The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Memory
Reload this Page iCUE not detecting RGB PRO after update
Register Forum Rules Support Ticket System Members List Social Groups Edit System Specs Search Today's Posts Mark Forums Read

Reply
Page 2 of 5 1 2 34 Last »
 
Thread Tools Search this Thread Rate Thread Display Modes
  #16  
Old 09-07-2018, 06:32 PM
Corsair Art's Avatar
Corsair Art Corsair Art is offline
Corsair Employee
  
Join Date: Feb 2016
Posts: 552
POST ID # = 971864
Corsair Art Reputation: 14
Default
Quote:
Originally Posted by kohlfrost View Post
Just a quick update if anyone with an X470 Taichi stumbles across this. iCue works flawlessly with BIOS version 1.35A. If you update the BIOS to 1.50 or Beta 1.52, iCue will not work and your LED's will not be controllable.
Thanks for the info.
Reply With Quote

  #17  
Old 09-21-2018, 12:52 PM
PsiReaper PsiReaper is offline
Registered User
PsiReaper's PC Specs
 
Join Date: Sep 2018
Posts: 1
POST ID # = 973667
PsiReaper Reputation: 10
Default
New to the forums and just finished a Ryzen 7 build using the X470 TaiChi. I have a similar kit, except it's the PC3200 version (CMW32GX4M4C3200C14). My system is exhibiting the same problem. ICUE sees the sticks but can't control the RGB. However, if I downgrade the BIOS to ver 1.35, it works fine. Just a FYI.

I may return my motherboard for something else.
Reply With Quote

  #18  
Old 09-21-2018, 02:41 PM
DevBiker's Avatar
DevBiker DevBiker is offline
iCue βeta Team Green
DevBiker's PC Specs
 
Join Date: Feb 2017
Location: Republic of Texas
Posts: 6,094
POST ID # = 973675
DevBiker Reputation: 83
Default
After upgrading your BIOS, look for an option for SPD Write Enabled. You may need to check with AsRock for where this is hiding; wish I could give you better guidance.
__________________
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.
Reply With Quote

  #19  
Old 09-21-2018, 10:53 PM
Dosidos Dosidos is offline
Registered User
Dosidos's PC Specs
 
Join Date: Sep 2018
Posts: 1
POST ID # = 973697
Dosidos Reputation: 10
Default
I'm also having issues with the software not detecting one ram at a time and when it does I'm not able to change the rgbs on it. It just stay an unpleasant rainbow which the colors don't fade in with each other.
Reply With Quote

  #20  
Old 09-22-2018, 12:15 AM
chipdawkin chipdawkin is offline
Registered User
chipdawkin's PC Specs
 
Join Date: Apr 2018
Posts: 4
POST ID # = 973699
chipdawkin Reputation: 10
Default
i too am have issues with brand new rgb pro ram. i have a gigabyte ax370 mobo with no option for SPD enabling in bios. the ram sticks were stock rainbow and i was unable to change the colour. after a few restarts and opening/closing icue. one is rainbow pulse while the other is just going every colour on every led node...

all firmware and icue is updated. no other rgb controller apps.
Reply With Quote

  #21  
Old 09-22-2018, 12:29 AM
DevBiker's Avatar
DevBiker DevBiker is offline
iCue βeta Team Green
DevBiker's PC Specs
 
Join Date: Feb 2017
Location: Republic of Texas
Posts: 6,094
POST ID # = 973704
DevBiker Reputation: 83
Default
Quote:
Originally Posted by Dosidos View Post
I'm also having issues with the software not detecting one ram at a time and when it does I'm not able to change the rgbs on it. It just stay an unpleasant rainbow which the colors don't fade in with each other.
Quote:
Originally Posted by chipdawkin View Post
i too am have issues with brand new rgb pro ram. i have a gigabyte ax370 mobo with no option for SPD enabling in bios. the ram sticks were stock rainbow and i was unable to change the colour. after a few restarts and opening/closing icue. one is rainbow pulse while the other is just going every colour on every led node...

all firmware and icue is updated. no other rgb controller apps.
Can both of you check with Gigabyte regarding SPD write support for your particular motherboards? This needs to be enabled for iCue (or any control software, really) to control the RGB on the memory sticks. If that's not supported on your motherboard, there really isn't anything that Corsair can do, unfortunately.
__________________
Please click "Edit System Specs" and fill out your system info.

This comment is provided "as-is", without warranty of any kind, express or implied, including, but not limited to, the sanity or mental fitness of the author. The author is not a Corsair employee, does not represent Corsair, and no comment should be construed as an official statement from Corsair.
Reply With Quote

  #22  
Old 09-22-2018, 02:54 PM
Corsair Art's Avatar
Corsair Art Corsair Art is offline
Corsair Employee
  
Join Date: Feb 2016
Posts: 552
POST ID # = 973751
Corsair Art Reputation: 14
Default
Quote:
Originally Posted by chipdawkin View Post
i too am have issues with brand new rgb pro ram. i have a gigabyte ax370 mobo with no option for SPD enabling in bios. the ram sticks were stock rainbow and i was unable to change the colour. after a few restarts and opening/closing icue. one is rainbow pulse while the other is just going every colour on every led node...

all firmware and icue is updated. no other rgb controller apps.
I've seen previous bios versions on many motherboards give the lighting recognition/control back.

-Art
Reply With Quote

  #23  
Old 10-01-2018, 12:40 PM
726Nine 726Nine is offline
Registered User
726Nine's PC Specs
 
Join Date: Oct 2018
Posts: 9
POST ID # = 974868
726Nine Reputation: 10
Default
I also have the exact same issue. Close icue from task manager then restart it again will detect the rams, but otherwise won’t be visible in icue and no lights either. SPD is enabled
Reply With Quote

  #24  
Old 10-02-2018, 10:08 AM
Corsair Art's Avatar
Corsair Art Corsair Art is offline
Corsair Employee
  
Join Date: Feb 2016
Posts: 552
POST ID # = 974966
Corsair Art Reputation: 14
Default
Quote:
Originally Posted by 726Nine View Post
I also have the exact same issue. Close icue from task manager then restart it again will detect the rams, but otherwise won’t be visible in icue and no lights either. SPD is enabled
Did you also try other bios versions?

-Art
Reply With Quote

  #25  
Old 10-05-2018, 08:10 PM
726Nine 726Nine is offline
Registered User
726Nine's PC Specs
 
Join Date: Oct 2018
Posts: 9
POST ID # = 975319
726Nine Reputation: 10
Default
What u mean “other bios”？all of my bios and icue and ram firmware are up to date, and this only happened after last icue update
Reply With Quote

  #26  
Old 10-08-2018, 09:53 AM
Corsair Art's Avatar
Corsair Art Corsair Art is offline
Corsair Employee
  
Join Date: Feb 2016
Posts: 552
POST ID # = 975543
Corsair Art Reputation: 14
Default
Quote:
Originally Posted by 726Nine View Post
What u mean “other bios”？all of my bios and icue and ram firmware are up to date, and this only happened after last icue update
This is referring to my previous message of reverting your bios to a previous version.

-Art
Reply With Quote

  #27  
Old 10-12-2018, 07:53 PM
726Nine 726Nine is offline
Registered User
726Nine's PC Specs
 
Join Date: Oct 2018
Posts: 9
POST ID # = 976203
726Nine Reputation: 10
Default
Quote:
Originally Posted by Corsair Art View Post
This is referring to my previous message of reverting your bios to a previous version.

-Art
Just tried that and still the same.
Nevertheless, even if it worked, I think it’s not an acceptable workaround, especially if that’s suggested by Corsair, and not just other users.
Reply With Quote

  #28  
Old 10-13-2018, 11:11 PM
Corsair Art's Avatar
Corsair Art Corsair Art is offline
Corsair Employee
  
Join Date: Feb 2016
Posts: 552
POST ID # = 976349
Corsair Art Reputation: 14
Default
Quote:
Originally Posted by 726Nine View Post
Just tried that and still the same.
Nevertheless, even if it worked, I think it’s not an acceptable workaround, especially if that’s suggested by Corsair, and not just other users.
Unfortunately it's what I've seen work and I agree that it's not acceptable but it'd be the work around for now. I'm sorry but if that doesn't work for you I'll have to suggest returning the kit for now.

-Art
Reply With Quote

  #29  
Old 10-15-2018, 12:46 AM
726Nine 726Nine is offline
Registered User
726Nine's PC Specs
 
Join Date: Oct 2018
Posts: 9
POST ID # = 976451
726Nine Reputation: 10
Default
Quote:
Originally Posted by Corsair Art View Post
Unfortunately it's what I've seen work and I agree that it's not acceptable but it'd be the work around for now. I'm sorry but if that doesn't work for you I'll have to suggest returning the kit for now.

-Art
Do u believe it’s a software issue with icue, or hw issue with the RAM?
Unfortunate I’ve had these RAMs for a while, since it worked fine with the previous icue version, so returning isn’t an option anymore. Plus, if it is an icue issue, returning the HW is just extra work and waste of resources for me as user, Amazon as the channel partner, and Corsair as the manufacturer, since there’s nothing wrong with the physical goods.
Hopefully ur SW team can sort this out with next update. This is quite typical issue of a HW company trying their hands on SW developement. I work for one as well.
Thanks for ur help, Art.
Cheers
Reply With Quote

  #30  
Old 10-15-2018, 10:04 AM
Corsair Art's Avatar
Corsair Art Corsair Art is offline
Corsair Employee
  
Join Date: Feb 2016
Posts: 552
POST ID # = 976483
Corsair Art Reputation: 14
Default
Quote:
Originally Posted by 726Nine View Post
Do u believe it’s a software issue with icue, or hw issue with the RAM?
Unfortunate I’ve had these RAMs for a while, since it worked fine with the previous icue version, so returning isn’t an option anymore. Plus, if it is an icue issue, returning the HW is just extra work and waste of resources for me as user, Amazon as the channel partner, and Corsair as the manufacturer, since there’s nothing wrong with the physical goods.
Hopefully ur SW team can sort this out with next update. This is quite typical issue of a HW company trying their hands on SW developement. I work for one as well.
Thanks for ur help, Art.
Cheers
I think it's a bios version issue, unrelated to us directly.

-Art
Reply With Quote

Reply
Page 2 of 5 1 2 34 Last »

« Previous Thread | Next Thread »
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Linear Mode Linear Mode
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 07:59 AM.

Contact Us - The Corsair User Forums - Top

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.