Herorelic Posted November 4, 2015 Share Posted November 4, 2015 I just bought the SE Wireless VOID headset and CUE is recognizing that the headset is plugged in. However when I go to Devices and click on "Corsair VOID RGB Wireless Gaming Headset" the Status is "Needs troubleshooting" and "Driver error." It suggests I reinstall the driver, which I've done multiple times at this point. Any suggestions? Dongle / version: 33.0 Status: Works normally Link to comment Share on other sites More sharing options...
Corsair Chris Posted November 4, 2015 Share Posted November 4, 2015 Could you provide system specs and screen shots of the error you're receiving? Link to comment Share on other sites More sharing options...
Herorelic Posted November 4, 2015 Author Share Posted November 4, 2015 Operating System Windows 10 Home 64-bit CPU Intel Core i7 @ 3.20GHz Haswell 22nm Technology RAM 12.0GB Dual-Channel DDR3 @ 798MHz (11-11-11-28) Motherboard ASUSTeK COMPUTER INC. K30AD_M31AD_M51AD_M32AD (SOCKET 1150) Graphics S27D390 (1920x1080@60Hz) HP 2159 (1920x1080@60Hz) 2047MB NVIDIA GeForce GTX 750 (ASUStek Computer Inc) Storage 1863GB TOSHIBA DT01ACA200 (SATA) Optical Drives ATAPI DH-24AESH Audio Realtek High Definition Audio http://i.imgur.com/evsqzsb.png http://i.imgur.com/XiwekYC.png Link to comment Share on other sites More sharing options...
yuppicide Posted November 5, 2015 Share Posted November 5, 2015 I had the same problem. I am running Windows 7 Pro 64-Bit. See this thread I posted and see if my fix helps for you, but I'll outline what fixed it for me: Go into Device Manager and find the items with the ! next to them. Right click, go to Properties, click Driver, and Uninstall. Then right click and Scan for Hardware Changes. I did the AMD one first.. then I did the Void in the same manner. http://forum.corsair.com/v3/showthread.php?t=152514 Link to comment Share on other sites More sharing options...
Toasted Posted November 5, 2015 Share Posted November 5, 2015 Install the drivers manually via Device Manager and see if that helps. or right click the .inf file > install. Corsair\Corsair Utility Engine\driver\audio\ File name; CorsairGamingAudio.inf Link to comment Share on other sites More sharing options...
Herorelic Posted November 5, 2015 Author Share Posted November 5, 2015 Go into Device Manager and find the items with the ! next to them. Right click, go to Properties, click Driver, and Uninstall. Then right click and Scan for Hardware Changes. I did the AMD one first.. then I did the Void in the same manner. I tried this and it wasn't successful, sadly. Install the drivers manually via Device Manager and see if that helps. or right click the .inf file > install. Corsair\Corsair Utility Engine\driver\audio\ File name; CorsairGamingAudio.inf Both gave the "One of the installers for this device cannot perform the installation at this time" error. I even tried doing both of these while the device was unplugged and it said that it was successful but continued to have errors when plugged in. Link to comment Share on other sites More sharing options...
Toasted Posted November 6, 2015 Share Posted November 6, 2015 Have you tried updating Windows, chipset drivers and BIOS? Have you tried the previous version of CUE? Does anything change? Link to comment Share on other sites More sharing options...
Herorelic Posted November 7, 2015 Author Share Posted November 7, 2015 Update: It seems my issue is that Windows is not entirely up to date. There is an update that is having errors and I can't seem to download it. I spent two or so hours yesterday trying to see what was wrong but didn't find any solutions that worked. I'll keep trying today and post another update when I do. Link to comment Share on other sites More sharing options...
Herorelic Posted November 11, 2015 Author Share Posted November 11, 2015 Today's Windows update fixed the update that was bugging out. I plugged my headset in after restarting my computer and now it works just fine, thank you everyone for the suggestions. Link to comment Share on other sites More sharing options...
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