clooney3 Posted August 9, 2016 Share Posted August 9, 2016 Hi all, I have just purchased a K95 RGB keyboard. However, I am having great difficulty in getting it to work. Every time I open Corsair Utility Engine I am prompted to update the firmware of the keyboard. Every time I do this the firmware updates and I get the "success" message, the keyboard then turns off and does not turn back on... In order for the keyboard to be back on I have to unplug it and plug it back in again. However when I do this all the key LEDs are off and I cannot turn them on, I also cannot access profiles within CUE and I am prompted to update the firmware once again. Sometimes after doing this I can type, but the caps lock, number lock and scroll lock lights are constantly flashing together. I have tried the polling switch and different ports, but the keyboard is essentially dead or functions in a primitive form and has no CUE functionality. Has anyone else had such a problem with the K95 RGB? Thanks. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Henry Posted August 9, 2016 Corsair Employee Share Posted August 9, 2016 Hello, I would advise that you call into tech support to have them assist you on a hard reset. You should not need to update the same firmware more than once. Link to comment Share on other sites More sharing options...
bunnzii Posted November 27, 2016 Share Posted November 27, 2016 I am having this EXACT issue! Did you ever find a solution? If so, can you please tell me what it is so I can fix mine? Thank you very much! Link to comment Share on other sites More sharing options...
Toasted Posted November 28, 2016 Share Posted November 28, 2016 Contact technical support for a hard reset. You can do this via a ticket. https://corsair.secure.force.com/ Link to comment Share on other sites More sharing options...
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