omfgr4ng3r1 Posted April 7, 2016 Share Posted April 7, 2016 well i have been getting a problem recently basically what happen is when i plug in the dongle and connect the headset to the computer it works, but when i try and charge my headset with the charger cable it refuses to play audio and it stop working. can anyone help? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted April 7, 2016 Administrators Share Posted April 7, 2016 The charging cable does not carry data. The dongle is required to hear audio. Is the dongle plugged in? Link to comment Share on other sites More sharing options...
omfgr4ng3r1 Posted April 12, 2016 Author Share Posted April 12, 2016 yeah the dongle is plugged in, when i have the headset and the dongle in and they headset on wirless it work but asson as i plug the charger in the audio stops working and doesnt charge Link to comment Share on other sites More sharing options...
Toasted Posted April 14, 2016 Share Posted April 14, 2016 Have you tried a different charging cable (microUSB to Type A) and a different USB port? Link to comment Share on other sites More sharing options...
omfgr4ng3r1 Posted May 24, 2016 Author Share Posted May 24, 2016 ok so this is what i have figured out so far, sorry for long reply bit busy irl. so when i have the dongle and the headset connect to the PC i can hear the audio it works fine, but when i plug the charger in to charge the headset it does this. this is when the headset and the dongle is only on and this what happen when i plug the charger into the headset. it just vanishes and doesnt work. anyone got any ideas thanks in advanced Link to comment Share on other sites More sharing options...
omfgr4ng3r1 Posted May 24, 2016 Author Share Posted May 24, 2016 http:////gyazo.com/81fde477fd6880f9641c064fa4d4dfae http:////gyazo.com/6f074c7689f2d2e96b0b01e5db87ce39 Link to comment Share on other sites More sharing options...
Toasted Posted May 24, 2016 Share Posted May 24, 2016 The headset is seen in the first picture needs to be set as the default audio device or your application will need to manaully be set to output to the headset. Can you open Device Manager and Devices and Printers (Control Panel) while the charger is plugged in to the headset? Does Windows show any errors? Link to comment Share on other sites More sharing options...
omfgr4ng3r1 Posted May 24, 2016 Author Share Posted May 24, 2016 yeah i set it to default, but no errors come up when im on the device and printer, it like when i put the charger into the headset it vanishes from the PC like it not connected at all. im 100% sure its not the cable because it work fine on my xbox one controller to see if it was the cable Link to comment Share on other sites More sharing options...
Toasted Posted May 27, 2016 Share Posted May 27, 2016 Can you try the headset and charging cable on another computer? Does it do the same thing? Contact technical support and see whether they have suggestions you can try as well. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
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