shine_alive Posted August 3, 2018 Share Posted August 3, 2018 ONE PRO PLUS HDMI connection DELL U2718Q appears flower screen problem, the computer will appear before entering the system desktop, cross test, replace the monitor and HDMI2.0 line, the problem remains, the front HDMI is more serious than the rear HDMI, what is the reason? 4K 60HZ RGB Front HDMI Rear HDMI Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted August 3, 2018 Corsair Employee Share Posted August 3, 2018 ONE PRO PLUS HDMI connection DELL U2718Q appears flower screen problem, the computer will appear before entering the system desktop, cross test, replace the monitor and HDMI2.0 line, the problem remains, the front HDMI is more serious than the rear HDMI, what is the reason? 4K 60HZ RGB Front HDMI Rear HDMI This is a ribbon cable issue, please go to our support site and submit a ticket and attach a proof of purchase, this unit need to be replaced. Link to comment Share on other sites More sharing options...
shine_alive Posted August 3, 2018 Author Share Posted August 3, 2018 Does it mean replacing individual accessories? Still replacing the entire computer? Link to comment Share on other sites More sharing options...
shine_alive Posted August 3, 2018 Author Share Posted August 3, 2018 This is a ribbon cable issue, please go to our support site and submit a ticket and attach a proof of purchase, this unit need to be replaced. Does it mean replacing individual accessories? Still replacing the entire computer? DP port does not have this problem ticket # is 761785 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted August 6, 2018 Corsair Employee Share Posted August 6, 2018 Does it mean replacing individual accessories? Still replacing the entire computer? DP port does not have this problem ticket # is 761785 It will be up to you, if you choose the repair option, which does take about 2 weeks, your unit will simply be repair and return to you. If you would like your replacement quicker, we have an advance replacement option, in which you will receive a brand new unit. Link to comment Share on other sites More sharing options...
shine_alive Posted August 7, 2018 Author Share Posted August 7, 2018 It will be up to you, if you choose the repair option, which does take about 2 weeks, your unit will simply be repair and return to you. If you would like your replacement quicker, we have an advance replacement option, in which you will receive a brand new unit. Thanks for your help. Since I am in China, can you mail computer to China? If it is not possible to mail, I can provide a forwarding address. Is it a new computer? 谢谢你的帮助。 由于我中国，你能把电脑邮寄到中国吗？ 如果无法邮寄，我以提供转发地址。 这一台新电脑吗？ I am not good at English, sorry for using GOOGLE translation. 我不擅长英语，抱歉用GOOGLE翻译。 Link to comment Share on other sites More sharing options...
shine_alive Posted August 7, 2018 Author Share Posted August 7, 2018 Thanks for your help. Since I am in China, can you mail computer to China? If it is not possible to mail, I can provide a forwarding address. Is it a new computer? 谢谢你的帮助。 由于我中国，你能把电脑邮寄到中国吗？ 如果无法邮寄，我以提供转发地址。 这一台新电脑吗？ I am not good at English, sorry for using GOOGLE translation. 我不擅长英语，抱歉用GOOGLE翻译。 Sorry, I can't mail my computer to the US(due to national policy restrictions). Can you send me the accessories and I will replace them. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted August 7, 2018 Corsair Employee Share Posted August 7, 2018 I'm sorry but that's not possible at the moment. We are looking into having a repair site in China in the future but nothing as of now. Link to comment Share on other sites More sharing options...
shine_alive Posted August 8, 2018 Author Share Posted August 8, 2018 I'm sorry but that's not possible at the moment. We are looking into having a repair site in China in the future but nothing as of now. I can provide a US address, can you send the accessory to my US address? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted August 8, 2018 Corsair Employee Share Posted August 8, 2018 I can provide a US address, can you send the accessory to my US address? We cannot ship to a freight forwarder address. Link to comment Share on other sites More sharing options...
shine_alive Posted August 11, 2018 Author Share Posted August 11, 2018 We cannot ship to a freight forwarder address. I really need help repairing the computer, just give me the accessory, I really like this computer, I hope it works perfectly, my friend will help me bring the accessory to me. Thank you. Link to comment Share on other sites More sharing options...
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