The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Cooling

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 01-21-2019, 01:25 AM
Isomelos Isomelos is offline
Registered User
Isomelos's PC Specs
 
Join Date: Jan 2019
Posts: 3
POST ID # = 990760
Isomelos Reputation: 10
Default H100i Platinum RGB - USB Disconnects

Last week I purchased and installed the H100i RGB Platinum in my PC. Everything was initially fine until I started noticing USB disconnects and the H100i flashing and restarting.

The fans on the H100i would start to speed up over the course of a minute and then the Windows disconnect sound would play and the fans would drop down to idle and the LED's on the pump and fans would go off and back on. This would occur numerous times for about 10 to 15 minutes. Sometimes the LED's in the pump and fans would stutter as well.

I spent the last week searching for answers without any luck. I had purchased a few new parts and began thinking it was a USB issue. I replaced the H100i but the problem persisted. I replaced the Motherboard with the same result. I also swapped out the power supply for a larger unit. Each time I would install Windows 10 fresh.

I thought maybe other RGB lighting software was causing issues with the iCUE software but that was proven incorrect recently when I had no other lighting software installed.

The last thing that occured was that I installed a program, having nothing to do with USB or lighting, and during the installation the USB disconnect sound occurred and the lights and fans on the H100i started having the issue. This time I opened the iCUE software and noticed that even when the RPM on the fans were speeding up, the iCUE software was showing zero change in both the pump and fans. After closing out the iCUE software and restarting it, the issue stopped and it was showing the correct fan and pump speeds.

I have no idea what is causing this issue but following this last instance I think maybe the driver or software is conflicting with something or locking up.

A minute ago I plugged my phone into a USB port and it immediately caused the issue. I opened iCUE and it showed no change in pump or fan speeds. I restarted the software and it fixed the issue.

Does anyone know of this issue or have any idea what could be causing it? Any help would be appreciated.



Thanks!
Reply With Quote


  #2  
Old 01-21-2019, 01:42 AM
DevBiker's Avatar
DevBiker DevBiker is offline
iCue βeta Team Green
DevBiker's PC Specs
 
Join Date: Feb 2017
Location: Republic of Texas
Posts: 6,083
POST ID # = 990761
DevBiker Reputation: 83
Default

This is a known issue that many have brought up. Corsair is aware of it and working on it.
__________________
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.

Reply With Quote


  #3  
Old 01-21-2019, 02:08 AM
Isomelos Isomelos is offline
Registered User
Isomelos's PC Specs
 
Join Date: Jan 2019
Posts: 3
POST ID # = 990763
Isomelos Reputation: 10
Default

Well that's a positive. Thanks for the quick reply.
Reply With Quote


  #4  
Old 02-11-2019, 01:49 PM
MrGrumpz1242 MrGrumpz1242 is offline
Registered User
 
Join Date: Feb 2019
Posts: 2
POST ID # = 993697
MrGrumpz1242 Reputation: 10
Default

I just registered to respond to this. I was troubleshooting this exact issue for about a week with no progress. I finally saw somewhere that if you change the default spinning rainbow lighting to some other lighting option on the fans as well as the pump, that the issue magically fixes itself. I tried it out and bam, no more disconnects. I don't know if you have tried this at all, but it's worth a shot. Hope it works out!
Reply With Quote


  #5  
Old 02-13-2019, 09:27 AM
Ben2000677 Ben2000677 is offline
Registered User
Ben2000677's PC Specs
 
Join Date: Jan 2019
Posts: 7
POST ID # = 994050
Ben2000677 Reputation: 10
Default

Just chiming in here as I was about to make a new thread about this. Can confirm the same issue and seems to fix itself if the lighting is changed from spiral rainbow
Reply With Quote


  #6  
Old 02-14-2019, 03:27 AM
Sebastian84 Sebastian84 is offline
Registered User
 
Join Date: Feb 2019
Posts: 2
POST ID # = 994169
Sebastian84 Reputation: 10
Default

I just registered to let you guys know i have the same issue.

My LL120 flicker slightly and my h100i turns off for a half second. This happens kinda constantly.

Ive uploaded it on youtube, you can see the light shut down quick at second 2 and the cpu light turn off at second 5.


Im at work right now, so i cant try your guys solution but if i get it right, i just need to change the theme of the lights?
Reply With Quote


  #7  
Old 02-14-2019, 11:34 PM
MrGrumpz1242 MrGrumpz1242 is offline
Registered User
 
Join Date: Feb 2019
Posts: 2
POST ID # = 994290
MrGrumpz1242 Reputation: 10
Default

Yep, just change all instances of fan lights from the Spiral Rainbow setting to something else. That's all I had to do, and now there's no issue! Hope this helps.
Reply With Quote


  #8  
Old 02-15-2019, 04:40 PM
Ben2000677 Ben2000677 is offline
Registered User
Ben2000677's PC Specs
 
Join Date: Jan 2019
Posts: 7
POST ID # = 994382
Ben2000677 Reputation: 10
Default

I'm actually not using spiral rainbow anymore and I am still experiencing the problem. I have just udpated to latest software of iCUE as well
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 05:31 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.