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Old 02-28-2019, 06:46 AM
ceevee369 ceevee369 is offline
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Default Problems with newly released Dominator Platinum RGB

Bought the brand new Dominator Platinum RGB 3200 C16 model.

Issue 1: DDR does not remember the iCue settings ("effects not saved to device")
Example: Finish a game, full system should go back to Profile 1, but the DDR's decide to use another color pattern. (Green / blue mixed vs Blue profile only)

Issue 2: iCue informs me that there is new firmware available but not able to download
Where can I find the image (if it exists already?)
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Old 03-05-2019, 06:59 PM
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Corsair Rick Corsair Rick is offline
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Hello ceevee369

Sorry to hear that you are having issues. What is your software version? Have you tried reseating the modules? Do you you have other devices and do they switch back to the normal profile once the game is exited? What game is it?
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Old 03-05-2019, 10:30 PM
Cpt.Planet Cpt.Planet is offline
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Quote:
Originally Posted by ceevee369 View Post
Bought the brand new Dominator Platinum RGB 3200 C16 model.

Issue 1: DDR does not remember the iCue settings ("effects not saved to device")
Example: Finish a game, full system should go back to Profile 1, but the DDR's decide to use another color pattern. (Green / blue mixed vs Blue profile only)

Issue 2: iCue informs me that there is new firmware available but not able to download
Where can I find the image (if it exists already?)
Are you running in Hardware of Software mode?
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