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Old 04-16-2019, 07:44 AM
mmfish mmfish is offline
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Question Comander pro not recognizing 1 fan

1 of 4 RGB Corsair fans plugged in fan outlet side of commander pro not working. Switched outlets still not recognized. Plugged fan into motherboard fan header, now spins. Turned computer off unplugged turned back on no help.Corsair link is useless for trouble shooting. Any suggestion? Fan isn't the issue as it works plugged into motherboard.
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Old 04-16-2019, 12:35 PM
c-attack c-attack is offline
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Not recognized? Or doesn't spin? Those may indicate different problems. Not recognized would be the Commander Pro has no idea there is a fan connected and shows no speed reading at all. For not spinning (0 rpm reading) but recognized as a fan in iCUE - what type of RGB fans are these? All the same? Or mixed?
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Old 04-16-2019, 05:02 PM
mmfish mmfish is offline
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Corsair LL Series LL120 RGB, 120mm Dual Light Loop RGB LED PWM Fan CO-9050071-WW Fan Type

All fan the same

RGB works fine it does not spin plugged in to CP. All other 4 fans spin and RGB works because all are plugged into fan hub.
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Old 04-16-2019, 09:39 PM
mmfish mmfish is offline
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Should I send the commander pro in for service?
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Old 04-17-2019, 09:15 AM
c-attack c-attack is offline
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Can you detail what troubleshooting steps you have done so far? So Fan X does not work in Commander Pro fan slot #4. What about fan header 5 or 6? If you move a working fan from #2 to #4, does it no longer work?

If we establish #4 is not powering anything, then yes, go through support and they will send you a new Commander Pro.
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Old 04-17-2019, 01:20 PM
mmfish mmfish is offline
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The fan spins when plugged into a fan header on motherboard. When plugged into any of the other fan ports on Cmdr. Pro it doesn't spin. The RGB lights work in synchronous with everything else. The Cmdr. Pro doesn't seem to recognize this fan which is an issue with Cmdr. Pro I believe.
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Old 04-17-2019, 01:51 PM
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Quote:
Originally Posted by mmfish View Post
The fan spins when plugged into a fan header on motherboard. When plugged into any of the other fan ports on Cmdr. Pro it doesn't spin. The RGB lights work in synchronous with everything else. The Cmdr. Pro doesn't seem to recognize this fan which is an issue with Cmdr. Pro I believe.
The fan header on the CoPro is dead.
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