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Help, VOID RGB Wireless, no lights, mute and CUE issues


psychobolt

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(Issue RESOLVED)

 

Hi, just bought the Void RGB Wireless and I am having issues with configuring the device. On start there is green light, so I assume it is fully charge. Rainbow lights turn off and noise beep after 10 sec pairing. There is no lights on the side of the headphones. I can hear sound and speak through mic. Mute button doesn't work. There are no mic lights on.

 

I have initial drivers installed and CUE 1.11.85. No firmware update because I can't see the device settings.

settings.png.8c8951c96d5fdbdab6416b2aaa3fd6f9.png

 

Specs:

GPU : NVIDIA GeForce GTX 980

CPU : Intel® Core i7 CPU 920 @ 2.67GHz

Memory : 20.00 GB RAM (20.00 GB usable)

Current resolution : 1920 × 1080, 60 Hz

Operating system : Microsoft Windows 8.1 Pro

Motherboard: Gigabyte EX58-UD4P

Primary disk: Samsung SSD 840 EVO 250 GB ATA Device

Heatsink: Corsair H100iGTX Cooler pump with Corsair Link

 

Full Log:

[2015-10-24T15:58:21]: UserSessionInfo: locked changed to 0.

[2015-10-24T15:58:21]: UserSessionInfo: connected changed to 1.

[2015-10-24T15:58:21]: UserSessionInfo: local changed to 1.

[2015-10-24T15:58:21]: ActionConverter: just updating {1d001c9f-f6f9-444e-91cc-0566fd281388} version from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {1d001c9f-f6f9-444e-91cc-0566fd281388} version from 6 to 7.

[2015-10-24T15:58:21]: ActionConverter: just updating {076f21c7-2067-49b3-87d6-0c786a425b90} version from 4 to 5.

[2015-10-24T15:58:21]: ActionConverter: just updating {076f21c7-2067-49b3-87d6-0c786a425b90} version from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {076f21c7-2067-49b3-87d6-0c786a425b90} version from 6 to 7.

[2015-10-24T15:58:21]: ActionConverter: selected {52b448ae-6cdf-481f-9d55-e18eeefc84c6} to convert from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {52b448ae-6cdf-481f-9d55-e18eeefc84c6} version from 6 to 7.

[2015-10-24T15:58:21]: ActionConverter: selected {6999a951-0c09-42e1-9abc-249d323602d8} to convert from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {6999a951-0c09-42e1-9abc-249d323602d8} version from 6 to 7.

[2015-10-24T15:58:21]: ActionConverter: selected {bcb6bf12-39b1-4d2a-bb89-6998e0b43d3a} to convert from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {bcb6bf12-39b1-4d2a-bb89-6998e0b43d3a} version from 6 to 7.

[2015-10-24T15:58:21]: ActionConverter: selected {b20dce57-ac1f-416a-b090-835f4f654430} to convert from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {b20dce57-ac1f-416a-b090-835f4f654430} version from 6 to 7.

[2015-10-24T15:58:21]: ActionConverter: unknown type EqPresetSwitch

[2015-10-24T15:58:21]: ActionConverter: unknown type EqPresetSwitch

[2015-10-24T15:58:21]: ActionConverter: unknown type EqPresetSwitch

[2015-10-24T15:58:21]: ActionConverter: just updating {4a9f32a7-28e1-4987-9b09-31f1940d01a3} version from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {4a9f32a7-28e1-4987-9b09-31f1940d01a3} version from 6 to 7.

[2015-10-24T15:58:21]: ActionConverter: just updating {3e678ca8-6b32-4036-aa38-6a6312995715} version from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {3e678ca8-6b32-4036-aa38-6a6312995715} version from 6 to 7.

[2015-10-24T15:58:21]: ActionConverter: just updating {32cb2188-4361-4036-a21c-7e6a46b5021a} version from 4 to 5.

[2015-10-24T15:58:21]: ActionConverter: just updating {32cb2188-4361-4036-a21c-7e6a46b5021a} version from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {32cb2188-4361-4036-a21c-7e6a46b5021a} version from 6 to 7.

[2015-10-24T15:58:21]: ActionConverter: just updating {c98e3439-5218-4334-ab48-ecaccaa1421d} version from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {c98e3439-5218-4334-ab48-ecaccaa1421d} version from 6 to 7.

[2015-10-24T15:58:21]: ActionConverter: just updating {7d0f7952-8065-4601-a3f1-93d899b14eb2} version from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {7d0f7952-8065-4601-a3f1-93d899b14eb2} version from 6 to 7.

[2015-10-24T15:58:21]: ActionConverter: just updating {7d0f7952-8065-4601-a1f1-93d899b14eb2} version from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {7d0f7952-8065-4601-a1f1-93d899b14eb2} version from 6 to 7.

[2015-10-24T15:58:21]: ActionConverter: unknown type SidetoneMuteCommandType

[2015-10-24T15:58:21]: ActionConverter: unknown type SidetoneMuteCommandType

[2015-10-24T15:58:21]: ActionConverter: just updating {c99e3439-5218-4334-ab48-ecaccaa14212} version from 5 to 6.

[2015-10-24T15:58:21]: ActionConverter: just updating {c99e3439-5218-4334-ab48-ecaccaa14212} version from 6 to 7.

[2015-10-24T15:58:22]: UserSessionInfo: locked changed to 0.

[2015-10-24T15:58:22]: UserSessionInfo: connected changed to 1.

[2015-10-24T15:58:22]: UserSessionInfo: local changed to 1.

[2015-10-24T15:58:22]: Device profile (meta) for device vid=56a pid=28 not found.

[2015-10-24T15:58:22]: Device profile (meta) for device vid=56a pid=28 not found.

[2015-10-24T15:58:22]: Device profile (meta) for device vid=45e pid=768 not found.

[2015-10-24T15:58:22]: Device profile (meta) for device vid=56a pid=28 not found.

[2015-10-24T15:58:22]: Created new device object: VOID Wireless; ready: 0

[2015-10-24T15:58:22]: Device profile (meta) for device vid=56a pid=28 not found.

[2015-10-24T15:58:22]: Device profile (meta) for device vid=45e pid=768 not found.

[2015-10-24T15:58:22]: Device profile (meta) for device vid=1532 pid=1c not found.

[2015-10-24T15:58:22]: Failed to open device: vid=1b1c pid=1b27 path=\\?\hid#vid_1b1c&pid_1b27&mi_03&col03#7&27503aa&0&0002#{4d1e55b2-f16f-11cf-88cb-001111000030}

[2015-10-24T15:58:22]: Attached to device object VOID Wireless: b=1 a=1

[2015-10-24T15:58:22]: Device profile (meta) for device vid=45e pid=768 not found.

[2015-10-24T15:58:22]: Device profile (meta) for device vid=56a pid=28 not found.

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I tried installing old CUE version, but that didn't fix the issue. So next, I tried the headset on my macbook pro. Everything worked on it, mute and the lights. There is no CUE support on OSX though...

 

After a few pc restarts, I am beginning to see something interesting:

I. Bad state (lights and mute doesn't work in most cases)

 

II .Here is how I got lights and mute working (at most 2 times):

1. Detach dongle from pc and power on headset

2. Restart pc.

3. Do not plug in dongle until after logging in from screen. (I made sure Corsair link and CUE starts up before this step)

 

III. CUE Device settings is still broke. :(

 

IV. Do not fiddle around with headset or I am back to the bad state in I. That means restarting headset and pressing cue control...

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OMG, I finally got it working!! I have no idea what I did. First I uninstalled one of my unused wireless mouse Razer HID driver. I then tried the boot loader method a few times to no avail. I then restarted my PC and switched USB ports for the dongle, which didn't do anything. After switching back to the old USB port, it worked! LOL.

 

finally.png.3e1591e26cfe87587b0206fca30fc1e3.png

 

I think I shouldn't mess with the firmware version now...

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OMG, I finally got it working!! I have no idea what I did. First I uninstalled one of my unused wireless mouse Razer HID driver. I then tried the boot loader method a few times to no avail. I then restarted my PC and switched USB ports for the dongle, which didn't do anything. After switching back to the old USB port, it worked! LOL.

 

[ATTACH]23181[/ATTACH]

 

I think I shouldn't mess with the firmware version now...

 

If you run into problems in the future, following these steps might help: http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html

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