Thread: K70 LUX RGB 3 broken keycaps, need solution
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Old 11-08-2018, 11:29 PM
0z0n3 0z0n3 is offline
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Join Date: Jan 2018
Posts: 2
POST ID # = 979577
0z0n3 Reputation: 10

I’ve got this board, barely used compared to other ones I still have. I’m super careful with my gear, I’ve got over 70% of my keys with cracks or fractures, several completely broken including replacement 5 keys they sent. I resubmitted my ticket with pics, I’m under 2 yrs with this. Here’s the absolute garbage response I received.

“After reviewing the issue with the keycaps. The amount of broken keycaps is in line with wear and tear usage of the keycaps. Wear and tear is not part of warranty policy. You can review our warranty policy from our website:”

This is NOT normal wear and tear, look at how many other people have the same issue! I’ve had a slew of other boards, never a broken key cap. Decide to pony up to a supposedly nice board from Corsair...thinking my great experience with their other products would fare similar results. TOTALLY Disappointed!
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