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Old 12-06-2017, 12:52 PM
hobbitshire hobbitshire is offline
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Default Issue Managing Ticket


I'm having issues with a ticket I've just opened - #654558.

I go to Manage Tickets, it says status is open. When I click on the number and open it there is a note half way down that says:

"Note: Your ticket is closed. Please contact corsair support or open a new ticket for further assistance."

Also, when I try to attach proof of purchase and click on the Update button I get this message: "Error - Threads is required".

Any ideas?


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Old 12-06-2017, 02:44 PM
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Technobeard Technobeard is offline
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The ticket closed message won't come up anymore. The attachment error is because it's expecting you to add a comment to the ticket at the same time explaining the attachment.
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Old 12-06-2017, 04:54 PM
hobbitshire hobbitshire is offline
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OK, thanks. Things seem to be moving along now.
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