chriskwarren Posted January 15, 2007 Share Posted January 15, 2007 Hey there. I was wondering about the status of RMA # R217567, Case # 48584. Tracking system in Canada Post (Item # CE 408 793 752 CA) tells me that it was received on Jan. 8th but no word on its status yet. Here is a link to the package sent (using Canada Post XpressPost): https://em.canadapost.ca/emo/basicPin.do?trackingId=ce%20408%20793%20752%20ca&trackingCode=PIN&action=query&language=en&scloc=segment Spoke to a customer service rep last week but she told me that they had no record of that being received. Thanks! This forum is really useful by the way..keep up the good work! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 15, 2007 Corsair Employee Share Posted January 15, 2007 I am sorry it still has not got here yet. If your shipper shows it was recieved you can call our customer service and provide them with the tracking number and they can help you get the RMA processed. 888-222-4346 Ext "0" Link to comment Share on other sites More sharing options...
chriskwarren Posted January 22, 2007 Author Share Posted January 22, 2007 Hey there. Using the link above (which links directly to the item tracking) you guys received the item at 1:20pm on Jan. 8th. I called on the 12th and the customer service rep told me that you guys have no record of receiving the product. I called again on the 15th (after reading your response here in the forum) and he told me basically the same...no record of having the item yet. It's now the 22nd and I am worried that the item is lost, since you guys normally have a 72hr turnaround time (thankfully it is insured). So I was hoping if you can tell me if you guys have a record that you have the part. It seems that the 8888C4D's are back-ordered, and that is fine, but I just would like some acknowledgment that you have the modules I sent to you 2 weeks ago. I have spoken to two reps so far and they just tell me that they will look into it, but I hear nothing back. I am getting worried, especially since I am sure the parts will be difficult to reorder. Thanks for your time and attention to this. If you guys still have no idea where these modules are I may have to speak to my shipper about a lost item, as their system indicates you got the items 2 weeks ago. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 23, 2007 Corsair Employee Share Posted January 23, 2007 I have asked our customer service to check this ASAP and let you and I know the status, please let me know if you do not have any contact with them in the next 24 hours! Link to comment Share on other sites More sharing options...
chriskwarren Posted January 24, 2007 Author Share Posted January 24, 2007 Hi Ramguy I still have not heard from the customer service/Rma people. Thanks for the prompt reply...its appreciated!!! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 24, 2007 Corsair Employee Share Posted January 24, 2007 I have asked them to email you, but the order may not have been processed yet. Link to comment Share on other sites More sharing options...
chriskwarren Posted January 24, 2007 Author Share Posted January 24, 2007 Ramguy (if that is your real name..:D: ) you are the best! I got my email saying that the part was shipped. Thanks again. I'll let you know how these work this time! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 24, 2007 Corsair Employee Share Posted January 24, 2007 LOL well if I tell you my real name then I am not the Ram Guy any more! LOL And NP Please let me know when you get the modules! Link to comment Share on other sites More sharing options...
chriskwarren Posted February 3, 2007 Author Share Posted February 3, 2007 I got my ram back this week and it seemed to run fine until last night. I asked a few questions concerning my setup in this post earlier this week.(POST ID # = 280826). I have not been using the ram/system much this week (computer only running a couple of hours at most) until last evening. I went to bed last night and decided to run memtest and when I checked this morning there was 1 error in memtest that happened on the 4th pass. The ram was being run in "Optimal" mode for SLI memory automatically set by the motherboard (940mhz, 4-4-4-12 2T), 2.4 volts. So I decided that I would turn off the sli "Optimal" feature which turns the bus back to 800mhz. I decided to run memtest and now I get dozens of errors right away. The fans have been installed the entire time, as per your suggestion in the other post. I have tried the following: 1. double checked the volts 2. turned off legacy usb support 3. loosened the timings to 5-5-5-15 Nothing makes a difference. This is the second time that this happened. My first setup worked fine for a few days, but after a couple of days of running straight, the memory had all kinds of errors. Now this time with the new ram sent, (no tweaking...only the sli epp profile used) after running the computer about 16 hours straight, problems again. This should not happen with the components I have chosen for this build. Is there something I did wrong? (I don't see how so though, as this time I strictly used pre-configured options) or does this mb not like this ram? I have used another brand of ram while waiting for the rma to be returned and no problems. Anything else I can try? I am getting really discouraged here... Link to comment Share on other sites More sharing options...
chriskwarren Posted February 3, 2007 Author Share Posted February 3, 2007 Since my last post I have found the following: 1. One stick of ram gets errors in memtest right away 2. The other stick does not get any errors with one pass (didnt try further than this) 3. Tried another set of ram and no errors in memtest (this was the same set that I ran for three weeks while waiting for the rma'd parts to come back) 4. Tried to move the bad stick around the mb slots and still get errors. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 6, 2007 Corsair Employee Share Posted February 6, 2007 I would suggest testing the modules in another system and for sure the PSU you have is not big enough for the Video card you have. Link to comment Share on other sites More sharing options...
chriskwarren Posted February 26, 2007 Author Share Posted February 26, 2007 Hi again. I have tried the ram in another system (P5B mobo) and got errors in that system too with the same stick of ram. (using memtest with legacy usb support turned off). Do you have any other suggestions? RMA my motherboard too? (I have built plenty of systems and have never had a stick of ram go bad. This is twice this has happened on this system...no shorts and such, and runs other ram easily with no problems). I figured that the 480w truepower could handle my rig no problem. It is drawing 300w max (according to my ups monitor). Any suggestions on a power supply? Do I really need another? Thanks Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted February 26, 2007 Corsair Employee Share Posted February 26, 2007 Please check your Video card for the power requirements, and can you tell me the bios settings you had set in the P5B MB? Link to comment Share on other sites More sharing options...
chriskwarren Posted February 27, 2007 Author Share Posted February 27, 2007 1. I checked the power requirements for the vid card. Seems that the wattage is good enough (ATI recommends 450w and I have 480w), but Ati also recommends 30amps on the 12v rail, and my power supply gives 18amps. Would this cause me problems? (no problems with other ram in my setup that works at 2.1v, and the 8888 will not run at 2.1v and relaxed timings). You think a new $200 power supply will help here with my ram issue? You suggest any power supply that gives 30 amps on the 12v rail? 2. I tested the ram in a friend's machine over a week ago, but if I remember correctly the only options I double checked were the memory freq (800mhz), and the memory volts (I used 2.1 volts) and the timings were 5-5-5-18 with the fan installed. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted March 1, 2007 Corsair Employee Share Posted March 1, 2007 I would suggest testing with another PSU from what you have posted but I have no problem replacing your modules for you again if you like. Please reply to the last email you got from our customer service and let them know you are still having trouble and see if they will let you get them replaced again or call me at 510-657-8747 option "2" and ask for Ram Guy. Link to comment Share on other sites More sharing options...
chriskwarren Posted March 31, 2007 Author Share Posted March 31, 2007 Hi there. Just a followup. I saved up some money and today purchased the Corsair HX620 power supply for my system and i still get the errors I had with my other ps. The HX620 meets all specs for my video card now...and then some. I figured I would give another ps a try since I figured it was no use popping in another set of dominator and have the same thing happen (ie. ram run fine for a few days and then errors). This Corsair PS reviews great, and I have had no problems whatsoever with Corsair stuff in the past until this Dominator. Any other suggestions? I know I need to RMA this set but I don't want the replacements to do the same. Other ram has been running fine in this system now for months. Chris Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 2, 2007 Corsair Employee Share Posted April 2, 2007 Let's try replacing your modules. Please use the On Line RMA Request Form and we will be happy to replace them or it. Link to comment Share on other sites More sharing options...
chriskwarren Posted April 14, 2007 Author Share Posted April 14, 2007 Hi. I used your link over a week and a half ago and no response, and I used the excel form in your sticky yesterday but no response. What should I try next? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 14, 2007 Corsair Employee Share Posted April 14, 2007 It might be to late for our customer service today but I will ask them to contact you and arrange another RMA at our expense for you ASAP. You RMA was R217567 correct? Link to comment Share on other sites More sharing options...
chriskwarren Posted April 14, 2007 Author Share Posted April 14, 2007 Sorry Ramguy I just finished speaking to Jenna at customer service (8:35pm): She gave me a new RMA number (1001860) I will use the one Jenna gave me. Thanks for the quick response. Chris Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 14, 2007 Corsair Employee Share Posted April 14, 2007 NP did she give you our UPS account info so you don't have to pay the shipping back to us? Link to comment Share on other sites More sharing options...
chriskwarren Posted April 14, 2007 Author Share Posted April 14, 2007 No she didn't. That would be great though! I have spent lots of money already trying to get this working! Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted April 14, 2007 Corsair Employee Share Posted April 14, 2007 Before you send them back Please Change ‘Write to Precharge delay’ in the BIOS (same page as for latencies) from default 10 to 15 and then test the modules again with the Voltage set to 2.1 Volts and the tested settings set manually! Then test with http://www.memtest.org to be sure! The account number is 966E65 its only good to send back to us so its OK. Link to comment Share on other sites More sharing options...
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