RMA 600972 status updates how long

I've been in contact with corsair multiple times last week trying to get my powersupply shipped to them everytime they said to check email and never emails came you have to go on the site and read the messages there finally I got a hold of a nice customer service person who finally got my shipping label emailed , the main question is on the site it now says processing I'm wondering how long does it take for them once they got the package to open it up and test that's the PSU is a malfunction and for them to send it out it's just frustrating I been with out a PC for 2 weeks anybody else knows please let me know what to expect

Same here, I sent my cooler. It arrived on 2 August and still waiting no body replying or updating my ticket. Probably never going to choose corsair again