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Old 09-21-2017, 04:52 AM
ihcp ihcp is offline
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Default Neutron GTX 240GB SMART failure

My system (win7 64 pro sp1) was running slowly, freezing, BSOD, etc. Several attempts at reboot failed. Hard depower, boot fail, repeated several times. Eventually, windows started and I checked SMART using Corsair SSD Toolbox. ID=01 was flagged red. Status was labeled failure.
Reboot, SFC seemed to make a few changes, windows started, recheck with Toolbox. ID=01 was now flagged with a yellow triangle, all other IDs are blue or green. Here is the data from ID=0:

current value=166
threshold=6
raw value=0
worst=1
status=failed earlier

CHKDSK reports no errors. TRIM completes with no errors reported.

Is this drive failing and in need of replacement? If so, could you indicate RMA procedure?

thank you.
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Old 09-22-2017, 06:55 AM
Toasted Toasted is offline
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Default

To request an RMA, you will need to put submit a ticket to Corsair.
https://support.corsair.com/

You will want to make sure you also attach a picture of your invoice as proof of purchase.
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