Amphoras Posted September 5, 2018 Share Posted September 5, 2018 I had to get my PSU replaced under warranty. A replacement was sent out, but this was also defective. After initially expecting me to cover the postage for the defective replacement, the agent agreed to organise a courier. After another couple of weeks, the second replacement arrived. Now I need to return the original PSU, but the agent says that I need to pay for this. Not particularly happy with Corsair at the moment as this is now a month since the original RMA request was submitted, and the problems with the first replacement PSU. The agent has been slow to answer, taking several days to reply and repeatedly ignoring questions about postage. The PSU has to be returned from the UK to the Netherlands, so the postage is not exactly cheap. Is there any way to contest this decision and get Corsair to cover the return postage cost? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 7, 2018 Corsair Employee Share Posted September 7, 2018 Hello Amphoras, I will be glad to look into that for you, can you please give me the ticket number and I will see what I can do to help you. Thanks, Wootaru Link to comment Share on other sites More sharing options...
Amphoras Posted September 8, 2018 Author Share Posted September 8, 2018 Hi Wootaru, That would be great thanks. The ticket number is 766644. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 10, 2018 Corsair Employee Share Posted September 10, 2018 Hello Amphoras, I have checked your ticket and I am working on getting your situation resolved. Thanks, Wootaru Link to comment Share on other sites More sharing options...
Amphoras Posted September 14, 2018 Author Share Posted September 14, 2018 Thanks again for your help. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 14, 2018 Corsair Employee Share Posted September 14, 2018 Hello Amphoras, Did you receive the Label? Thanks, Wootaru Link to comment Share on other sites More sharing options...
Amphoras Posted September 15, 2018 Author Share Posted September 15, 2018 Yes, thank you. It was collected yesterday so should reach you soon. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 17, 2018 Corsair Employee Share Posted September 17, 2018 Hello Amphoras, Good to hear, glad to be of assistance. Thanks, Wootaru Link to comment Share on other sites More sharing options...
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