Lightningpete Posted February 7, 2019 Share Posted February 7, 2019 Hello all, So minding my own business shooting at a few Germans on good ol' fashioned COD:UO, when my sound turned off. I thought hmm thats strange, it might have been the game, so anyway. Realised it wasnt the game. I checked my headset and it was usual flowing through all the colours and the mic red light flashing fast, suggesting it disconnected. As I looked at my USB aerial, I noticed it wasnt flashing or on anymore. Then a popup by Windows suggested it "Malfunctioned". I have troubleshooted the following to No avail: - Restarting computer - Turning off headset and back on - Resetting the USB by the small pin hole - Move the USB to another slot and turning headset on None of the above either by themselves or together make a difference. Windows still states "Does not recognise the usb or it has malfunctioned" message. Any help appreciated? The USB did feel warm however. Link to comment Share on other sites More sharing options...
Lightningpete Posted February 7, 2019 Author Share Posted February 7, 2019 Unplugged the USB. It has now got to the point that the plastic and the metal USB connection is SO HOT its almost giving me burns holding it for more than 3 seconds. So i have disconnected it and left it on the windowsill to cool down. For any corsair employees: S/N 092616023508 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted February 7, 2019 Corsair Employee Share Posted February 7, 2019 Hey Lightningpete I would definitely recommend opening up a support ticket regarding your issue so our support team can assist with your headset problem. Link to comment Share on other sites More sharing options...
gonza005 Posted February 8, 2019 Share Posted February 8, 2019 (edited) Hi, I had the same problem. I was reading what could be the firmware. Now do not turn on the headset, or a light. I tried to update the firmware in the iCUE (which appears with a yellow warning sign) asks me to connect the headset to the USB, I recognize but not turn on, but I do not work. HELP! https://ibb.co/CHWyLPX Edited February 8, 2019 by gonza005 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted February 13, 2019 Corsair Employee Share Posted February 13, 2019 No no no no. It sounds like the dongle isn't functioning correctly. Create a ticket with us and we will send you a new dongle. Link to comment Share on other sites More sharing options...
ThatSurfinOtter Posted June 26, 2021 Share Posted June 26, 2021 This just happened to me too. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Albert Posted June 28, 2021 Corsair Employee Share Posted June 28, 2021 This just happened to me too. What exactly are you experiencing? Are you able to force a firmware update to your headset/dongle? Link to comment Share on other sites More sharing options...
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