ShiningSquirrel Posted June 22, 2016 Share Posted June 22, 2016 I have a K70 keyboard that is only a few months old. Last night it performed a firmware update. After the update it was working fine. I turned on my PC today and the keyboard is no longer working, my PC will not see it, even at boot to get in to the bios. I have tried it on 2 separate PCs with the same result, it is not detected at all. It continually cycles through the different color patterns but does not interact with the PCs. The latest log is below. Any way to reset it or is it a paperweight? [2016-06-22T17:37:26]: UserSessionInfo: locked changed to 0. [2016-06-22T17:37:26]: UserSessionInfo: connected changed to 1. [2016-06-22T17:37:26]: UserSessionInfo: local changed to 1. [2016-06-22T17:37:28]: UserSessionInfo: locked changed to 0. [2016-06-22T17:37:28]: UserSessionInfo: connected changed to 1. [2016-06-22T17:37:28]: UserSessionInfo: local changed to 1. [2016-06-22T17:37:28]: UserSessionInfo: locked changed to 0. [2016-06-22T17:37:28]: UserSessionInfo: connected changed to 1. [2016-06-22T17:37:28]: UserSessionInfo: local changed to 1. [2016-06-22T17:37:28]: Device profile (meta) for device vid=10d5 pid=d not found. [2016-06-22T17:37:28]: Device profile (meta) for device vid=e0ff pid=2 not found. [2016-06-22T17:37:28]: Device profile (meta) for device vid=41e pid=403 not found. [2016-06-22T17:37:28]: Device profile (meta) for device vid=41e pid=403 not found. [2016-06-22T17:37:28]: Device profile (meta) for device vid=e0ff pid=2 not found. Link to comment Share on other sites More sharing options...
Inheritance Posted June 23, 2016 Share Posted June 23, 2016 Press the window key and the win lock button to reboot the keyboard when your at your login page. And what firmware are you on? Link to comment Share on other sites More sharing options...
ShiningSquirrel Posted June 23, 2016 Author Share Posted June 23, 2016 Pressing the windows key and win lock button made the keyboard lights flash, but it still does not work. I believe the bios version is 1.16.42, at least that is what the software version is showing. Link to comment Share on other sites More sharing options...
Inheritance Posted June 23, 2016 Share Posted June 23, 2016 you might of had a bad firmware update. Contact Corsair Support and ask for a hard firmware reset. Link to comment Share on other sites More sharing options...
ShiningSquirrel Posted June 23, 2016 Author Share Posted June 23, 2016 Already contacted support, but they are not responding. Opened a ticket via email and was told to open a ticket on the support portal instead, but the portal has gotten no response that's why I came here. I guess I may as well bite the bullet and just do a return to Amazon. I really liked the keyboard, but failing at exactly 60 days is kind of a bummer. :-( Link to comment Share on other sites More sharing options...
Inheritance Posted June 23, 2016 Share Posted June 23, 2016 Already contacted support, but they are not responding. Opened a ticket via email and was told to open a ticket on the support portal instead, but the portal has gotten no response that's why I came here. I guess I may as well bite the bullet and just do a return to Amazon. I really liked the keyboard, but failing at exactly 60 days is kind of a bummer. :-( Pm Corsair Wizard or Corsair Henry and see if they cant get teh files and steps emailed to you. Link to comment Share on other sites More sharing options...
dikkebaal Posted June 25, 2016 Share Posted June 25, 2016 I have the same problem... found a solution? Link to comment Share on other sites More sharing options...
ShiningSquirrel Posted June 25, 2016 Author Share Posted June 25, 2016 I uninstalled the software and reinstalled after downloading from their site, nothing happened but after a reboot it started working again. Do not know if it was the reinstall as not sure how that could effect it if it was not seen before windows even started, but that was all I did. Link to comment Share on other sites More sharing options...
dikkebaal Posted June 25, 2016 Share Posted June 25, 2016 Did not work for me :( I hope they answer my ticket soon Link to comment Share on other sites More sharing options...
ShiningSquirrel Posted June 25, 2016 Author Share Posted June 25, 2016 They finally answered mine after it started working again. They told me to hold the Esc key, and while holding it, unplug and re-plug in the keyboard. I did not try it because mine was already working. Can't hurt for you to give it a try. Link to comment Share on other sites More sharing options...
KyubiChan1 Posted June 25, 2016 Share Posted June 25, 2016 They finally answered mine after it started working again. They told me to hold the Esc key, and while holding it, unplug and re-plug in the keyboard. I did not try it because mine was already working. Can't hurt for you to give it a try. I have a RGB Strafe Silent, and when I updated the firmware it initially worked, but when I turned my computer off for the night and then turned it back on for work this morning, the keyboard would not work at all. The lights would come on but none of the keys worked. I tried holding Esc and unplugged it and plugged it back in while it was held down, and it worked! :D: Link to comment Share on other sites More sharing options...
Inheritance Posted June 25, 2016 Share Posted June 25, 2016 They finally answered mine after it started working again. They told me to hold the Esc key, and while holding it, unplug and re-plug in the keyboard. I did not try it because mine was already working. Can't hurt for you to give it a try. hopefully the 2.05 firmware update being rolled out rn should fix this issue in the future. I have a RGB Strafe Silent, and when I updated the firmware it initially worked, but when I turned my computer off for the night and then turned it back on for work this morning, the keyboard would not work at all. The lights would come on but none of the keys worked. I tried holding Esc and unplugged it and plugged it back in while it was held down, and it worked! :D: so it doesnt fix the problem if you just unplug it and dont hold escape? Link to comment Share on other sites More sharing options...
dikkebaal Posted June 26, 2016 Share Posted June 26, 2016 The escape and unplug did it for me. Its working again, thx man! :D Link to comment Share on other sites More sharing options...
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