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08-20-2012, 01:25 PM
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Corsair Product Guru
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Join Date: Apr 2001
Location: Fremont, CA
Posts: 115,939
POST ID # = 597525
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Theres a few threads already on the issue, and the thread you posted on isn't any different from other threads that has discussed to many lengths the issues people have with how Xear works with the Vengeance 2000. To make it simply short, the Vengeance 2000 uses the Xear software to emulate 7.1. While this may not feel like true 7.1, which is subjective, Xear is doing so if you have the drivers installed and not in bypass mode. Whether this is acceptable 7.1 or "2.1 with reverb", that is the debate people are having and I don't have anything more to add than I've already added, unfortunately.
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08-20-2012, 02:32 PM
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Registered User
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Join Date: Aug 2012
Posts: 11
POST ID # = 597549
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Quote:
Originally Posted by RAM GUY
Theres a few threads already on the issue, and the thread you posted on isn't any different from other threads that has discussed to many lengths the issues people have with how Xear works with the Vengeance 2000. To make it simply short, the Vengeance 2000 uses the Xear software to emulate 7.1. While this may not feel like true 7.1, which is subjective, Xear is doing so if you have the drivers installed and not in bypass mode. Whether this is acceptable 7.1 or "2.1 with reverb", that is the debate people are having and I don't have anything more to add than I've already added, unfortunately.
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Thank you for a reply,
Its a great pity that Corsair has created as what many people (as time goes on your 1% will increase) would call a "bum product/software". You guys really do have a great reputation...
I really hope that decent 7.1 drivers are released to make these headsets truly great headsets :)
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08-21-2012, 06:01 AM
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Registered User
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Join Date: Apr 2011
Location: Australia
Posts: 7,140
POST ID # = 597667
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Quote:
Originally Posted by RAM GUY
To be truthfully honest, the number of complaints for this headset has been very very small (less than 1%). While forum members here have been vocal, and we understand the current drivers/audio quality may not be accommodating to everyone's satisfaction, there isn't any issue that needs to be corrected right now with the headset. There is no way to ever satisfy 100% of our customers.
It has been passed along that people would like to incorporate Dolby drivers, but these things take time to consider, and to implement. It is not simply something that is done overnight, especially when working with third parties like Dolby (licensing is not free). While it is frustrating that there are no solutions on the horizon, we always consider any and all feedback. However, there are plenty of threads like this and beating a dead horse doesn't make anything happen faster.
If there is an issue with the headset, we can exchange it for you if there is a defect. Otherwise, we also cannot comment on future releases and if there are any changes, we will make the announcements here on the forums and our product pages.
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That was posted here.
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08-21-2012, 10:38 AM
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Registered User
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Join Date: Aug 2012
Posts: 11
POST ID # = 597724
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Luckily you can send yours back. I live in South Africa and return policy is 48hours and shipping its self took almost two weeks.
Anyway I will just live in hope that Corsair sorts this issue out :)
Last edited by RAM GUY; 09-11-2012 at 11:37 AM.
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08-31-2012, 10:26 AM
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Registered User
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Join Date: Aug 2012
Posts: 7
POST ID # = 599971
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Quote:
Originally Posted by RAM GUY
To be truthfully honest, the number of complaints for this headset has been very very small (less than 1%).
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I hardly ever log into forums for products but after seeing that statement I had to create an account here and post.
we are the 1%
I bought the product and am extremely pleased with the sound quality however I am extremely disappointed with the sound staging of the vengeance 2000's.
when I first purchased the product I was very close to returning the product over it. the only reason I kept it is over the great sound quality from the product. I take great exception to the fact that these are advertised as 7.1 headphones, these are not.
we are the 1% and there are more of us remaining silent.
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09-11-2012, 10:24 AM
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Registered User
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Join Date: Sep 2012
Posts: 5
POST ID # = 601935
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Luckily I come across this post and avoided to install the provided drivers. It's a shame Corsair went for the poor drivers instead to go for the Dolby drivers.
I like my new V2000 headset, I'm just sad cuz I knew they could be perfect.
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09-25-2012, 05:57 PM
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Registered User
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Join Date: Sep 2012
Posts: 4
POST ID # = 604508
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I joined in this forum when I read that less than 1% of users are unhappy with the drivers. How many of them are gamers?
I bought the 2000 because all the reviews gave it a positive review, even against the logitech g930.
I have been a logitech fan and until yesterday, was a proud owner of the G35. Unfortunately, after my 3rd headset in 12 months due to the microphone breaking, I chose to look elsewhere for a new headset (even though for the same price I could have had the set of G930)
I have to say, that the sound quality in game is not to the same standard as logitech drivers. The sound is tinny at best, with a very weak bass. I have tried every setting possible, having 10 custom settings that all failed in MW3, BF3, Diablo, Unreal 3,metro 2033 and the Darkness 2.
Let me continue by saying that I am not bashing the corsair 2000, build quality is good to excellent, would have like a mute button, but that is a personal choice.
I then read this forum and all the comments regarding uninstalling the drivers and run windows & native drivers. Corsair, give that man a job as the instant I tried it (nothing else to loose before returning the headset) -- it worked.
Now, if microsoft can make some ****ty drivers that work, why can't you deliver better? why cant you beat logitech? you have the capabilities!!!!!
You cannot state that it is for cost, given that the headset is over a £100 and is in the same price bracket as headsets using the dolby pro logic drivers. Did you not test them through development, you already have the liscence for the 1500!!!!
Pull your thumb out, as I will not be keeping this headset if there is no driver update, I might as well go with a brand that has already delivered on that point
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09-26-2012, 11:30 AM
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Corsair Product Guru
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Join Date: Apr 2001
Location: Fremont, CA
Posts: 115,939
POST ID # = 604647
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Quote:
Originally Posted by jul3s
I joined in this forum when I read that less than 1% of users are unhappy with the drivers. How many of them are gamers?
I bought the 2000 because all the reviews gave it a positive review, even against the logitech g930.
I have been a logitech fan and until yesterday, was a proud owner of the G35. Unfortunately, after my 3rd headset in 12 months due to the microphone breaking, I chose to look elsewhere for a new headset (even though for the same price I could have had the set of G930)
I have to say, that the sound quality in game is not to the same standard as logitech drivers. The sound is tinny at best, with a very weak bass. I have tried every setting possible, having 10 custom settings that all failed in MW3, BF3, Diablo, Unreal 3,metro 2033 and the Darkness 2.
Let me continue by saying that I am not bashing the corsair 2000, build quality is good to excellent, would have like a mute button, but that is a personal choice.
I then read this forum and all the comments regarding uninstalling the drivers and run windows & native drivers. Corsair, give that man a job as the instant I tried it (nothing else to loose before returning the headset) -- it worked.
Now, if microsoft can make some ****ty drivers that work, why can't you deliver better? why cant you beat logitech? you have the capabilities!!!!!
You cannot state that it is for cost, given that the headset is over a £100 and is in the same price bracket as headsets using the dolby pro logic drivers. Did you not test them through development, you already have the liscence for the 1500!!!!
Pull your thumb out, as I will not be keeping this headset if there is no driver update, I might as well go with a brand that has already delivered on that point
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If Dolby was as easy as you think it was to work with, you may have a point. Unfortunately, reality is much harsher in that regard. As for the mute button, there isn't one because most keyboards have it as a button and if you swing the mic up, it turns it off too.
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09-27-2012, 02:45 AM
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Registered User
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Join Date: Sep 2012
Posts: 5
POST ID # = 604760
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I have the same experience as everyone here
No need to argue with Corsair, I'll just return to amazon. ;)
I can not say I would recommend the 2000's to anyone that is looking for decent sound qualities. It is lacking surround and was tested by my audio engineers at my production studio. There is a dynamic range compression (Clamping of gain level) that is really abrupt when watching a movie. Installing Won drivers is just a half hearted fix to a real issue.
My best,
Tony
Last edited by RAM GUY; 09-27-2012 at 10:48 AM.
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09-29-2012, 06:30 AM
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Registered User
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Join Date: Sep 2012
Posts: 4
POST ID # = 605103
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Quote:
Originally Posted by RAM GUY
If Dolby was as easy as you think it was to work with, you may have a point. Unfortunately, reality is much harsher in that regard. As for the mute button, there isn't one because most keyboards have it as a button and if you swing the mic up, it turns it off too.
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A very disapointing response, your major competitors have worked with dolby and seem to manage a working headset.
But thankyou for the response and for helping me make up my mind. The headset is on its way back to Amazon and they have already despatched a replacement Logitech G930 (which has working Dolby pro Logic surround sound)
I cannot advise anyone to choose these headsets for on line gaming. The drivers are next to pathetic and to get any satisfaction from gaming you are forced into using your operating system native drivers.
For anyone thinking about this headset, ignore and select the corsair 1500, at least the drivers for that headset get a better review than the 2000.
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10-01-2012, 03:13 AM
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Registered User
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Join Date: Aug 2007
Posts: 8
POST ID # = 605355
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Wow!!!!, this is very disappointing.
I have just purchased this headset and also not 100% satisfied. I will try removing the Corsair drivers tonight and see what difference this makes.
I have always supported Corsair and have always found the customer service to be good. I had to Send my first set of 2000's back as they could not charge at all so they were completely faulty. The decision to have integrated Dolby drivers should have been made before release and time could have been taken to get the product up to scratch.
Unfortunately it is unacceptable to now say, that post release, it is difficult to work with Dolby and that it is not as easy as everyone perceives.
The bottom line here is that you have released a sub par product offering at a premium price.
I urge you to please look at this and do what is right, what is best for your loyal clients
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10-01-2012, 03:18 AM
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Registered User
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Join Date: Aug 2007
Posts: 8
POST ID # = 605356
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+1
There are a lot of people that simply do not voice their opinions but are also not happy
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10-03-2012, 08:40 AM
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Registered User
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Join Date: Oct 2012
Posts: 4
POST ID # = 605770
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Just made an account to support this idea with dolby surround. Right now im running without the xear software, the sound quallity is awesome but as everyone else say the surround with the xear software is horrible! :(
HOPE YOU GUYS CAN FIX THIS!
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10-29-2012, 09:41 PM
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Registered User
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Join Date: Oct 2012
Posts: 5
POST ID # = 610364
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Joined the forums to resurrect this post as I feel it is important that this issue gets resolved ASAP. This is definitely not a 1% issue as the web is littered with reviews complaining about it.
Guru 3D review:
"The million dollar question though is the Vengeance 2000 Wireless Headset actually a 5.1 or 7.1 channel set? No, it isn't. Corsair could have tagged it 9.1 as well but it's stereo that is virtualized trough CMedia's Xear. That makes it a virtualized surround sounding headset, but the accuracy you'll get from a real 5.1/7.1 speaker set is in a completely different league. The overall surround experience is good though, for headphones. But Corsair probably should not have tagged the kit with 7.1 as that just doesn't sit right with me."
I paid good money for headphones that should be at least on par with the 1500's and are not. I am from New Zealand and have the Consumer Guarantees Act which specifically states that goods must fit the description, and these headphones do not. I have patiently being following this thread with the hope that Corsair would "man up" regarding what I see as a cost cutting excercise gone wrong.
In closing I will visit this thread everyday and bump it until we get a definitive answer from Corsair.
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10-29-2012, 11:29 PM
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Registered User
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Join Date: Aug 2012
Posts: 11
POST ID # = 610378
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Unfortunately you guys are beating a dead horse because if Corsair was willing to spend the money on the decent drivers drivers they would have done it a good couple of months ago.
I really am shocked that corsair has decided to leave it. I for one have not brought another Corasir product since this incident have I will defiantly wont buy another corsair product.
Why should I go support a company that is willing to screw me over by claiming some of their products are something that they not.
To be honest I have alot of good friends that buy computer components and when ever we used to meet we used to talk about how classy and epic corsair. I for one no longer think this.....
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