H115i Platinum: USB reconnect every now and then, lighting goes crazy

It works for me :) .

 

 

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EDIT 27-12-2018

 

However, it does not work ...

Disconnection is less (much less), but it still is.

Edited December 27, 2018 by Simion

Same problem here.....

Static white light have been working. But today the white light changed to light yellow/orange. I can change it back in iCUE but just for a while.....

Ok. I was in the market for a h115i platinum. Is this a problem on with these units? The h100i platinum I purchased doesn't exhibit this issue.

Er..... I got this disconnect from USB too..... Fan ran at a super slow rate and I can't see the pump or fan speed inside icue as the USB was shown disconnected in device manager.....seriously Wtf man corsair. Give u one month before I return this expensive garbage and go nzxt.

Hey everyone, this is a known issue and the team is actively working on getting a solution for this. Several users have been very helpful with this and we hope to have a solution soon. One option you could utilize - is the Hardware Lighting playback. This could be used by users who are currently experiencing this issue.

 

As other mentions, you can use a static light effect and the disconnect shouldn't occur. But in the meantime, if you want to use these RGB effects, click on "Lighting Effect" and underneath it, you should see "Hardware Lighting".

You will have to remove either the Link cable or close iCue afterwards, but this would allow users to use these RGB effects. This is just a temporary solution till we work out the issue. Sorry for the trouble this has caused anyone.

 

Er..... I got this disconnect from USB too..... Fan ran at a super slow rate and I can't see the pump or fan speed inside icue as the USB was shown disconnected in device manager.....seriously Wtf man corsair. Give u one month before I return this expensive garbage and go nzxt.

 

They know about it and are working on a solution.

Same issue here. I had a feeling it was the ICUE software causing the issue because all of my corsair RGB lighting devices would stutter, turn off then back on with the USB disconnect sound being the precursor.

 

I have MM800 mouse pad, H100i Plat, K65 keyboard, 280x RGB case. Q fan control is turned off for the CPU in the ASUS MB Bios.

 

Setting to a solid color has alleviated the problem.

Planning to call tomorrow, again, about this because when I called about this issue happening to:

 

K95 Platinum

M65 Pro

Void Pro

MM800

ST100

 

I will be tooling along doing whatever (gaming, watching videos, surfing net) and all of these devices will just totally lose connection to the machine and the a few seconds later they come back to life as if someone unplugged them and then plugged them back in. When this issue does happen it ONLY happens to the Corsair products I have. My X-56, external drives and 360 controller keep on working when this happens.

 

 

This issue is in no way related to Steam. This issue is one that the agent I called about this happening acted like the issue was my machine, it is not. This happened on my old build a ~month ago and a new build. So some acknowledgement from Corsair about this being, oh I don't know, A THING, would be nice. Instead we get "Corsair (insert name here" posts asking us to send them support ticket numbers. Why can't Corsair utilize the system I am sure they have in place to be able to pull up trouble tickets with people reporting the same or similar issues? Why do I call about this issue and end up being left with no bloody help and making it seem like its a hardware problem with the machine when this is clearly a software issue that has happened before and will happen again?

 

Reminds me of AMD and their new Vega cards when they came out, AMD drivers for these were BSODing on install and come to find out AMD was banning people and deleting threads about this issue...so I returned a Vega 64 and got a 1080Ti as it just works. Please don't turn into AMD Corsair...or Logitech (don't get me started on Logitech)

 

FTS

I actually managed to fix mine. I retooled the driver and firmware and cut out some things that were checking for USB power and sync with the program. Only issue I have now is the fact iCue crashes when I change settings, but when I restart it the changed settings are still in place. So I can modify my colors and fan speeds now, it's just sad that I had to find a work around myself instead of Corsair actually fixing this. Been an issue (per reddit and this forum at least) since the Platinum series released. Come on guys.... if I can make a temp fix, surely someone that actually has programming knowledge can fix it for real.

Is there anyone with a h115i platinum that is working correctly?

Is there anyone with a h115i platinum that is working correctly?

 

I am using an H115i, but it doesn't work correctly with the official software/firmware. Corsair is apparently aware of this, but nothing has been officially released to repair it. This thread is one of many with complaints, and its been going on for quite some time with no actual fix. I assume MAYBE they are working on it? Im considering just returning mine since I still have a few more days on my amazon return. I love the cooler, but without support from corsair, its just a shiny paperweight. Probably going to just get an aurasync cooler instead. ROG ones are looking really good.

I am using an H115i, but it doesn't work correctly with the official software/firmware. Corsair is apparently aware of this, but nothing has been officially released to repair it. This thread is one of many with complaints, and its been going on for quite some time with no actual fix. I assume MAYBE they are working on it? Im considering just returning mine since I still have a few more days on my amazon return. I love the cooler, but without support from corsair, its just a shiny paperweight. Probably going to just get an aurasync cooler instead. ROG ones are looking really good.

I just finished a build before Christmas with a h100i platinum. I had no idea of this thread until recently. Funny thing is, my h100i platinum is working fine all around. Lights and all. Is this a 115i problem?

Hey Guys,

My H115i Platinum RGB does the same crazy things.

I activated the log file in settings and got these :

3.10.0.20 | PlatinumDeviceHidCommunicationHandler | ReadBufferWithRetry -> Operation timed out.

Used google and got that the Problem starts with the mainboard USB Driver.

After installing the driver from the Disk my motherboard come with, the issue is gone.

maybe give it a try.

The Windows Update starts directly installing drivers witch it found so maybe there is the issue.

http://forum.corsair.com/forums/showthread.php?p=985627

Just read the 4th Post.

 

greeting

Darky^^

Hey Guys,

My H115i Platinum RGB does the same crazy things.

I activated the log file in settings and got these :

3.10.0.20 | PlatinumDeviceHidCommunicationHandler | ReadBufferWithRetry -> Operation timed out.

Used google and got that the Problem starts with the mainboard USB Driver.

After installing the driver from the Disk my motherboard come with, the issue is gone.

maybe give it a try.

The Windows Update starts directly installing drivers witch it found so maybe there is the issue.

http://forum.corsair.com/forums/showthread.php?p=985627

Just read the 4th Post.

 

greeting

Darky^^

Latest drivers for my board already installed. So this does not fix the root cause of the issue for me.

Latest drivers for my board already installed. So this does not fix the root cause of the issue for me.

 

For mine it worked well. Used the Disk and now it works.

For mine it worked well. Used the Disk and now it works.

 

chipset drivers from the disk? are they the same version as the website for your mobo. I know sometimes the ones on the disk are older.

chipset drivers from the disk? are they the same version as the website for your mobo. I know sometimes the ones on the disk are older.

 

I dont looked wich were newer or older,

I installed them and now it works nice.

Will look later wich is newer or older.

First i thouht it was the USB Header of the CoPro. Tried it to connect to the motherboard. But the problem stayed the same.

So I just reinstalled the chipset drivers and it works great.

 

Also what i did i disabeld the Full Software Control for my Corsair DDR4 Rams in ICue. I noticed the LEDs stock for a Second when i enabel the Software Control.

 

Maybe you guys have other issues. Try to activate the log file and look what it says.

 

edit...

An hour ago i pluged the external Optical Drive and at the same moment the H115i starts again making problems. Unplugged it and it worked again.

I think there is more a Driver/Chipset and ICue problem. If it starts making the Problems give the Restart Service Button in Icue options a try.

Edited January 3, 2019 by DarkFire09

UPDATE:

 

So I found an older version of the iCue software (specifically 3.1.133, you can find it on Softpedia) and since I have done this I have not had a single issue with my Corsair devices sh|tting themselves and while there is some very minor functionality in missing (specifically the Temperature light settings) I can deal without. This tells me the issue is with the newest (and possibly going back a version or two) software revision. What I would like to know is how the hell something like this passed Beta testing. Seems pretty wide spread and rather frequent.

 

Can we get an answer from a dev about how long till this might be fixed? Or how long till yall bother to address it?

Hmmm...

This weird.

I uninstalled iCUE and removed all the files i could find, and then re-installed it again.

Since then it have worked! Don´t know if it will last, but it have worked this whole day so far :)

 

[ame=

] [/ame]

 

EDIT: Nope, today the usb-sound started again.....

Edited January 8, 2019 by quattromaniac

I am having the same issues here. My problem is that it seems only to happen whrn i play Dirt Rally. Everytime i enter this game, and this game only my pump led starts to shimmer and it looks like it resets. Pump and fans go in a lockdown mode. Restarting service gets it back up and running but only for a short while.

 

This happens in no other games.

Hey someone tried out to deactivate the USB Energy Save Options of the Windows? I mean yeah you can change the Option from balenced to High Power or somthing like this but this should not help. Try this

https://www.windowscentral.com/how-prevent-windows-10-turning-usb-devices

Hey someone tried out to deactivate the USB Energy Save Options of the Windows? I mean yeah you can change the Option from balenced to High Power or somthing like this but this should not help. Try this

https://www.windowscentral.com/how-prevent-windows-10-turning-usb-devices

 

Of course... Already mentioned now 4 times in this thread :D

Hey someone tried out to deactivate the USB Energy Save Options of the Windows? I mean yeah you can change the Option from balenced to High Power or somthing like this but this should not help. Try this

https://www.windowscentral.com/how-prevent-windows-10-turning-usb-devices

 

Yes sir. No change for me😣

Every few years I come back and give corsair products another go, thinking SURELY BY NOW THEY'VE IRONED OUT THE PROBLEMS.

 

Disappointed, yet again. There it goes again, USB disconnect noise.

I was able to get this to happen on Spiral Rainbow. (Thanks, btw, for making me turn my entire office into a Unicorn Barf Zone.)

 

I captured a bunch of logs and sent them over to the Corsair team for analysis.

 

That said, it was just the lighting that froze and restarting the service restored the lighting. The cooler and fans appeared to be operating properly.

 

I'd like to have our team investigate this issue. Can you PM me your logs and the system specs you reproduced the issue on? thx

this issue still persists using iCUE v3.11.114