campbelln97 Posted July 4, 2009 Share Posted July 4, 2009 besides the problem im having at getting an amd mounting bracket for my phenom2, i have also noticed that the screws are not all flush to the copper base. this was flagged in a review that i read. what are the allowances for this error? do the need to be perfectly flush? how much of an issue is it? is there a quick fix i can make that will not void the warranty? happy independence day to you USA people :) Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 6, 2009 Corsair Employee Share Posted July 6, 2009 If the screws are not flush we would want to replace the unit for you. Please use the On Line RMA Request Form and we will be happy to replace it. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
campbelln97 Posted July 6, 2009 Author Share Posted July 6, 2009 the options are memory, flash memory and power supplies. which one should i chose? Link to comment Share on other sites More sharing options...
Synthohol Posted July 6, 2009 Share Posted July 6, 2009 under part number there is a listing for "not listed" and the comment box can be used for details pertaining to your unlisted product. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 7, 2009 Corsair Employee Share Posted July 7, 2009 the options are memory, flash memory and power supplies. which one should i chose? Once you get a case number please post it here and I will get it approved for RMA ASAP! Link to comment Share on other sites More sharing options...
shorty00735 Posted July 10, 2009 Share Posted July 10, 2009 besides the problem im having at getting an amd mounting bracket for my phenom2, i have also noticed that the screws are not all flush to the copper base. this was flagged in a review that i read. what are the allowances for this error? do the need to be perfectly flush? how much of an issue is it? is there a quick fix i can make that will not void the warranty? happy independence day to you USA people :) I have the same problem. 2 of the screws are not flush and when I mounted it on both of my Mobo's it didn't mount good. It was loose and I could twist it. So on my new motherboard I thought I may of did something wrong installing it. So after about 5 times one of the screws snapped on the LGA775 mount and I didn't over tighten it. Can I RMA? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted July 10, 2009 Corsair Employee Share Posted July 10, 2009 Let's get it replaced, please use the On Line RMA Request Form and we will be happy to replace it. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Link to comment Share on other sites More sharing options...
shorty00735 Posted July 11, 2009 Share Posted July 11, 2009 Let's get it replaced, please use the On Line RMA Request Form and we will be happy to replace it. Be sure to check the box that says “I've already spoken to Technical Support and/or RAM Guy.” Thanks for the timely response RAM GUY!!! Link to comment Share on other sites More sharing options...
shorty00735 Posted August 1, 2009 Share Posted August 1, 2009 Thanks for the timely response RAM GUY!!! RMA'd it and Corsair recieved it on July 20. RMA #1115009. Called the other day because I haven't heard any word back and was told that they are out of stock. What is this all about? Link to comment Share on other sites More sharing options...
curlysir Posted August 1, 2009 Share Posted August 1, 2009 RMA'd it and Corsair recieved it on July 20. RMA #1115009. Called the other day because I haven't heard any word back and was told that they are out of stock. What is this all about? Tried to buy one lately? They are out of stock at Newegg, ZipZoom, and several other retailers. The only ones I can find it stock are about $15 more then I paid for mine at ZipZoom. Apparently they are in short supply even at Corsair. I was going to buy a 2nd but I guess I will wait a while until the stock builds back up and the price stabilizes. Link to comment Share on other sites More sharing options...
shorty00735 Posted August 1, 2009 Share Posted August 1, 2009 Tried to buy one lately? They are out of stock at Newegg, ZipZoom, and several other retailers. The only ones I can find it stock are about $15 more then I paid for mine at ZipZoom. Apparently they are in short supply even at Corsair. I was going to buy a 2nd but I guess I will wait a while until the stock builds back up and the price stabilizes. Why would I want to buy another one? I just want my replacement. Link to comment Share on other sites More sharing options...
curlysir Posted August 1, 2009 Share Posted August 1, 2009 Why would I want to buy another one? I just want my replacement. I understand that, I was just pointing out that they appear to be in short supply everywhere including at Corsair. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 3, 2009 Corsair Employee Share Posted August 3, 2009 I would suggest that you contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com to see if you can get an ETA on the replacement. Link to comment Share on other sites More sharing options...
shorty00735 Posted August 6, 2009 Share Posted August 6, 2009 I would suggest that you contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com to see if you can get an ETA on the replacement. I did contact customer support. No ETA at all. This is frustrating. My first RMA ever and its taking too long in my opinion. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted August 6, 2009 Corsair Employee Share Posted August 6, 2009 I did contact customer support. No ETA at all. This is frustrating. My first RMA ever and its taking too long in my opinion. What did they tell you? Did they give you a reason why they could not give you an ETA? Link to comment Share on other sites More sharing options...
shorty00735 Posted August 8, 2009 Share Posted August 8, 2009 What did they tell you? Did they give you a reason why they could not give you an ETA? All they said was when they get them in stock. No ETA on when they will be in stock. Called again. Support said maybe in 2 weeks. And if not in 2 weeks then I can get a refund. Sounds like the lady was trying to just get me off the phone. I was nice and courteous also. But, I feel it souldn't take this long. Link to comment Share on other sites More sharing options...
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