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impossible d'installer CUE


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Bonjour,

 

Il m'est impossible d'installer CUE sur Windows 10 64bits

il s'agit bien de la dernière version en cours de cue 2.23.40

window est à jour version 1709

 

l'installation plante directement du fait d'une erreur

 

voici ce que dit le fichier msi

 

MSI (s) (1C:2C) [10:05:44:206]: Running installation inside multi-package transaction F:\Users\ian\Downloads\CorsairUtilityEngineSetup_2.23.40_release.msi

MSI (s) (1C:2C) [10:05:44:206]: Grabbed execution mutex.

MSI (s) (1C:08) [10:05:44:209]: Resetting cached policy values

MSI (s) (1C:08) [10:05:44:209]: Machine policy value 'Debug' is 0

MSI (s) (1C:08) [10:05:44:209]: ******* RunEngine:

******* Product: F:\Users\ian\Downloads\CorsairUtilityEngineSetup_2.23.40_release.msi

******* Action:

******* CommandLine: **********

MSI (s) (1C:08) [10:05:44:210]: Machine policy value 'DisableUserInstalls' is 0

MSI (s) (1C:08) [10:05:44:214]: Note: 1: 2203 2: C:\WINDOWS\Installer\inprogressinstallinfo.ipi 3: -2147287038

MSI (s) (1C:08) [10:05:44:216]: SRSetRestorePoint skipped for this transaction.

MSI (s) (1C:08) [10:05:44:216]: MainEngineThread is returning 2

MSI (s) (1C:2C) [10:05:44:216]: No System Restore sequence number for this installation.

=== Verbose logging started: 01/03/2018 10:05:44 Build type: SHIP UNICODE 5.00.10011.00 Calling process: E:\TEMP\MSI1325\InstallerGui.exe ===

MSI © (AC:A8) [10:05:44:198]: Resetting cached policy values

MSI © (AC:A8) [10:05:44:198]: Machine policy value 'Debug' is 0

MSI © (AC:A8) [10:05:44:198]: ******* RunEngine:

******* Product: F:\Users\ian\Downloads\CorsairUtilityEngineSetup_2.23.40_release.msi

******* Action:

******* CommandLine: **********

MSI © (AC:A8) [10:05:44:199]: Client-side and UI is none or basic: Running entire install on the server.

MSI © (AC:A8) [10:05:44:199]: Grabbed execution mutex.

MSI © (AC:A8) [10:05:44:200]: Cloaking enabled.

MSI © (AC:A8) [10:05:44:200]: Attempting to enable all disabled privileges before calling Install on Server

MSI © (AC:A8) [10:05:44:200]: Incrementing counter to disable shutdown. Counter after increment: 0

MSI © (AC:A8) [10:05:44:219]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1

MSI © (AC:A8) [10:05:44:220]: MainEngineThread is returning 2

=== Verbose logging stopped: 01/03/2018 10:05:44 ===

 

si quelqu'un a une solution, merci d'avance....

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  • 2 weeks later...
  • Corsair Employee

Bonjour

 

Avez vous un firmware activé (windows ou celui de votre antivirus), pourriez vous le désactiver pour faire le test ?

 

Si votre problème persiste, merci de prendre contact en créant un ticket SAV/RMA auprès de notre support technique via notre site :

 

http://support.corsair.com.

 

Cordialement

 

Bonne journée

 

L'équipe de Corsair France.

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