The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Audio

Reply
 
Thread Tools Search this Thread Rating: Thread Rating: 8 votes, 5.00 average. Display Modes
  #16  
Old 03-29-2011, 05:19 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 495849
RAM GUY Reputation: 10
Default

I think they should give you details once you contact Ramguy@corsairmemory.com with your contact information and shipping details. =)
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote


  #17  
Old 04-08-2011, 01:27 AM
Unravel Unravel is offline
Registered User
Unravel's PC Specs
 
Join Date: Mar 2011
Posts: 3
POST ID # = 497294
Unravel Reputation: 10
Default

hmmm well replacement pod went out :/ guess another RMA
Reply With Quote


  #18  
Old 04-08-2011, 05:24 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 497407
RAM GUY Reputation: 10
Default

Quote:
Originally Posted by Unravel View Post
hmmm well replacement pod went out :/ guess another RMA
Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com and give them your previous case or RMA number. They should be able to help you get this resolved ASAP.
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote


  #19  
Old 04-17-2011, 12:34 PM
thechris2233 thechris2233 is offline
Registered User
thechris2233's PC Specs
 
Join Date: Apr 2011
Posts: 4
POST ID # = 498571
thechris2233 Reputation: 10
Default

I'm having same issue. Wonder if it's a QC issue? Seems fairly common. Case# 2007148.

Still got 1 day to decide on whether or not I can send these back to retailer. I really can't stand 3 week turnarounds. Guess support's response (or lack of) in the next 12 hours will determine whether or not I go with something else.
Reply With Quote


  #20  
Old 04-17-2011, 04:15 PM
Wired's Avatar
Wired Wired is offline
Administrator
Wired's PC Specs
 
Join Date: Aug 2000
Posts: 32,186
POST ID # = 498594
Wired Reputation: 32
Default

It's a weekend, so they won't even be in the office for another 20 hours.
__________________
No, I don't work for Corsair
...you need to flow like a river...
Forum Rules
Admin of this forum / webdesignforums.net / Petri's IT Forum / The Corsair Memory Steam Group
Founder/Creator/Admin of ZE SECRET PROJECT (Coming Soon)
Reply With Quote


  #21  
Old 04-18-2011, 02:21 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 498695
RAM GUY Reputation: 10
Default

Quote:
Originally Posted by thechris2233 View Post
I'm having same issue. Wonder if it's a QC issue? Seems fairly common. Case# 2007148.

Still got 1 day to decide on whether or not I can send these back to retailer. I really can't stand 3 week turnarounds. Guess support's response (or lack of) in the next 12 hours will determine whether or not I go with something else.
Contact our customer service with the information provided above, they should be able to set up a replacement for just the pod, rather than the entire set of speakers.
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote


  #22  
Old 04-18-2011, 06:09 PM
thechris2233 thechris2233 is offline
Registered User
thechris2233's PC Specs
 
Join Date: Apr 2011
Posts: 4
POST ID # = 498738
thechris2233 Reputation: 10
Default

Quote:
Originally Posted by RAM GUY View Post
Contact our customer service with the information provided above, they should be able to set up a replacement for just the pod, rather than the entire set of speakers.
E-mailed the RMASERVICE and got back response pretty quick. Supposed to take 24 hours to process. Thanks for help!
Reply With Quote


  #23  
Old 04-19-2011, 01:11 PM
holyhyperion holyhyperion is offline
Registered User
 
Join Date: Apr 2011
Posts: 1
POST ID # = 498904
holyhyperion Reputation: 10
Default

I am now having the same issue with my SP2500 control pod. I just submitted an RMA request about 15 minutes ago. I have about 10 days left before my Amazon return option closes.

How painless is Corsair's RMA service? Should I just return and get a new one from Amazon or should I just wait for Corsair to RMA me a new control pod? Do I have to send my old control pod in?

Thanks.
Reply With Quote


  #24  
Old 05-10-2011, 03:33 PM
onisahkku onisahkku is offline
Registered User
onisahkku's PC Specs
 
Join Date: Mar 2011
Posts: 7
POST ID # = 501859
onisahkku Reputation: 10
Default

Same problem again. I have a white screen on my second pod(just 1 month after receiving it with a RMA request).
You ask me to return the defaillant pod to you(carlos pascual), but I think I will NOT send a pod by month.

I've just to send another request. I don't want this SP2500 anymore. 400$... Disgusted...
Update the firmware and stop sending the same pod each time please >_<
Reply With Quote


  #25  
Old 05-11-2011, 03:07 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 502001
RAM GUY Reputation: 10
Default

Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com and let them know a replacement pod has failed, they will get you another replacement sent out ASAP!
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote


  #26  
Old 05-16-2011, 03:14 AM
onisahkku onisahkku is offline
Registered User
onisahkku's PC Specs
 
Join Date: Mar 2011
Posts: 7
POST ID # = 502558
onisahkku Reputation: 10
Default

6 days, no answer to my mail to " rmaservice@corsairmemory.com " ... ?
Reply With Quote


  #27  
Old 05-17-2011, 02:57 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 502866
RAM GUY Reputation: 10
Default

You might call them the number is listed under Contact on the main web site!
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote


  #28  
Old 05-17-2011, 05:35 PM
onisahkku onisahkku is offline
Registered User
onisahkku's PC Specs
 
Join Date: Mar 2011
Posts: 7
POST ID # = 502897
onisahkku Reputation: 10
Default

I'm french, and don't speak english at all. I don't think google traduction will help me so much than it helps me to write on the forum...
Reply With Quote


  #29  
Old 05-23-2011, 06:19 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 503719
RAM GUY Reputation: 10
Default

Please send another email to jackflash@corsairmemory.com and put ATT Ram Guy in the subject line I will ask them to contact you ASAP but please check your spam folder
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote


  #30  
Old 05-24-2011, 08:42 AM
Chrispelz Chrispelz is offline
Registered User
 
Join Date: May 2011
Posts: 2
POST ID # = 503787
Chrispelz Reputation: 10
Default

Hey, heres an Idea, how about we save time and money and you point us to the firmware file and we update the pod ourselves, instead of being without the sound and all the shipping charges involved? Then everytime it craps out we can repair it. Or are we just going to play this game til end of warranty, then you cut us loose?
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 12:31 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.