smoker05 Posted April 27, 2015 Share Posted April 27, 2015 Hi, I got this keyboard day before yesterday and from the day 1, it gives a keyboard malfunction error and color pattern stops in between. Do make it back working, I either have to unplug and plug back the USB and then it starts working or there is another option, change the BIOS from 1 to 3 and then back to 1 and then it starts working. It keeps doing this again and again, after 2-3 hour of interval. I have connected this keyboard on Motherboard USB directly, and the firmware and CUE all are updated. I am tired unplugging the USB and plug back in. Is there any permanent solution for this? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted April 27, 2015 Corsair Employee Share Posted April 27, 2015 You shouldn't have this problem anymore once you update to FW 1.20 and SW 1.5.108. Link to comment Share on other sites More sharing options...
smoker05 Posted April 27, 2015 Author Share Posted April 27, 2015 You shouldn't have this problem anymore once you update to FW 1.20 and SW 1.5.108. As I have said earlier, they are updated. http://i.imgur.com/Wf0bkbc.png You can seer it is updated, and it is not showing malfunction because I already fixed it by unplugging the USB. It is still happening with the latest update. Link to comment Share on other sites More sharing options...
ChuCho Posted April 28, 2015 Share Posted April 28, 2015 You shouldn't have this problem anymore once you update to FW 1.20 and SW 1.5.108. Thats the funny fact, we both have the same problem, and i got the problem with the update, because that didnt happen to me with the other version of the CUE, is there a way to fully uninstall it and install the previous version of the CUE? So i think it will work for me while a hotfix is released. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted April 28, 2015 Corsair Employee Share Posted April 28, 2015 Thats the funny fact, we both have the same problem, and i got the problem with the update, because that didnt happen to me with the other version of the CUE, is there a way to fully uninstall it and install the previous version of the CUE? So i think it will work for me while a hotfix is released. The firmware isn't compatible with previous versions of CUE. If you have issues with malfunction, I recommend you ensure you're running the latest version of BIOS on your motherboard, and to ensure you have the latest USB drivers for the ports you're using. If you have done so already, let me know the BIOS version youre using, and the driver version of USB along with your version of Windows and I'll pass it along back to our test team. Its important as we haven't seen many cases where malfunctions occur with this new USB protocol. Link to comment Share on other sites More sharing options...
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