Carlw Posted December 3, 2010 Share Posted December 3, 2010 Hi there I wonder if you can help - just returned from the Uk where I picked a new Corsair Force 60 drive. I have tried connecting it to both of the motherboard connectors - in both instances the drive is not found. Tried to use the firmware upgrade tool to locate it - not found. Both are set to ACHI Any ideas - looks like the drive is dead ?? Also if I have to RMA it - it mentions about PO Boxs - in greece all our mail goes to a village PO Box type system - so what do I do in that instance ? Thanks Carl Link to comment Share on other sites More sharing options...
Wired Posted December 3, 2010 Share Posted December 3, 2010 Without any other info about your system, there's no other way to troubleshoot the drive. Contact customerservice@corsair.com regarding the shipping. Link to comment Share on other sites More sharing options...
Carlw Posted December 3, 2010 Author Share Posted December 3, 2010 Thanks for replying Let me know what else you need to know I have tried connecting it to various sata ports and used different cables - from drives that are fine! Any help would be appreciated - As I was really looking forward to seeing the difference it would make to my system. Many thanks Carl Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 6, 2010 Corsair Employee Share Posted December 6, 2010 Does the drive show up in BIOS? If not can you test it on another system? Link to comment Share on other sites More sharing options...
Carlw Posted December 6, 2010 Author Share Posted December 6, 2010 Regretably no - show in any bios Yes - Tried the following combinations so far - Asus AMD System, ASrock AMD, ASrock Intel and my own a Gigabyte Intel. Also, each time tried it on the main sata connectors and the alternative chip sata. Asus - Amd did not even post with it connected - all the others took a long pause (Approx 30secs) whilst trying to detect and then said no drive attached. Link to comment Share on other sites More sharing options...
slimbrady Posted December 7, 2010 Share Posted December 7, 2010 Have you tried using your BIOS to set the controller you're using to regular IDE instead of AHCI(since this takes a specific driver you may or may not have)? Other than that I would say to try connecting it via USB using an external enclosure or some other form of SATA -> USB connection. You should be able to read from it then and once you can use a program like gparted or any number of others to perform a secure erase of the drive and then you can reattempt to connect it internally and install OS. Quick note - I have a F60 that is only seen by my BIOS about 1/2 of the time when I reboot. To fix it I just restart the computer(sometimes more than once) and it reads it eventually....pain in the butt, but it is workable. Link to comment Share on other sites More sharing options...
Carlw Posted December 7, 2010 Author Share Posted December 7, 2010 Thanks for that suggestion - tried in an enclosure - no joy - still no detection. Tried a normal spinning HDD just in case a problem with the enclosure - no problems. Any more would be greatly appreciated Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 7, 2010 Corsair Employee Share Posted December 7, 2010 Please use the link on the left and request an RMA and we will be happy to replace it. Link to comment Share on other sites More sharing options...
Carlw Posted December 8, 2010 Author Share Posted December 8, 2010 Thanks I have requested the RMA case number 1793254 Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted December 8, 2010 Corsair Employee Share Posted December 8, 2010 RMA was approved it will take about 30 Min before the RMA number is generated and emailed to you. Link to comment Share on other sites More sharing options...
Carlw Posted January 5, 2011 Author Share Posted January 5, 2011 Hi Ram Guy I received an email for the RMA people on 14-12-10 - saying that they are looking into the problem with my drive. I am still waiting for my drive or any information. Is there any chance you could look into it for me Many thanks Carl Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 10, 2011 Corsair Employee Share Posted January 10, 2011 I have resent the email conformation but the RMA was issued on 12/8/2010 2:20:16 PM Central time. Link to comment Share on other sites More sharing options...
Carlw Posted January 10, 2011 Author Share Posted January 10, 2011 Cheers for that! However, my question is that I received an email from corsair rma saying that they have my drive and are looking into it - that was the 14-12-10 and I am still waiting to have my drive sent back to me. Is it normal for Corsair to spend a month on an RMA ? When can I expect to receive it ?? Thanks again carl Link to comment Share on other sites More sharing options...
Corsair Employee RAM GUY Posted January 11, 2011 Corsair Employee Share Posted January 11, 2011 I am sorry but no that is not normal, please contact our customer service and I am sure they will take care of you. Link to comment Share on other sites More sharing options...
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