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Old 11-03-2018, 06:16 AM
Keks2000 Keks2000 is offline
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Default Replacement Questions unanswered in support ticket

Hi,

Long story short:

I purchased a Corsair One off of Amazon. Apparently a mistake as my unit has been identified as being affected by a known ribbon cable issue. Seems accurate as right now it has become an involved process to even get it to post.

Anyway: contacted support on 3rd October and have been offered an advance replacement.

Not the scenario you hope for when you buy a premium prebuilt from a renown manufacturer, but I get it, things like these can happen.

Obviously this is time consuming and annoying for me since I will have to transfer my data over to the new unit, send the defective one back, then hope to get my money back somewhat quickly etc. - I am sure you can see my point.

So, I thought it would not be too much to ask for for Corsair to provide me with a cross ethernet cable, to make at least the data transfer process less of a pain for me. I would even send it back if you cannot spare one.

However, I was simply told that "we do not have an ethernet cable".

Now, I was a bit perplexed hearing that coming from Corsair and so was everyone I spoke to about this.

Anyway, I then asked for a large USB drive as an alternative, since I know you have those, but my question got ignored.

To be fair, I did say in my frustration "if you simply do not want to help me, please, let's just move on", but, frankly, I did assume some other form of assistance would be offered to me.

Further, I am also fairly sure the person I have been talking to via email/support tickets at this point thinks of me as an annoying customer, and I believe there was some subtle trolling going on in their responses to me.

Again, I get it, it's not their fault my Corsair One is broken and that I have to waste my time with this, but it would be cool if I could speak to somebody who is not (yet) annoyed with me.

For the record: support is atm waiting for me to tell them when they can call me. I deliberately delayed my response as I will have to wait with the delivery until 9th November when I will be able to receive the new, hopefully not defective unit.

Support ticket number: 789122
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Old 11-07-2018, 12:33 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello keks2000,

I will look at the ticket and see what we can do.

Thanks,
Wootaru
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Old 11-07-2018, 03:52 PM
Keks2000 Keks2000 is offline
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Thanks for your answer in the ticket.
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Old 11-12-2018, 10:57 AM
Keks2000 Keks2000 is offline
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Hi,

is this call still happening? I replied to the ticket last Wednesday and was really hoping to sort this out this week.

Edit: nvm, just got the call.

Last edited by Keks2000; 11-12-2018 at 11:49 AM.
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