Canksilio Posted February 8, 2016 Share Posted February 8, 2016 (edited) Ever since I got my VOID, it's been randomly shutting off. Even after being told that CUE had gotten a "Disable auto shutoff" button and ticking it should fix the issue, it didn't. I really hope a fix is available, or at least on the way, because having to restart my headset mid game is borderline impossible sometimes. When it's about to turn off, it lets off a tone of 5 rapid beeps. Then, around 30 to 60 seconds later, it turns off and has to be turned back on. I also noticed that as far as I can tell it only happens when I am in a Skype call. Otherwise, the headset works fine and is comfortable. I really hope this is fixed, because this is one of the most comfortable headsets I've ever used, and I don't want to have to choose between functionality and comfort. My CUE software is fully up to date, and I am using Windows 7. Edited February 8, 2016 by Canksilio Link to comment Share on other sites More sharing options...
JimW Posted February 8, 2016 Share Posted February 8, 2016 I have the same issue. The checkbox for disable auto shutoff must be like those crosswalk buttons growing up. nothing actually connected to them! Link to comment Share on other sites More sharing options...
Corsair Chris Posted February 9, 2016 Share Posted February 9, 2016 Have you tried uninstalling CUE and deleting everything in the AppData folder, then reinstalling it? Link to comment Share on other sites More sharing options...
Corsair Chris Posted February 10, 2016 Share Posted February 10, 2016 Hi everyone, thank you for reporting this and for your patience. Corsair James and I are looking into this issue again but we need a few things. Can you try to enable audio notifications to see if you hear the voice notification regarding auto-shutdown? Could you make sure that the auto-shutdown happens every 10-11 minutes? Also try it without CUE running to see if the issue persist. I know it's not ideal, but we would like to find out what is causing this issue so we can address it. Link to comment Share on other sites More sharing options...
Beanoh Posted February 13, 2016 Share Posted February 13, 2016 I recently reinstalled CUE because I was having this issue on the previous version to see if it was fixed, but the problem still persists for me. At around 10 minutes it will turn itself off, unless sound is received or a button pressed. Using the mic will not stop the auto turn off. For the month previous I didn't use CUE and had no issues with the headset turning itself off. Link to comment Share on other sites More sharing options...
Toasted Posted February 14, 2016 Share Posted February 14, 2016 What applications was playing audio when the VOID headset turned off or no audio was played? If no audio was playing, have you ticked the disable autoshutoff checkbox in CUE? This can be found in Settings > Devices. Link to comment Share on other sites More sharing options...
cuirisse Posted February 16, 2016 Share Posted February 16, 2016 I am also experiencing these issues. The Void will "Initiate Auto Shut Off" roughly every ten minutes, regardless of audio input and output: playing a game (WoW), listening to music (Foobar), and talking via VoIP (Discord web app.) Uninstalling CUE, deleting AppData folder, and reinstalling stopped the issue for perhaps two days. It has resurfaced. Muting/unmuting the mic or pressing the power button will cancel the shut down. The "Disable Auto Shutdown" box is checked in CUE, but it seems to have no effect. Link to comment Share on other sites More sharing options...
Toasted Posted February 17, 2016 Share Posted February 17, 2016 What operating system are you using? Please fillout your system specs. http://forum.corsair.com/v3/profile.php?do=extra Link to comment Share on other sites More sharing options...
cuirisse Posted February 20, 2016 Share Posted February 20, 2016 What operating system are you using? Please fillout your system specs. http://forum.corsair.com/v3/profile.php?do=extra Updated with some pertinent info. Windows 8.1, 64 bit. (It doesn't seem to be displaying specs, even though I updated them. Will try again. Link to comment Share on other sites More sharing options...
n3m37h Posted February 20, 2016 Share Posted February 20, 2016 The auto shutoff on the Void is just terrible. On a daily basis while watching movies in Kodi, playing games by myself, not talking on headset it tries to shut off There are times it seems to be random when it wants to shutoff I am very happy with the headset with this exception, which is infuriating in fact while typing this it decided to try and shut down and I am watching a movie :| Link to comment Share on other sites More sharing options...
TeaTimeJ Posted February 21, 2016 Share Posted February 21, 2016 It does that to me as well... but not constantly, sometimes I can go for hours. Sometimes it just nags me every 10 minutes. It does not happen when I have the charging cable plugged in... but that somehow defeats the purpose of a wireless headset. Can you maybe try plugging the cable in and see if it stops the auto shut off shenanigans for you too? Link to comment Share on other sites More sharing options...
n3m37h Posted February 22, 2016 Share Posted February 22, 2016 Can you maybe try plugging the cable in and see if it stops the auto shut off shenanigans for you too? I left my headset plugged in for the past 2 nights and it is still on in the morning so yes I guess it does stop it. Bust as you said, it does make the wireless feature redundant lol Link to comment Share on other sites More sharing options...
Corsair Employee Corsair James Posted February 23, 2016 Corsair Employee Share Posted February 23, 2016 Hi guys, I also need your logs. Thanks for updating system specs as well. Link to comment Share on other sites More sharing options...
n3m37h Posted February 23, 2016 Share Posted February 23, 2016 There are my logs hope they helplogs.zip Link to comment Share on other sites More sharing options...
Rebel2k Posted February 27, 2016 Share Posted February 27, 2016 I have the same problem. It happens every 10/12 minutes, especially when I was using Skype. I had to go in the CUE program to click somewhere to cancel the auto-shutdown. I have notification on, and the voice was warning me that the auto-shutdown was initiated every time. You'll find attached the logs in case that helps. Feel free to contact me by MP if needed. I use Windows 10 64 bits, CUE program up to date and firmware too.2016-02-25T21-05-58.zip Link to comment Share on other sites More sharing options...
Danschostar Posted March 13, 2016 Share Posted March 13, 2016 Same Problem here with Auto Shutoff.Logs.txt Link to comment Share on other sites More sharing options...
TheMac Posted March 20, 2016 Share Posted March 20, 2016 Thought I would mention I too have this issue. I would attach the logs, but todays seem to not want to work and the only 3 others im not sure which had the problem in. My headset is extremely random in how it shuts off. Its getting a little annoying now, being mid raid on mythic on a new boss and something happens and all of a sudden.... headset shuts off. It did it about 10 minutes ago WHILE plugged in, but typically only does it while on wireless. Link to comment Share on other sites More sharing options...
n3m37h Posted March 21, 2016 Share Posted March 21, 2016 dude, I know the corsair guys hate me right now, but CUE is the problems with the headset atm, Just close it down and enjoy the headset Link to comment Share on other sites More sharing options...
oweckayx Posted April 18, 2020 Share Posted April 18, 2020 Hey guys after 2 years of great experiences with Corsair VOID headphones I have the same problem with auto off very randomly. I am very glad to find the reason for this issue (did not know about auto off behaviour). But is there any solution? I already ordered new battery because I th that it is dead :-D ...Today I tried to remove CUE application because I think that on Windows 7 x64 with old version of app (it had different name) I never had those issues. So I will see if the turning off issue will appears. But I assume that it will work well without any SW. Mine problem was that I actually need auto power off because I sometimes forgot to turn headpohnes off manually. :( Link to comment Share on other sites More sharing options...
xerious3d Posted May 3, 2021 Share Posted May 3, 2021 Hey guys, similar to what everyone is experiencing, i've had the headset for a few years now - 5 years and just recently, maybe 3 months now, I've had the continuous shut offs. After turning it back on via the power button on the headset does it again anywhere between 2-15mins, it varies all the time. But does it endlessly, it will last longer if i pull the dongle and replug that in. I will attach my exported logs like everyone else in an effort to have you guys find a resolution. Thank you!corsairVoidLogs.zip Link to comment Share on other sites More sharing options...
DrHeitaki Posted June 25, 2023 Share Posted June 25, 2023 My microphone won't turn on, how do I fix this? Link to comment Share on other sites More sharing options...
akura king Posted February 21 Share Posted February 21 same issue headset work fine n everything good but it shut off by like every 10 mins or so ... might jus consider buying a different brand of headset if corair cant fix this issue it getting annoying Link to comment Share on other sites More sharing options...
akura king Posted February 21 Share Posted February 21 On 5/2/2021 at 7:01 PM, xerious3d said: Hey guys, similar to what everyone is experiencing, i've had the headset for a few years now - 5 years and just recently, maybe 3 months now, I've had the continuous shut offs. After turning it back on via the power button on the headset does it again anywhere between 2-15mins, it varies all the time. But does it endlessly, it will last longer if i pull the dongle and replug that in. I will attach my exported logs like everyone else in an effort to have you guys find a resolution. Thank you! corsairVoidLogs.zip 63.1 kB · 68 downloads my does the same i got hs80 wireless when u have the charging plug on it dont turn off but when u dont have it on it auto shut off even when u un check the autoshut off button Link to comment Share on other sites More sharing options...
akura king Posted February 21 Share Posted February 21 On 2/22/2016 at 4:22 PM, Corsair James said: Hi guys, I also need your logs. Thanks for updating system specs as well. doesnt work ... all ur update r **** u guy never fix tat problem bye bye ur product Link to comment Share on other sites More sharing options...
akura king Posted February 21 Share Posted February 21 Just now, akura king said: doesnt work ... all ur update r **** u guy never fix tat problem bye bye ur product my friend use other headset brand n it doesnt autoshut off by itself only corair Link to comment Share on other sites More sharing options...
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