masterslay Posted November 5, 2012 Share Posted November 5, 2012 Hi, i got my sp2500 for christmas, and have been happy to use it. Then suddenly the screen on the sound controller went white a while ago and i cant see anything which annoys alot. I tried to unplug and plug in, but same result. I filed an rma, and was requested to send my unit for repairing/testing, but i live in denmark so it is quite far away:sigh!:. Cant you just send me the replacement part without me going through this hazzle to send it to you and then waiting forever as this is clearly a common case of most of the "old" lcd failing. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 6, 2012 Corsair Employee Share Posted November 6, 2012 Whats your RMA number Masterslay? I can approve the RMA and then you can contact customer service to set up an advance RMA to fulfill your request. Link to comment Share on other sites More sharing options...
masterslay Posted November 7, 2012 Author Share Posted November 7, 2012 do you mean case no. ? 5188768 and 5188792 i dont kno what that lot no. etc. is Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 7, 2012 Corsair Employee Share Posted November 7, 2012 You can put NA as the lot code and serial number. Also, use RMA 5188768 as I closed your duplicate ticket. Once you fill out the rest of your information, contact our customer service and they'll assist you with swapping the pod. Link to comment Share on other sites More sharing options...
masterslay Posted November 7, 2012 Author Share Posted November 7, 2012 You can put NA as the lot code and serial number. Also, use RMA 5188768 as I closed your duplicate ticket. Once you fill out the rest of your information, contact our customer service and they'll assist you with swapping the pod. Can you please help me like this guy and not let me waste time pleaseeee? http://forum.corsair.com/FORUMS/showthread.php?p=536978 Please contact our customer service before you ship that to us, they may not not require you to send the old POD and sent a new one out right away. You can get the number under contact on the main site and our hours are 8:00 AM to 5:00 PM Pacific Time Monday Through Friday Excluding holidays. Link to comment Share on other sites More sharing options...
masterslay Posted November 7, 2012 Author Share Posted November 7, 2012 I have a picture of my control pod, if it helps :) http://prntscr.com/j77as Link to comment Share on other sites More sharing options...
masterslay Posted November 7, 2012 Author Share Posted November 7, 2012 http://prntscr.com/j77as Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 8, 2012 Corsair Employee Share Posted November 8, 2012 Can you please help me like this guy and not let me waste time pleaseeee? http://forum.corsair.com/FORUMS/showthread.php?p=536978 I already approved your ticket -- you can contact customer service anytime once you fill out your RMA. Link to comment Share on other sites More sharing options...
masterslay Posted November 8, 2012 Author Share Posted November 8, 2012 I already filed the rma, so i just need to tell customer support they should send me the pod without any trouble on my part at all right?, but how?:confused: Link to comment Share on other sites More sharing options...
masterslay Posted November 8, 2012 Author Share Posted November 8, 2012 Cant i just write to them, calling to netherland is so expensive Link to comment Share on other sites More sharing options...
masterslay Posted November 8, 2012 Author Share Posted November 8, 2012 havent i already fill oUt rma, what am i missing? :confused: Link to comment Share on other sites More sharing options...
masterslay Posted November 8, 2012 Author Share Posted November 8, 2012 I have rma no. 5188768 same as the ticket no. , but I cannot write to them under message? which is quite an confusing system, oh well. Is there any support mail I can write to so they can help me send a replacement pod right away. That would be nice.:p: Link to comment Share on other sites More sharing options...
Toasted Posted November 9, 2012 Share Posted November 9, 2012 Masterlay, Install Skype and call Corsair's toll-free number which is on their website. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 9, 2012 Corsair Employee Share Posted November 9, 2012 In order to setup an advance RMA (where we ship out first), you have to contact customer service over the phone. As Toasted suggested, you can download Skype to dial our number for free. Customer service will require a credit card to place a hold for the advance RMA (which is why it must be done over the phone). Link to comment Share on other sites More sharing options...
masterslay Posted November 9, 2012 Author Share Posted November 9, 2012 In order to setup an advance RMA (where we ship out first), you have to contact customer service over the phone. As Toasted suggested, you can download Skype to dial our number for free. Customer service will require a credit card to place a hold for the advance RMA (which is why it must be done over the phone). Ok i did that and spoke with tHe customer support, and they will send the pod within 2 business days, thanks alot. Thats good service :D: thank you for your help. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.