ZomBieZA Posted November 17, 2018 Share Posted November 17, 2018 As title says, I have plugged in all possible connections and there is no lights on the pump head, 3 Cables coming out the pump head, 1- SATA and Pump 2- 2x RGB Connectors to the 2 fans 3- 2x Fan connectors for the 2 fans. Am I missing something? Link to comment Share on other sites More sharing options...
PJH Posted November 17, 2018 Share Posted November 17, 2018 What does iCUE show? Link to comment Share on other sites More sharing options...
ZomBieZA Posted November 17, 2018 Author Share Posted November 17, 2018 iCUE Shows Link to comment Share on other sites More sharing options...
PJH Posted November 17, 2018 Share Posted November 17, 2018 Hey, hey! For my H150i Pro, I had a cable that came from the pump to a USB 2.0 header on my motherboard. That is how I control the RGB on the block. Then all I had to do was go into iCUE and change its lighting effect. So I had 1 Sata, 1 CPU_FAN, 1 USB2.0, and 3 fans to connect. Here is a picture from the internet showing the USB 2.0 on the left side of the block. One end goes there, the other to a USB 2.0 header on the motherboard. Link to comment Share on other sites More sharing options...
Zotty Posted November 17, 2018 Share Posted November 17, 2018 can you show us the lighting effects screen dude? Link to comment Share on other sites More sharing options...
Zotty Posted November 17, 2018 Share Posted November 17, 2018 Hey, hey! For my H150i Pro, I had a cable that came from the pump to a USB 2.0 header on my motherboard he must have it connected for it to be showing in iCUE ;) Link to comment Share on other sites More sharing options...
ZomBieZA Posted November 17, 2018 Author Share Posted November 17, 2018 can you show us the lighting effects screen dude? Shows lights on iCUE, no lights on the pump header though. Link to comment Share on other sites More sharing options...
DevBiker Posted November 17, 2018 Share Posted November 17, 2018 Have you restarted the service? Link to comment Share on other sites More sharing options...
ZomBieZA Posted November 17, 2018 Author Share Posted November 17, 2018 Have you restarted the service? As in restart iCUE? yes, also downloaded the lastest firmware. Link to comment Share on other sites More sharing options...
DevBiker Posted November 17, 2018 Share Posted November 17, 2018 No, not "as in restart iCue". Go to Settings ... Restart iCue Service. Restarting iCue doesn't restart the service. Link to comment Share on other sites More sharing options...
ZomBieZA Posted November 17, 2018 Author Share Posted November 17, 2018 No, not "as in restart iCue". Go to Settings ... Restart iCue Service. Restarting iCue doesn't restart the service. That's what I meant sorry, Restart iCUE Service did nothing. Link to comment Share on other sites More sharing options...
ZomBieZA Posted November 17, 2018 Author Share Posted November 17, 2018 Fixed, I had a IDE to SATA Converter which the cooler was plugged in. I plugged the SATA into a normal SATA connector and it works perfectly. Thanks for all the help. Link to comment Share on other sites More sharing options...
Zotty Posted November 17, 2018 Share Posted November 17, 2018 Fixed, I had a IDE to SATA Converter which the cooler was plugged in. I plugged the SATA into a normal SATA connector and it works perfectly. Thanks for all the help. Yay.... :) Nice to know for future Reference Link to comment Share on other sites More sharing options...
johndeboer Posted December 10, 2018 Share Posted December 10, 2018 So, I had exactly the same. After two weeks, no light. Support ticket is open but my supplier was kind enough to replace the unit. Made no change whatsoever, uninstalled the previous and hooked up the new on the same sata and USB header as the previous one and all is fine. Small difference, firmware is 1.00.32 out of the box. .... I guess I will leave it that way as perhaps that may be it. Or, Corsair may have an issue with the head RGB. Link to comment Share on other sites More sharing options...
Pillakachu Posted December 10, 2018 Share Posted December 10, 2018 Same here, i replaced and failed again Link to comment Share on other sites More sharing options...
ocgenie Posted December 11, 2018 Share Posted December 11, 2018 I had the same issue with my H100i Platnium. At first, I got CPU fan error and then I reseated everything and it was fine, but then I also had the same issue with no LED's coming on the pump bu the fans where fine. I talked to the Corsair rep on the tech support chat. They suggested that I probably most likely had faulty LED's in the pump. However, I asked if a Molex to SATA converter was okay and sent me to a forum to give me an insight, but they did say it was OKAY to use a SATA extension. They also said that Asus boards give an issue sometimes with the Qfan control and it suggested I disable it. Does anyone have any thought about the reliability product life of the unit? This is my first AIO... Link to comment Share on other sites More sharing options...
Sylvark Posted December 24, 2018 Share Posted December 24, 2018 I too have an issue with the rgb not working. All cables are plugged in appropriately. The two fans are actually run to my commander pro and fan rgb works fine. I DID need to use a SATA extension for the power (cuz wow is that a short cable off the pump...). I may tinker a bit and try it without extension. Again, iCUE sees it just fine, I can control fan/pump speed but no RGB. Not the end of the world but...vexing. Link to comment Share on other sites More sharing options...
DevBiker Posted December 24, 2018 Share Posted December 24, 2018 I too have an issue with the rgb not working. All cables are plugged in appropriately. The two fans are actually run to my commander pro and fan rgb works fine. I DID need to use a SATA extension for the power (cuz wow is that a short cable off the pump...). I may tinker a bit and try it without extension. Again, iCUE sees it just fine, I can control fan/pump speed but no RGB. Not the end of the world but...vexing. I would start by removing the extension. The RGB actually uses a different rail (5V) than the pump and fans (12V). Extensions are of varying quality and, since the 5V rail is often unnecessary with hard drives, it may be left off. Link to comment Share on other sites More sharing options...
Sylvark Posted December 25, 2018 Share Posted December 25, 2018 Thanks for the feedback/info. The main reason for the extension arose from concern of pinching/breaking. Tight fit for an angled power cable off supply and my case panel. Honestly, not worth the worry even. Corsair should look into making that cable a fair bit longer. Link to comment Share on other sites More sharing options...
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