douglaswilliams Posted June 15, 2014 Share Posted June 15, 2014 Hi... I have an iPad Air and I updated the following: - App on iPad - firmware on Voyager Air to 1.2.8 After installation, I can connect to the Voyager from my laptop and the Ipad...but when i use the new app on my ipad...I just get a message "No drives detected. If you recently updated this App you may need to update your drive firmware". So...as I mentioned above, I did update the firmware. Now what? The only reason I purchased the Voyager Air is so that we can use it with our iPads. It seems like the last time there was a software or firmware update I had problems too. Does anyone test this stuff before sending it out? Link to comment Share on other sites More sharing options...
Yinmeout Posted June 15, 2014 Share Posted June 15, 2014 From the information you have provided, the app version on the ipad and the firmware you have installed are incompatible. The updated app version was released to interoperate with the 2.0.17 firmware. If you update to that version - I do advise you read through a few posts to avoid further problems with the firmware update. Link to comment Share on other sites More sharing options...
douglaswilliams Posted June 15, 2014 Author Share Posted June 15, 2014 I did update to that version. And I checked to ensure that there weren't any more updates on the App store...and there isn't. i have read through a ton of posts on this site...seems like there is nothing but problems...and i none seem to work for me. Is there anyone from Corsair that can help? Or do i now have a useless piece of technology that i can use as a paperweight? Link to comment Share on other sites More sharing options...
Redlline Posted June 15, 2014 Share Posted June 15, 2014 Same problem i got the 2.0 app for ipad air and got the 2.0.17 firmware..... still getting the no devices detected messgae.... Link to comment Share on other sites More sharing options...
BillRathbone Posted June 16, 2014 Share Posted June 16, 2014 If the tech support team has not contacted you, and you are having issues, please contect me and I'll get things straightened out today. Link to comment Share on other sites More sharing options...
douglaswilliams Posted June 27, 2014 Author Share Posted June 27, 2014 If the tech support team has not contacted you, and you are having issues, please contect me and I'll get things straightened out today. No one has contacted me. If you can help, that would be great. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Shaman Posted June 27, 2014 Corsair Employee Share Posted June 27, 2014 Please try the following: Once you updated the drive with the new firmware, turn off the drive and make sure you restart the Voyager Air application. Make sure you close the application completely otherwise the application would simply idling in the background. If you still have the issue, please e-mail us directly at Corsair.cs@corsair.com. Link to comment Share on other sites More sharing options...
douglaswilliams Posted August 13, 2014 Author Share Posted August 13, 2014 So...i have tried all of this again and again...and still i cannot connect to the Voyager Air with my ipad. - updated drive with new firmware - turned drive off - restarted Voyager Air app - EVERYTHING again and again...and it just doesn't work. Link to comment Share on other sites More sharing options...
BillRathbone Posted August 14, 2014 Share Posted August 14, 2014 Douglas, I believe you now have everything working, correct? Bill Link to comment Share on other sites More sharing options...
douglaswilliams Posted August 17, 2014 Author Share Posted August 17, 2014 Hi...I think so. However, we're going to go through one more test today with one of the other ipads in the house to confirm. thanks Link to comment Share on other sites More sharing options...
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