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Search: Posts Made By: BillRathbone
Forum: Keyboards and Mice 12-10-2014, 03:54 PM
Replies: 3
Views: 2,030
Posted By BillRathbone
Very strange. Do you see the same thing if you...

Very strange. Do you see the same thing if you don't use the mousepad?
Forum: USB Flash Drives 11-11-2014, 08:39 PM
Replies: 6
Views: 2,279
Posted By BillRathbone
I just want to make sure I understand - it's the...

I just want to make sure I understand - it's the ethernet that doesn't seem to be connecting to your network?
Forum: USB Flash Drives 11-11-2014, 07:39 PM
Replies: 9
Views: 5,506
Posted By BillRathbone
You will see my note posted earlier today. The...

You will see my note posted earlier today. The issue is that Apple broke the behavior in iOS 8, and it has not yet been fixed.
Forum: USB Flash Drives 11-11-2014, 07:13 PM
Replies: 0
Views: 7,609
Posted By BillRathbone
iTunes Protected Movies and iOS 8

The issue (as it turns out) is an Apple one - iOS 8 has broken this capability for everyone:

https://discussions.apple.com/thread/6585780
...
Forum: Keyboards and Mice 11-02-2014, 10:58 AM
Replies: 7
K70 RGB Broken?
Views: 3,778
Posted By BillRathbone
Please verify the version of CUE you are running,...

Please verify the version of CUE you are running, and the version of firmware installed on your keyboard. How is the keyboard connected (usb 3 or usb 2)? Are there any error messages in CUE...
Forum: Keyboards and Mice 11-02-2014, 10:53 AM
Replies: 824
Views: 701,984
Posted By BillRathbone
The latest CUE release re enables saving profiles...

The latest CUE release re enables saving profiles to the device, btw.
Forum: Keyboards and Mice 11-02-2014, 10:51 AM
Replies: 284
Views: 139,782
Posted By BillRathbone
There is a firmware update currently in the...

There is a firmware update currently in the validation stage that we believe will fix the remaining steam issues. We will be sure to post here when it (1.14) is available.
Forum: Keyboards and Mice 11-02-2014, 10:45 AM
Replies: 2
Views: 3,551
Posted By BillRathbone
The CUE software will certainly let you record...

The CUE software will certainly let you record macros, but as you say, the issue with the k65 rgb may be finding keys to assign them to.
Forum: Keyboards and Mice 11-02-2014, 10:38 AM
Replies: 39
Views: 47,441
Posted By BillRathbone
Actually, there is firmware 1.13 that you should...

Actually, there is firmware 1.13 that you should install.
Forum: Keyboards and Mice 10-31-2014, 06:49 PM
Replies: 9
Views: 5,899
Posted By BillRathbone
#2 should be solved in a FW release - hopefully...

#2 should be solved in a FW release - hopefully in November.

Not sure about #1 - need more detail about what you are seeing in CUE, what versions of SW and FW you have, etc.
Forum: Keyboards and Mice 10-31-2014, 06:38 PM
Replies: 116
Views: 58,756
Posted By BillRathbone
Quick update: - There will be a "quick fix"...

Quick update:

- There will be a "quick fix" release later today that fixes the "blinking" that is showing up on repeating lighting effects after 1.2.74.

- In validation now is a keyboard FW...
Forum: Keyboards and Mice 10-30-2014, 04:36 PM
Replies: 2
Views: 1,458
Posted By BillRathbone
What device are you referring to (mouse or...

What device are you referring to (mouse or keyboard)?
Forum: Keyboards and Mice 10-20-2014, 12:40 PM
Replies: 64
Views: 59,723
Posted By BillRathbone
Can you tell if the switch is just clicking once?...

Can you tell if the switch is just clicking once? (Making sure the issue isn't a mechanical one)
Forum: Keyboards and Mice 10-16-2014, 01:36 PM
Replies: 2
Views: 1,581
Posted By BillRathbone
The firmware update "nag" dialog will be fixed in...

The firmware update "nag" dialog will be fixed in release 1.2.x, which should be out in a couple of weeks.
Forum: Keyboards and Mice 10-16-2014, 01:32 PM
Replies: 5
Views: 3,597
Posted By BillRathbone
It will help us to get very specific details on...

It will help us to get very specific details on what is happening, and what your particular system configuration looks like.
Forum: Keyboards and Mice 10-16-2014, 01:29 PM
Replies: 3
Views: 1,821
Posted By BillRathbone
Great suggestion. I will add it to the list of...

Great suggestion. I will add it to the list of things to look at closely.
Forum: Keyboards and Mice 10-16-2014, 12:59 PM
Replies: 284
Views: 139,782
Posted By BillRathbone
Please give our development team time to...

Please give our development team time to troubleshoot using the details you have provided, and to make the necessary changes (and test them).

This Steam incompatibility is turning out to be quite...
Forum: Keyboards and Mice 10-14-2014, 11:45 AM
Replies: 1
Views: 2,000
Posted By BillRathbone
Ripple and Wave are only possible when you are...

Ripple and Wave are only possible when you are applying a lighting effect to a group of keys. Create a group first, then apply the lighting effect and you should see them.
Forum: Keyboards and Mice 10-13-2014, 07:37 PM
Replies: 2
Views: 1,470
Posted By BillRathbone
What happens if you exit out of CUE, or plug the...

What happens if you exit out of CUE, or plug the keyboard into a PC without CUE? (Trying to figure out if it's a hardware or software problem)
Forum: Keyboards and Mice 10-13-2014, 07:30 PM
Replies: 4
Views: 2,600
Posted By BillRathbone
Also - what does it do when plugged in and CUE is...

Also - what does it do when plugged in and CUE is not running?
Forum: Keyboards and Mice 10-13-2014, 01:57 PM
Replies: 8
Views: 6,118
Posted By BillRathbone
What keyboard model do you have?

What keyboard model do you have?
Forum: Keyboards and Mice 10-13-2014, 01:23 PM
Replies: 3
Views: 1,989
Posted By BillRathbone
They certainly should. Check to see if they work...

They certainly should. Check to see if they work in other media software (WMP, VLC, etc.)

What keyboard are you using?
Forum: Keyboards and Mice 10-13-2014, 01:16 PM
Replies: 22
Views: 22,525
Posted By BillRathbone
The scroll wheel sound issues indicate a...

The scroll wheel sound issues indicate a mechanical problem - I'd recommend contacting support for a replacement. The wheel should not be clicking.

We are tracking down the M65 RGB lighting...
Forum: Keyboards and Mice 10-13-2014, 01:09 PM
Replies: 4
Views: 1,834
Posted By BillRathbone
It sounds like you have a foreground effect in...

It sounds like you have a foreground effect in place that is interrupting the static background lighting.
Forum: Keyboards and Mice 10-13-2014, 12:59 PM
Replies: 7
Views: 1,844
Posted By BillRathbone
Please let us know the specifics - what BIOS...

Please let us know the specifics - what BIOS settings did you change? What motherboard do you have?
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