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Old 10-20-2015, 07:05 PM
Corsair Chris Corsair Chris is offline
Corsair Employee
Join Date: Mar 2014
Posts: 381
POST ID # = 815473
Corsair Chris Reputation: 10

Originally Posted by Kernan View Post
Hey Chris, what if I can't get CUE to recognize that my headset is plugged in via the USB cable? This fix doesn't do anything if I can't get passed that step...
You can try one of two things, but none of them are ideal.
1) Unplug the headset, while the headset is powered off, press and hold the mute button and plug the headset back in using the USB cable. Then try doing the Recovery Process from step 1.

2) Leave the headset unplugged for about a day and try process again tomorrow. So that the battery can fully drain.

Like I mentioned, it's not ideal and we should be getting new FW soon that should resolve the issue with the headset not being detected by CUE.
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