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  #1  
Old 12-05-2018, 04:43 PM
vexed vexed is offline
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Default Received wrong item in my RMA

Hi Corsair,

My RMA Ticket number is - #811406

I have Received a Corsair Void Surround Headset instead of my Corsair Void RGB Wireless that i shipped back under my RMA. I have posted this in my ticket as of receiving the delivery yesterday but i am still awaiting a response and resolution to this issue.

Can someone please take a look at my ticket to move this issue forward please.

- Vex

p.s I have no used the item that has been sent either
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  #2  
Old 12-06-2018, 12:19 PM
Corsair Wootaru Corsair Wootaru is offline
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Hi Vexed,

I have replied back to your ticket, I am sorry that there was a mix up on our end. I will make sure we get your situation resolved.

Best,
Wootaru
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  #3  
Old 12-06-2018, 03:40 PM
vexed vexed is offline
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Hi Wootaru,

Many thanks for resolving the issue

- Vex
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  #4  
Old 12-11-2018, 09:51 AM
vexed vexed is offline
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DHL tracking shows my return has arrived, i hope the correct replacement can be issued ASAP to correct the original mistake.


*edit* - I have updated my ticket with this information also

- Vex
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  #5  
Old 12-11-2018, 01:26 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello vexed,

I have replied to your ticket.

Best,
Wootaru
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  #6  
Old 12-11-2018, 02:17 PM
vexed vexed is offline
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Hi Wootaru,

Thank you for your reply and updating me on the progress for the replacement.

Many Thanks

- Vex
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  #7  
Old 12-12-2018, 12:55 PM
vexed vexed is offline
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Hi Wootaru,

Is there any news on when this will begin to ship as i wrote on my ticket?

- Vexed
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  #8  
Old 12-12-2018, 09:36 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello Vexed,

I have updated your ticket with the information.

Best,
Wootaru
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  #9  
Old 12-14-2018, 09:24 AM
vexed vexed is offline
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Hi Corsair wootaru,

The shipment has been received and i can confirm its the correct replacement this time. I have updated my ticket with information in also.

Wish you a happy holidays and thank you for resolving the problem with the upmost haste.

- Vex
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  #10  
Old 12-17-2018, 12:26 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello vexed,

Glad to be of assistance :)

Happy Holiday!

Best,
Wootaru
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