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Cue closing itself or crashing.

Astral85

By Astral85
in Legacy Corsair Software

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Astral85

Astral85

Posted
Posted

CUE on my machine is closing itself with no indication of a crash. When I open the app draw and hover over the CUE icon it disappears and the app closes. Sometimes it's icon is showing as the CL4 icon instead (screenshot below.)

 

 

CL4_CUE_conflict.png

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Astral85

Astral85

Posted
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Posted

I've added CUE.exe to Precision X server exclusion list so will monitor event viewer on that one. Precision X software is very buggy though, sometimes the server app will just disappear while PX is open, the same for the OSD, it's hit and miss as to when it works.

 

I'm a couple of drivers behind the latest so probably time to update. What are the modules via the web installer?

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  • 11 months later...
GingerSnaps

GingerSnaps

Posted
Posted

I'm having this exact same issue on the current version 3.4.95. I have multiple failures in Event Viewer before the app finally closes itself.

 

Log Name: Application

Source: Application Error

Date: 7/17/2018 11:47:27 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-H7F733M

Description:

Faulting application name: iCUE.exe, version: 3.4.95.0, time stamp: 0x5b1959be

Faulting module name: ucrtbase.dll, version: 10.0.17134.165, time stamp: 0x9de2441b

Exception code: 0xc0000409

Fault offset: 0x000a27ab

Faulting process id: 0x2c2c

Faulting application start time: 0x01d41df77f8b8dd4

Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe

Faulting module path: C:\Windows\System32\ucrtbase.dll

Report Id: cbcc0c12-247d-47b3-abb8-6d4455412a27

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2018-07-18T03:47:27.451924200Z" />

<EventRecordID>4513</EventRecordID>

<Channel>Application</Channel>

<Computer>DESKTOP-H7F733M</Computer>

<Security />

</System>

<EventData>

<Data>iCUE.exe</Data>

<Data>3.4.95.0</Data>

<Data>5b1959be</Data>

<Data>ucrtbase.dll</Data>

<Data>10.0.17134.165</Data>

<Data>9de2441b</Data>

<Data>c0000409</Data>

<Data>000a27ab</Data>

<Data>2c2c</Data>

<Data>01d41df77f8b8dd4</Data>

<Data>C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\iCUE.exe</Data>

<Data>C:\Windows\System32\ucrtbase.dll</Data>

<Data>cbcc0c12-247d-47b3-abb8-6d4455412a27</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

***This was the latest one. Event code 1000***

____________________________________________________________

Log Name: Application

Source: Application Error

Date: 7/17/2018 11:45:45 PM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-H7F733M

Description:

Faulting application name: Corsair.Service.exe, version: 3.4.0.37, time stamp: 0x5b11594f

Faulting module name: KERNELBASE.dll, version: 10.0.17134.165, time stamp: 0xfa43f4b2

Exception code: 0xe0434352

Fault offset: 0x0010ddc2

Faulting process id: 0x560

Faulting application start time: 0x01d41e49cce51407

Faulting application path: C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Corsair.Service.exe

Faulting module path: C:\Windows\System32\KERNELBASE.dll

Report Id: 1f121406-72a7-41e7-ad57-e032f6a13365

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2018-07-18T03:45:45.152233400Z" />

<EventRecordID>4510</EventRecordID>

<Channel>Application</Channel>

<Computer>DESKTOP-H7F733M</Computer>

<Security />

</System>

<EventData>

<Data>Corsair.Service.exe</Data>

<Data>3.4.0.37</Data>

<Data>5b11594f</Data>

<Data>KERNELBASE.dll</Data>

<Data>10.0.17134.165</Data>

<Data>fa43f4b2</Data>

<Data>e0434352</Data>

<Data>0010ddc2</Data>

<Data>560</Data>

<Data>01d41e49cce51407</Data>

<Data>C:\Program Files (x86)\Corsair\CORSAIR iCUE Software\Corsair.Service.exe</Data>

<Data>C:\Windows\System32\KERNELBASE.dll</Data>

<Data>1f121406-72a7-41e7-ad57-e032f6a13365</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>

__________________________________________________

Log Name: Application

Source: .NET Runtime

Date: 7/17/2018 11:45:45 PM

Event ID: 1026

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: DESKTOP-H7F733M

Description:

Application: Corsair.Service.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.InvalidOperationException

at System.ThrowHelper.ThrowInvalidOperationException(System.ExceptionResource)

at System.Collections.Generic.Dictionary`2+Enumerator[[system.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[system.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()

at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeDictionary(Newtonsoft.Json.JsonWriter, System.Collections.IDictionary, Newtonsoft.Json.Serialization.JsonDictionaryContract, Newtonsoft.Json.Serialization.JsonProperty, Newtonsoft.Json.Serialization.JsonContainerContract, Newtonsoft.Json.Serialization.JsonProperty)

at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeValue(Newtonsoft.Json.JsonWriter, System.Object, Newtonsoft.Json.Serialization.JsonContract, Newtonsoft.Json.Serialization.JsonProperty, Newtonsoft.Json.Serialization.JsonContainerContract, Newtonsoft.Json.Serialization.JsonProperty)

at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.Serialize(Newtonsoft.Json.JsonWriter, System.Object, System.Type)

at Newtonsoft.Json.JsonSerializer.SerializeInternal(Newtonsoft.Json.JsonWriter, System.Object, System.Type)

at Newtonsoft.Json.JsonConvert.SerializeObjectInternal(System.Object, System.Type, Newtonsoft.Json.JsonSerializer)

at CorsairLink4.DeviceCache.Services.SettingsStore.SaveSettings()

at CorsairLink4.DeviceCache.Services.SettingsStore.<.ctor>b__1(System.Object)

at System.Reactive.AnonymousSafeObserver`1[[system.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnNext(System.__Canon)

at System.Reactive.Linq.ObservableImpl.Throttle`1+_[[system.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Propagate(System.Reactive.Concurrency.IScheduler, UInt64)

at System.Reactive.Concurrency.DefaultScheduler+<>c__DisplayClass4`1[[system.UInt64, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].<Schedule>b__3(System.Object)

at System.Reactive.Concurrency.ConcurrencyAbstractionLayerImpl+Timer.Tick(System.Object)

at System.Threading.TimerQueueTimer.CallCallbackInContext(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.TimerQueueTimer.CallCallback()

at System.Threading.TimerQueueTimer.Fire()

at System.Threading.TimerQueue.FireNextTimers()

at System.Threading.TimerQueue.AppDomainTimerCallback()

 

 

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name=".NET Runtime" />

<EventID Qualifiers="0">1026</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2018-07-18T03:45:45.050639300Z" />

<EventRecordID>4509</EventRecordID>

<Channel>Application</Channel>

<Computer>DESKTOP-H7F733M</Computer>

<Security />

</System>

<EventData>

<Data>Application: Corsair.Service.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.InvalidOperationException

at System.ThrowHelper.ThrowInvalidOperationException(System.ExceptionResource)

at System.Collections.Generic.Dictionary`2+Enumerator[[system.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089],[system.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].MoveNext()

at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeDictionary(Newtonsoft.Json.JsonWriter, System.Collections.IDictionary, Newtonsoft.Json.Serialization.JsonDictionaryContract, Newtonsoft.Json.Serialization.JsonProperty, Newtonsoft.Json.Serialization.JsonContainerContract, Newtonsoft.Json.Serialization.JsonProperty)

at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.SerializeValue(Newtonsoft.Json.JsonWriter, System.Object, Newtonsoft.Json.Serialization.JsonContract, Newtonsoft.Json.Serialization.JsonProperty, Newtonsoft.Json.Serialization.JsonContainerContract, Newtonsoft.Json.Serialization.JsonProperty)

at Newtonsoft.Json.Serialization.JsonSerializerInternalWriter.Serialize(Newtonsoft.Json.JsonWriter, System.Object, System.Type)

at Newtonsoft.Json.JsonSerializer.SerializeInternal(Newtonsoft.Json.JsonWriter, System.Object, System.Type)

at Newtonsoft.Json.JsonConvert.SerializeObjectInternal(System.Object, System.Type, Newtonsoft.Json.JsonSerializer)

at CorsairLink4.DeviceCache.Services.SettingsStore.SaveSettings()

at CorsairLink4.DeviceCache.Services.SettingsStore.<.ctor>b__1(System.Object)

at System.Reactive.AnonymousSafeObserver`1[[system.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].OnNext(System.__Canon)

at System.Reactive.Linq.ObservableImpl.Throttle`1+_[[system.__Canon, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].Propagate(System.Reactive.Concurrency.IScheduler, UInt64)

at System.Reactive.Concurrency.DefaultScheduler+<>c__DisplayClass4`1[[system.UInt64, mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]].<Schedule>b__3(System.Object)

at System.Reactive.Concurrency.ConcurrencyAbstractionLayerImpl+Timer.Tick(System.Object)

at System.Threading.TimerQueueTimer.CallCallbackInContext(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.TimerQueueTimer.CallCallback()

at System.Threading.TimerQueueTimer.Fire()

at System.Threading.TimerQueue.FireNextTimers()

at System.Threading.TimerQueue.AppDomainTimerCallback()

 

</Data>

</EventData>

</Event>

____________________________________________________________

These were just the last 3 errors to occur and they happened last night at 11:45 pm while I was gaming. The same thing will occur when I leave the pc idle running. Please help.

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GingerSnaps

GingerSnaps

Posted
Posted

Also, this was the Event following the .NET framework and Application error:

 

Log Name: Application

Source: Windows Error Reporting

Date: 7/17/2018 11:45:46 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: DESKTOP-H7F733M

Description:

Fault bucket 2086580635806304678, type 5

Event Name: CLR20r3

Response: Not available

Cab Id: 0

 

Problem signature:

P1: Corsair.Service.exe

P2: 3.4.0.37

P3: 5b11594f

P4: mscorlib

P5: 4.7.3131.0

P6: 5b19fc14

P7: 337

P8: 10

P9: System.InvalidOperationException

P10:

 

Attached files:

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREA91.tmp.dmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC86.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC96.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC96.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERECC6.tmp.txt

 

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Corsair.Service._8176b5f6a785d5b6ad8d3e1040ba1f2fa6c3a_9652daf9_2c97efff

 

Analysis symbol:

Rechecking for solution: 0

Report Id: 1f121406-72a7-41e7-ad57-e032f6a13365

Report Status: 268435456

Hashed bucket: 41ed5f812d8c9d158cf50608787189a6

Cab Guid: 0

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Windows Error Reporting" />

<EventID Qualifiers="0">1001</EventID>

<Level>4</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2018-07-18T03:45:46.627182500Z" />

<EventRecordID>4511</EventRecordID>

<Channel>Application</Channel>

<Computer>DESKTOP-H7F733M</Computer>

<Security />

</System>

<EventData>

<Data>2086580635806304678</Data>

<Data>5</Data>

<Data>CLR20r3</Data>

<Data>Not available</Data>

<Data>0</Data>

<Data>Corsair.Service.exe</Data>

<Data>3.4.0.37</Data>

<Data>5b11594f</Data>

<Data>mscorlib</Data>

<Data>4.7.3131.0</Data>

<Data>5b19fc14</Data>

<Data>337</Data>

<Data>10</Data>

<Data>System.InvalidOperationException</Data>

<Data>

</Data>

<Data>

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREA91.tmp.dmp

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC86.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC96.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WEREC96.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERECC6.tmp.txt</Data>

<Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Corsair.Service._8176b5f6a785d5b6ad8d3e1040ba1f2fa6c3a_9652daf9_2c97efff</Data>

<Data>

</Data>

<Data>0</Data>

<Data>1f121406-72a7-41e7-ad57-e032f6a13365</Data>

<Data>268435456</Data>

<Data>41ed5f812d8c9d158cf50608787189a6</Data>

<Data>0</Data>

</EventData>

</Event>

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