that isn't working. All of the monitoring on iCUE stops. As per OP, this issue isn't limited to just the cooler.
The driver is required for monitoring. If the driver crashes/freezes/whatever, the monitoring will freeze.
__________________
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.

Reply With Quote
  #19  
Old 07-06-2018, 10:04 AM
Krokarn Krokarn is online now
Registered User
Krokarn's PC Specs
 
Join Date: Aug 2015
Location: Sweden
Posts: 124
POST ID # = 962375
Krokarn Reputation: 10
Default

Quote:
Originally Posted by DevBiker View Post
In any of these cases, are any of y'all running any other monitoring tools?
Aida? HWInfo? Anything else at all?

I typically see these issues when another monitoring app is trying to access the Corsair hardware. This causes a failure when the service tries to access the hardware at the same time and then things just go south from there.
No other monitoring Tools at all. iCUE can work well for hours and suddenly freez. Do i Close iCUE and Corsair Service and strart them up again it can go for a while then freezes again.
Reply With Quote
  #20  
Old 07-06-2018, 01:08 PM
CasuallyIntense CasuallyIntense is offline
Registered User
CasuallyIntense's PC Specs
 
Join Date: Jul 2018
Posts: 7
POST ID # = 962399
CasuallyIntense Reputation: 10
Default

Quote:
Originally Posted by DevBiker View Post
The driver is required for monitoring. If the driver crashes/freezes/whatever, the monitoring will freeze.
Are you sure the Corsair USBXp driver is what would be needed to monitor Motherboard and CPU temps?
In any case, I did disable and re-enable the driver and it did nothing. Only a corsairservice restart in services will cause monitoring to work again. But it inevitably froze some time later anyway

Update: I restarted driver as you said, but also stopped the corsair service, AND closed icue. Then i turned icue back on without restarting service manually. EVGA XOC is on (but not the "HWM" hardware monitor) and the monitoring seems to be flawless so far. But I haven't minimized icue to tray yet (i usually minimize iCUE and later notice the monitoring stops after opening dashboard again)

2nd Update: iCUE's monitoring ran just fine for an entire day - never minimized it to tray since I got it working early today / late last night. I minimized it to tray an hour or two ago. I just opened it again to find that all the temperature and fan speed monitoring graphs are flat. i.e. monitoring has froze. Perhaps something in the minimizing to or being in a minimized to tray state, breaks it? It can't be bringing it out of minimized-to-tray, because all the graphs are flat, which means it happened a while ago.

Last edited by CasuallyIntense; 07-09-2018 at 01:25 AM. Reason: Update
Reply With Quote
  #21  
Old 07-18-2018, 03:50 PM
Rakshasas Rakshasas is offline
Registered User
Rakshasas's PC Specs
 
Join Date: Jun 2018
Posts: 10
POST ID # = 964172
Rakshasas Reputation: 10
Default

Just wanted to return and see if there was anything new. I am fairly certain I don't have any other monitoring tools running.

To add to CasuallyIntense comment, I have been leaving the dashboard open on another monitor. I never minimize iCUE to tray. When I was testing while playing Rocket League I would glance over at the graphs when some kind of stoppage in play would occur (goal, death, game over...) and that was when I'd see it happen.

I am kind of interested in the relation to the Corsair AIO because I have one also. Could someone clarify what they mean by restarting the driver? Device Manager disable and re-enable?
Reply With Quote
  #22  
Old 07-18-2018, 05:28 PM
lord_ariez lord_ariez is offline
Registered User
lord_ariez's PC Specs
 
Join Date: Mar 2018
Posts: 38
POST ID # = 964190
lord_ariez Reputation: 10
Default

We going to get an update on this anytime soon? I'm getting really tired of my temp monitoring freezing and skyrocketing my cpu package temps....
Reply With Quote
  #23  
Old 07-19-2018, 04:22 AM
CasuallyIntense CasuallyIntense is offline
Registered User
CasuallyIntense's PC Specs
 
Join Date: Jul 2018
Posts: 7
POST ID # = 964252
CasuallyIntense Reputation: 10
Default

Quote:
Originally Posted by Rakshasas View Post
Just wanted to return and see if there was anything new. I am fairly certain I don't have any other monitoring tools running.

To add to CasuallyIntense comment, I have been leaving the dashboard open on another monitor. I never minimize iCUE to tray. When I was testing while playing Rocket League I would glance over at the graphs when some kind of stoppage in play would occur (goal, death, game over...) and that was when I'd see it happen.

I am kind of interested in the relation to the Corsair AIO because I have one also. Could someone clarify what they mean by restarting the driver? Device Manager disable and re-enable?
I didn't wanna add update after update especially since it looked like thread wasn't active anymore...
But since then, even having iCUE open and never minimized to tray, and restarting the corsair service, the monitoring graphs will still eventually flatline. Any hope i have of this software working properly is slowly diminishing
Reply With Quote
  #24  
Old 07-19-2018, 09:32 AM
Rakshasas Rakshasas is offline
Registered User
Rakshasas's PC Specs
 
Join Date: Jun 2018
Posts: 10
POST ID # = 964299
Rakshasas Reputation: 10
Default

I'm about ready to have a bat script run as a scheduled task every 30 minutes to force restart the services at this point.
Reply With Quote
  #25  
Old 07-19-2018, 11:24 AM
Inheritance's Avatar
Inheritance Inheritance is offline
βetα Nayn Cat
 
Join Date: Jul 2013
Location: Somewhere in Texas
Posts: 5,264
POST ID # = 964314
Inheritance Reputation: 41
Default

Did yall test this with 3.5.111?
__________________
Colors of the RAINBOW shine so bright!
USER IS NOT A CORSAIR EMPLOYEE
Come Join My Discord =(^.^)= [iCUE Guide]
Corsair USER Forums is NOT Corsair Tech Support
Reply With Quote
  #26  
Old 07-19-2018, 12:55 PM
Rakshasas Rakshasas is offline
Registered User
Rakshasas's PC Specs
 
Join Date: Jun 2018
Posts: 10
POST ID # = 964331
Rakshasas Reputation: 10
Default

I didn't receive an update notification, but let me double check tonight whether or not I already am using that version or not.
Reply With Quote
  #27  
Old 07-19-2018, 07:39 PM
Rakshasas Rakshasas is offline
Registered User
Rakshasas's PC Specs
 
Join Date: Jun 2018
Posts: 10
POST ID # = 964430
Rakshasas Reputation: 10
Default

I was running 3.4.95. The old CUE software was very verbose with it's updates, this one looks like you need to manually check? I'll be sure to look frequently from now on.

I've finished the update and am now at 3.5.111. I'll report back with news when I have some.

Last edited by Rakshasas; 07-19-2018 at 07:48 PM.
Reply With Quote
  #28  
Old 07-19-2018, 07:47 PM
Rakshasas Rakshasas is offline
Registered User
Rakshasas's PC Specs
 
Join Date: Jun 2018
Posts: 10
POST ID # = 964432
Rakshasas Reputation: 10
Default

Ok that didn't take long at all. It has already frozen since previous post.
Reply With Quote
  #29  
Old 07-19-2018, 07:55 PM
Inheritance's Avatar
Inheritance Inheritance is offline
βetα Nayn Cat
 
Join Date: Jul 2013
Location: Somewhere in Texas
Posts: 5,264
POST ID # = 964434
Inheritance Reputation: 41
Default

Hum, ok well need Corsair James to follow up on this.
__________________
Colors of the RAINBOW shine so bright!
USER IS NOT A CORSAIR EMPLOYEE
Come Join My Discord =(^.^)= [iCUE Guide]
Corsair USER Forums is NOT Corsair Tech Support
Reply With Quote
  #30  
Old 07-19-2018, 08:06 PM
Corsair James's Avatar
Corsair James Corsair James is offline
iCUE Product Manager
 
Join Date: Oct 2013
Location: Fremont, CA
Posts: 4,381
POST ID # = 964436
Corsair James Reputation: 71
Default

Quote:
Originally Posted by Rakshasas View Post
Ok that didn't take long at all. It has already frozen since previous post.
Your sensors are freezing because your service in Windows isn't working. Check to see if restarting the Corsair service helps and if it still happens, send me your logs via PM.
__________________

iCUE - A CORSAIR Interface
https://www.corsair.com/us/en/icue
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 10:20 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2018, vBulletin Solutions, Inc.