If you have tried
Tech Support Express and you did not get a reply with in 24-48 Hours excluding weekends and holidays, then please post your case number or. Or please call or email our customer service at http://www.corsair.com/us/company/contact/ or Toll Free http://www.corsair.com/us/company/contact/ (Customer service email
RMAService@corsairmemory.com)and they will take care of you.