vesa Posted August 14, 2017 Share Posted August 14, 2017 Hey, It's been over a week now since my wheel bearings came off, one of the two plastic thingies in the back rest fell off and no reply to my ticket or from the reseller here in Finland. Don't mind about the plastic things felling off since i like this chair and got superglue but cant really fix the bearings with duct tape can i? Any chance to get a reaction from corsair to this issue? I used my chair half an hour before it started to completely dismantle itself onto my floor. First ever Corsair product i have any issues with. EDIT: ok so quick edit on this situation.. Got a bit frustrated.. waiting is not one of my strong points :D: Corsair replied to my wheel situation faster than the reseller here.. i am getting my new wheels on the chair by mail.. i read that the wheel thing is fixed now just got unlucky and bought one of the first patches.. i called to corsair about a week ago and the customer service person was really helpful and patient with me ( bad english with finnish accent ) then issued my ticket. Took about a week+ and got my thing fixed, overall rma experience felt easy and polite. well done corsair. :cool: Link to comment Share on other sites More sharing options...
vesa Posted September 29, 2017 Author Share Posted September 29, 2017 "Your RMA has been approved. The replacement part will ship out to you soon." This was nearly 2 months ago, don't know if i'm really getting myself new wheels or not.. don't care anymore about the cost can i buy these wheels somewhere?:confused: corsair chairs are priced above ak racing and about all the other manufacturers here where im at so kinda expected a high end product Link to comment Share on other sites More sharing options...
shineon Posted October 5, 2017 Share Posted October 5, 2017 Have you tried checking out companies that offer metal machining services (this one for example)? I think they can make one for you, and as I've seen on one of their sections, they're offering casters, which are identical to wheels I suppose. Link to comment Share on other sites More sharing options...
vesa Posted October 11, 2017 Author Share Posted October 11, 2017 Bought an overpriced broken gaming chair in a box without seeing it since i like the brand. Retailer didn't know what to do and told there's no spares available and all other chairs are the same and asked me to contact corsair directly. So i did :) Called them, made a ticket, posted on to their forums.. 08/15/2017 04:49 PM got promised a new set of wheels soon, cant see them corsair.. no wheels incoming Funny that my earlier message got edited by an employee but not responded :) Not happy, and after this fail will keep in mind the corsair rma policy when buying things again Link to comment Share on other sites More sharing options...
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