NS3131 Posted November 4, 2009 Share Posted November 4, 2009 I just tried to install a Corsair X128 ssd. I tried to format it of my Macbook Pro penryn june 2008, with Mac O 10.6.1 on it, from an external case. The disk is not recognize via firewire, via usb, via both. This external case works well with a redular ard disk. I also tried on my mac mini with 10.5.7 on it, same result. I reboot my computer with Windows XP, same result. The led on my external case gets blue 3 seconds, then red, and, well, nothing happens. Could you give me some advice? Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 4, 2009 Corsair Employee Share Posted November 4, 2009 Let's get it replaced, please use the On Line RMA Request Form and we will be happy to replace it. Link to comment Share on other sites More sharing options...
NS3131 Posted November 5, 2009 Author Share Posted November 5, 2009 Waouh! Replaced, just like that. Well OK. I don't have a very good feeling about all this: will next one be the same? Let's go for RMA. Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 5, 2009 Corsair Employee Share Posted November 5, 2009 If the drive is not being detected there is not a lot we can do, if you have another system using Windows you might try that and see if it is detected to be sure. Link to comment Share on other sites More sharing options...
NS3131 Posted November 6, 2009 Author Share Posted November 6, 2009 Well I tried at work (Xp pro). Same, nothing happens. When do you think I'll get RMA info for exchanging the disk? Thanks for proposing it. Rgds Nicolas Link to comment Share on other sites More sharing options...
NS3131 Posted November 6, 2009 Author Share Posted November 6, 2009 I place RMA request form yesterday, no reply so far. Keep me posted. Nicolas Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 6, 2009 Corsair Employee Share Posted November 6, 2009 What was your case number and I will see it gets approved? Link to comment Share on other sites More sharing options...
NS3131 Posted November 9, 2009 Author Share Posted November 9, 2009 My RMA# 1133272. I return the X128 today by fedex to Netherlands. Nicolas Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 10, 2009 Corsair Employee Share Posted November 10, 2009 NP Please let me know if you have any more questions! Link to comment Share on other sites More sharing options...
NS3131 Posted November 10, 2009 Author Share Posted November 10, 2009 Dear Ramguy, I will. Thank you for your support. Just hope next one will work perfectly! Have a nice day. Rgds Nicolas Link to comment Share on other sites More sharing options...
NS3131 Posted November 10, 2009 Author Share Posted November 10, 2009 Ples find hereby Fedex tracking N°, if it may help. BTW, will return costs be refunded once problem settled? Pls comment soon. Best regards, Nicolas TRACKING N°: 9055 4662 5079 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 10, 2009 Corsair Employee Share Posted November 10, 2009 I am sorry I do not understand your request and you would need to take any shipping concerns up with our customer service, please get their contact information from the contacts link on our web site. Link to comment Share on other sites More sharing options...
NS3131 Posted November 19, 2009 Author Share Posted November 19, 2009 Dear Ramguy, I have received the replacement X128. I plugged it into Safeway external drive, tried USD, tried firewire, same results as 1st one. This external drive works perfectly with Momentus 720rpm, 320go. Why not with Corsair?? Can these disk work with Macs? I now doubt it seriously. What can I do now: replacement again? Try a P128 which seemed to work btter but slower (and cheaper!). One more remark: what's the use of the tiny plug beside the 2 larger Sata plugs? any use whatsoever? Pls answer quickly! Rgds Nicolas Link to comment Share on other sites More sharing options...
Davyc Posted November 19, 2009 Share Posted November 19, 2009 NS3131 I would try to install the drive on another computer if you can - just to make sure it actually is the drive and not some incompatibility with your computer; I know that's not much help to you, but it would either eliminate the drive as being faulted or confirm that it is. The extra tiny plug is for a jumper which is used for when you do a firmware update - if I've not got my wires crossed I believe this is no longer used. Link to comment Share on other sites More sharing options...
NS3131 Posted November 19, 2009 Author Share Posted November 19, 2009 Dear Ramguy, after waiting 10mn the disk finally was recognised (USB only). I did reformat it "guide partition" and carbon copy my existing disk it. I was able to restart from the disk. Its improving BUT, if I unplug the disk, then plug it back it takes 5mn before computer recognize it and, it seems only from USB, not firewire. If I want to start from the external disk while pressing the option key (this works perfectly with other disk), the system do not propose it for starting the computer. 10 smoth years of mac, 420usd for the high tech stuff, and I'm feeling like back to Windows crappy computer. So I will not install the ssd in my computer until it works fine. Man, its hard. Any solutions? Pls reply soon, Best regards, Nicolas Link to comment Share on other sites More sharing options...
NS3131 Posted November 19, 2009 Author Share Posted November 19, 2009 Some, now it does not even get recognized after 20mn. Pls let me know how I can get a refund? Best regards, Nicolas Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted November 19, 2009 Corsair Employee Share Posted November 19, 2009 Best I can do is a replacement. Please contact our customer service at 888-222-4346 and dial "0", (510) 657-8747 or email rmaservice@corsairmemory.com regarding this issue. Link to comment Share on other sites More sharing options...
NS3131 Posted November 20, 2009 Author Share Posted November 20, 2009 Full telephone please, I'm calling from France Rgds Nicolas Link to comment Share on other sites More sharing options...
Corsair Employee Bluebeard Posted November 20, 2009 Corsair Employee Share Posted November 20, 2009 The prefix for USA is +1 so you have to dial +1 888-222-4346 Ext.0 You can also send an email and relate to this thread/posting... Link to comment Share on other sites More sharing options...
NS3131 Posted November 20, 2009 Author Share Posted November 20, 2009 OK Nicolas Link to comment Share on other sites More sharing options...
NS3131 Posted November 30, 2009 Author Share Posted November 30, 2009 Dear Ramguy, I got the RAM number: 1219619, last week. Just one message asking me to re-explain (!) what happened, then nothing. Could you pls check at your end? Rgds Nicolas Link to comment Share on other sites More sharing options...
NS3131 Posted December 3, 2009 Author Share Posted December 3, 2009 Dear Ramguy, still no news. Pls note that, so fr, I din't share my experience on other forums than here. If I'm loosing 420 usd, be sure that that I'll spend hours on french, german, english speaking forums explaining what happened! Link to comment Share on other sites More sharing options...
Wired Posted December 3, 2009 Share Posted December 3, 2009 As he stated: email rmaservice@corsairmemory.com regarding this issue. He can only help troubleshoot and approve RMAs. He is not in customer service. Link to comment Share on other sites More sharing options...
NS3131 Posted December 3, 2009 Author Share Posted December 3, 2009 Sorry then, but this company organization seems rather weird, and inefficient. Rgds Nicolas Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 4, 2009 Corsair Employee Share Posted December 4, 2009 You RMA was issued yesterday and I do not see any messages to you asking you to explain anything so I am not sure what you are talking about. Link to comment Share on other sites More sharing options...
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