Ezkeel56 Posted August 9, 2017 Share Posted August 9, 2017 I recently received my corsair one pro from amazon, and when it works, it works great. However there are a few things that seem to happen all to often, for instance, I sometimes have to reset my PC 10+ times for it to actually boot up. And sometimes I get audio issues, like when playing a game, if I play say Spotify, everything gets choppy, and sometimes freezes the unit. Also YouTube, forget it, all the videos are choppy with awful audi, an I the only one having said issues? Or is this common? Other issues is sometimes I'll be running games at a comfortable 75-100 frames, but other times I'll run the same game and be lucky to get 5 Link to comment Share on other sites More sharing options...
Ezkeel56 Posted August 9, 2017 Author Share Posted August 9, 2017 And Ive just updated my nvidia drivers, and now nothing turns on, I hear the pc running, fans going pumps going but none of the peripherals are turning on, and I have to post via my phone Link to comment Share on other sites More sharing options...
CοrsairCustomer Posted August 9, 2017 Share Posted August 9, 2017 I have an unanswered ticket in to Corsair about these exact issues. They just started in the last couple of weeks. Link to comment Share on other sites More sharing options...
Ezkeel56 Posted August 9, 2017 Author Share Posted August 9, 2017 i wish there was more information in regards to the issue Link to comment Share on other sites More sharing options...
silostrike Posted August 9, 2017 Share Posted August 9, 2017 i have the same exact issues Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted August 18, 2017 Corsair Employee Share Posted August 18, 2017 We're presently investigating these issues. If any of you haven't heard back from customer service by now, please PM me your ticket number and I'll escalate it with our customer service department. Link to comment Share on other sites More sharing options...
Bradleycook540 Posted August 19, 2017 Share Posted August 19, 2017 I am having the exact same issue with video with 1080Ti model received today? Any update on this? Link to comment Share on other sites More sharing options...
Motogp46 Posted August 19, 2017 Share Posted August 19, 2017 Received my corsair one yesterday same kinda problems, I guess i will fill out a ticket also but I need this computer going asap my work depends on it. Send me a part if needed corsair. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted August 21, 2017 Corsair Employee Share Posted August 21, 2017 We've identified an issue affecting about 10% of Corsair One units sent out over the past couple of weeks. Provided you've put in a ticket, if you haven't heard from us already about replacement units, you will. Link to comment Share on other sites More sharing options...
itsfer Posted August 21, 2017 Share Posted August 21, 2017 I have this same Issue! I got lucky and it booted a couple of times and got very low fps on the htc Vive (which is what this computer is for) and now it wont even boot Link to comment Share on other sites More sharing options...
BTOEROES Posted August 22, 2017 Share Posted August 22, 2017 I have the same issue as several other users with the cold boot: - No display out (when waking computer) - Computer not posting when trying to boot - The issues happened after two days of use - Tried clear the CMOS, different cables, power down, no success - The Corsair support page does not recognize my serial number Serial Number: 000117255101 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted August 22, 2017 Corsair Employee Share Posted August 22, 2017 I'm notifying CSG about your issue, they should be contacting you soon. I have the same issue as several other users with the cold boot: - No display out (when waking computer) - Computer not posting when trying to boot - The issues happened after two days of use - Tried clear the CMOS, different cables, power down, no success - The Corsair support page does not recognize my serial number Serial Number: 000117255101 Link to comment Share on other sites More sharing options...
BTOEROES Posted August 22, 2017 Share Posted August 22, 2017 My apologies Corsair Dustin, with the CMOS clearing, it works again. Thank you for your care! The question is what is causing it and how can it be solved not to happen again? Will we have an UEFI update or similar solution, can we upgrade with the motherboard's latest UEFI? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted August 23, 2017 Corsair Employee Share Posted August 23, 2017 The CMOS issue is a problem that affects a very small percentage of Kaby Lake-based systems and isn't necessarily confined to Corsair One. We're working with our motherboard vendor to develop a fix to be implemented in the UEFI; when we have an updated UEFI with the fix, we'll post it to the Corsair One downloads page. Link to comment Share on other sites More sharing options...
BTOEROES Posted August 27, 2017 Share Posted August 27, 2017 Dear All, any help would be very well appreciated with the below: - Computer not posting when trying to boot - Computer not booting, posting at all, USB's off - The issues happened after two days of use - Tried clear the CMOS, different cables, power down, no success - The Corsair support page does not recognize my serial number - I would like to request an RMA ASAP Serial Number: 000117255101 Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted August 28, 2017 Administrators Share Posted August 28, 2017 - The Corsair support page does not recognize my serial number - I would like to request an RMA ASAP Serial Number: 000117255101 Please make sure you've selected the correct part number and that there are no spaces before or after the serial number. Link to comment Share on other sites More sharing options...
dmiller17 Posted August 31, 2017 Share Posted August 31, 2017 I also can't submit an RMA request for my Corsair One that is exhibiting this issue because it claims the serial number is invalid. See the attached image. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted September 1, 2017 Corsair Employee Share Posted September 1, 2017 I also can't submit an RMA request for my Corsair One that is exhibiting this issue because it claims the serial number is invalid. See the attached image. You have to click the "Check Serial Number" button in order for it to validate the Serial Number. The S/N is the number on the bottom of the unit. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Caliente Posted September 1, 2017 Corsair Employee Share Posted September 1, 2017 I also can't submit an RMA request for my Corsair One that is exhibiting this issue because it claims the serial number is invalid. See the attached image. From the screenshot, it looks like you also need to click on the Blue CS-9000011-NA link as well after clicking "Search Part Number." Regards, Caliente Link to comment Share on other sites More sharing options...
dmiller17 Posted September 1, 2017 Share Posted September 1, 2017 From the screenshot, it looks like you also need to click on the Blue CS-9000011-NA link as well after clicking "Search Part Number." Regards, Caliente That's what I was missing, thank you! Link to comment Share on other sites More sharing options...
Ezkeel56 Posted September 2, 2017 Author Share Posted September 2, 2017 Ive sent in a ticket and sent corsair dustin my RMA number, I'm still having issues and haven't heard anything back from anyone at corsair Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted September 6, 2017 Corsair Employee Share Posted September 6, 2017 You sent your message on a Saturday and during Labor Day weekend, and I've been out sick; I just replied this morning. Link to comment Share on other sites More sharing options...
Ezkeel56 Posted September 17, 2017 Author Share Posted September 17, 2017 And now I've purchased a new 144hz monitor with a display port configuration, and the unit says that it doesn't detect the monitor, I've already swapped to the gen2 trick and the HDMI port still works and it boots fine, but it doesn't seem to recognize either of the display ports Link to comment Share on other sites More sharing options...
Ezkeel56 Posted September 17, 2017 Author Share Posted September 17, 2017 Has any one found a fix to the displayport issue? I've been ripping my hair out trying to get it to recognize there is something plugged into it, and keep getting display not detected when I turn on the monitor Link to comment Share on other sites More sharing options...
Ezkeel56 Posted September 17, 2017 Author Share Posted September 17, 2017 Never mind..... i didn't have the cable in all the way........ display cables take some oomf...... first time using a monitor with one... Link to comment Share on other sites More sharing options...
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