ThePizzaDevoure Posted June 29, 2018 Share Posted June 29, 2018 Hey all, first time on the forum so let me know if anything's out of line. Anyway, I just upgraded to iCUE (version 3.4.95) and whenever it's open, the side mouse buttons on my M65 RGB Pro seem to be completely disabled. Won't work in any application that I can find, and any macro binds refuse to work as well. I redownloaded the iCUE installer directly from Corsair's website, uninstalled, reinstalled, and repaired twice. No luck at any point. The buttons work perfectly as soon as I close iCUE. Any suggestions? Link to comment Share on other sites More sharing options...
c-attack Posted June 29, 2018 Share Posted June 29, 2018 Can you clarify if it’s the forward/back standard side buttons or sniper button giving you trouble? Make sure your iCUE profiles do not have the side buttons reprogrammed to something else. Sometimes you get some extra unintended colors/commands in the profile conversion process. Link to comment Share on other sites More sharing options...
ThePizzaDevoure Posted June 30, 2018 Author Share Posted June 30, 2018 It's the side back/forward buttons. The sniper button works fine. I have nothing under the actions tab for my current profile so as far as I know, there's no way I have those keys bound to anything else. Link to comment Share on other sites More sharing options...
Skcor92 Posted July 4, 2018 Share Posted July 4, 2018 My mouse is doing the exact same thing since the update. Side buttons don't work with ICUE open, work fine with it closed. I checked and there are no macros or anything in there. Link to comment Share on other sites More sharing options...
c-attack Posted July 4, 2018 Share Posted July 4, 2018 I don't know. There are now several scattered reports of this. It's not universal and I am not sure what triggers it. I would try a reinstall first (if you haven 't already). You might want to consider making a copy of your current C: Users/(name)/App Data (hidden)/Roaming/Corsair/CUE folder and drag it to the desktop. When you uninstall, "delete settings". After reinstalling, see if the mouse functionality works before dropping your CUE folder back into the App Data location and restoring your profiles and settings. Link to comment Share on other sites More sharing options...
Capsule23 Posted July 17, 2018 Share Posted July 17, 2018 Add me to the list. M65 Pro RGB... Since the update/grade, the side buttons (not sniper button) will just stop doing anything at all. Each time this has happened, I'll pop back out to windows and hover the mouse over the icue icon in the system tray. I don't click it, just hover over it. Within a second, the icon disappears. So, it's the whole icue app just dies for some reason. If I fire icue back up, things seem to be okay. windows 7 64 on this box Link to comment Share on other sites More sharing options...
DevBiker Posted July 17, 2018 Share Posted July 17, 2018 Each time this has happened, I'll pop back out to windows and hover the mouse over the icue icon in the system tray. I don't click it, just hover over it. Within a second, the icon disappears. So, it's the whole icue app just dies for some reason. If I fire icue back up, things seem to be okay. windows 7 64 on this box OK ... the behavior that you are describing happens when iCue crashes. The icon in the Task Bar doesn't get cleaned up (because it crashed) and Windows automatically removes it when you hover over it (because it was from an app that's no longer there). So I think it's safe to say that this is happening when iCue crashes. What would be helpful is if we could get some crash dumps. See https://docs.microsoft.com/en-us/windows/desktop/wer/collecting-user-mode-dumps on how to set that up. Having them for iCue would be good to send to the dev team for investigation. Link to comment Share on other sites More sharing options...
RodHQ Posted August 18, 2018 Share Posted August 18, 2018 This just happened to me, I updated and the buttons stopped working. They work fine when iCUE is closed Link to comment Share on other sites More sharing options...
Sobekan Posted August 25, 2018 Share Posted August 25, 2018 Hi! I've just updated the iCUE software to see if the mouse side button issues have been resolved and they haven't. Same issues as previous posts: iCUE Off - All buttons functional iCUE On - No FWD / BWD side buttons I'm not running any actions... What's the point of having a mouse like this if you can't use one if its key selling points! Does anyone have any suggestions? Link to comment Share on other sites More sharing options...
DevBiker Posted August 25, 2018 Share Posted August 25, 2018 Hi! I've just updated the iCUE software to see if the mouse side button issues have been resolved and they haven't. Same issues as previous posts: iCUE Off - All buttons functional iCUE On - No FWD / BWD side buttons I'm not running any actions... What's the point of having a mouse like this if you can't use one if its key selling points! Does anyone have any suggestions? I've had this happen occasionally but it seemed to have been resolved (for me) with the latest version. What I did previously, however, was to create an "Remap Mouse Button" action to and remapped to "Forward" and "Back". I then mapped these to the buttons. Crazy I know but it worked. Link to comment Share on other sites More sharing options...
RodHQ Posted October 1, 2018 Share Posted October 1, 2018 I've had this happen occasionally but it seemed to have been resolved (for me) with the latest version. What I did previously, however, was to create an "Remap Mouse Button" action to and remapped to "Forward" and "Back". I then mapped these to the buttons. Crazy I know but it worked. Latest update didn't help, but remapping the keys to themselves did for some reason Link to comment Share on other sites More sharing options...
Kapsztajn Posted October 4, 2018 Share Posted October 4, 2018 Remaping Mouse Buttons to same buttons actually works but then i cant use features like song changing... Ehhhh Link to comment Share on other sites More sharing options...
IVAN69 Posted October 31, 2018 Share Posted October 31, 2018 I’ve just updated to the latest iCUE and it’s killed my forward and back buttons on my M65 Pro also... Link to comment Share on other sites More sharing options...
Apophis3 Posted October 31, 2018 Share Posted October 31, 2018 I’ve just updated to the latest iCUE and it’s killed my forward and back buttons on my M65 Pro also... Happened to me as well, fixed by doing repair install. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.