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Forum: Cooling 06-14-2019, 04:54 PM
Replies: 2
Views: 195
Posted By Corsair Mike
Hi Taak, Just curious how did you have the...

Hi Taak,

Just curious how did you have the fans connected?
Forum: Cooling 06-02-2019, 10:02 PM
Replies: 25
Views: 1,800
Posted By Corsair Mike
So I would try unplugging the USB hubs and just...

So I would try unplugging the USB hubs and just have the cooler connected to the USB port on the board and try the FW update. When you have a ton of USB devices on one controller that can cause all...
Forum: Cooling 06-02-2019, 04:30 AM
Replies: 25
Views: 1,800
Posted By Corsair Mike
Sorry the latest version of the FW is 1.01.15....

Sorry the latest version of the FW is 1.01.15. Are you using internal USB hubs btw?
Forum: Cooling 06-02-2019, 04:06 AM
Replies: 25
Views: 1,800
Posted By Corsair Mike
Hi My_Gamming_TV, So without iCue Running...

Hi My_Gamming_TV,

So without iCue Running there is no way to update the firmware. There are a few troubleshooting steps you can do.

I would try and uninstall iCue using control panel then...
Forum: Cooling 05-22-2019, 05:52 PM
Replies: 23
Views: 1,211
Posted By Corsair Mike
Hi lady_may_cry, Please PM me and I can...

Hi lady_may_cry,

Please PM me and I can provide the firmware file over email. Just a heads up we did make some important fixes to the firmware with this update and you will lose those by going...
Forum: Cases 05-15-2019, 12:50 PM
Replies: 62
Views: 13,041
Posted By Corsair Mike
Hey Zotty, so the only one that comes with that...

Hey Zotty, so the only one that comes with that grommet at the top of the psu shroud is the Mirror Black version of the 570X. If you want to get your 570X as close to the mirror black as you can we...
Forum: Cases 05-15-2019, 12:15 PM
Replies: 2
Views: 203
Posted By Corsair Mike
Hi Sgtkeeebler, You would be right. The one...

Hi Sgtkeeebler,

You would be right. The one with the arrow is positive.
Forum: Cooling 05-10-2019, 02:12 PM
Replies: 54
Views: 7,193
Posted By Corsair Mike
Hi all, So just to give everyone an update....

Hi all,

So just to give everyone an update. While the most recent update of iCUE should fix it for the majority of users, we are still working on a fix for everyone else. If anyone is still having...
Forum: System Builds, Modding, Custom Components, and Picture Gallery 05-07-2019, 01:41 PM
Replies: 5
Views: 358
Posted By Corsair Mike
Hi NosGH, Sounds like you are about to have...

Hi NosGH,

Sounds like you are about to have a fun time. So in my experience the only thing that is important is that you go res>pump. The order of the loop doesn't matter for the most part. Modern...
Forum: Cooling 04-26-2019, 12:49 PM
Replies: 3
Views: 298
Posted By Corsair Mike
Hi Taroskin, I'm glad I could help. The...

Hi Taroskin,

I'm glad I could help. The customer service team gave me the tracking number for the new cooler. I'm going to PM it to you just in case the tracking hasn't been sent already.

Again...
Forum: Cooling 04-25-2019, 01:04 PM
Replies: 3
Views: 298
Posted By Corsair Mike
Hi Taroskin, Sorry about the rough...

Hi Taroskin,

Sorry about the rough experience you have been having with the RMA process. I know how frustrating it can be not having access to your PC because of that.

I spoke with one of our...
Forum: Cases 04-17-2019, 01:21 PM
Replies: 2
Views: 252
Posted By Corsair Mike
Hi MangoMountain, Sorry about the troubles...

Hi MangoMountain,

Sorry about the troubles with the case. I know how stripped screws can be frustrating. I would go ahead and submit a ticket on our support site. Please also include the info...
Forum: Cooling 04-16-2019, 12:47 PM
Replies: 26
Views: 1,177
Posted By Corsair Mike
Thanks for the pic showing the fan config. I...

Thanks for the pic showing the fan config. I would take a look at what c-attack said and give that a shot. He raises a good point it might be fan curves.

I would at least submit a ticket and...
Forum: Cooling 04-12-2019, 01:25 PM
Replies: 8
Views: 376
Posted By Corsair Mike
Thanks for the feedback, I'm glad to see...

Thanks for the feedback,

I'm glad to see that helped.
Forum: Cooling 04-12-2019, 01:24 PM
Replies: 26
Views: 1,177
Posted By Corsair Mike
Hi Markus90, Thanks for posting the pic of...

Hi Markus90,

Thanks for posting the pic of Link. It looks like the pump is working. Also the fans mounted to the rad are perfect. How do you have the rest of your case fans mounted?

This might...
Forum: Cooling 04-09-2019, 07:43 PM
Replies: 26
Views: 1,177
Posted By Corsair Mike
Hi Markus90, Sorry about the rough...

Hi Markus90,

Sorry about the rough temperatures.

I would take a look at the pump in iCUE or your BIOS and make sure you are getting flow.
Forum: Cooling 04-09-2019, 07:04 PM
Replies: 8
Views: 376
Posted By Corsair Mike
Hi Rufinoman, Sorry for the inconvenience...

Hi Rufinoman,

Sorry for the inconvenience this may have caused.

We are working to try and fix this issue.

I would keep an eye on the thread linked above and we will try and work it out...
Forum: Cooling 04-09-2019, 06:56 PM
Replies: 2
Views: 212
Posted By Corsair Mike
Hi dzierzal, Welcome to the forum! Both...

Hi dzierzal,

Welcome to the forum!

Both are fine, it's up to personal preference. I have mounted it either way. It just depends on where you want the air to be drawn from and how you want to...
Forum: Cooling 04-09-2019, 06:50 PM
Replies: 8
Views: 564
Posted By Corsair Mike
Hi JayeConcord, Sorry about the noise that...

Hi JayeConcord,

Sorry about the noise that is causing. Where do you have the radiator mounted in the case?

I ask because sometimes bubbles can be caught in the pump and make that noise. If...
Forum: Cooling 04-09-2019, 01:33 PM
Replies: 14
Views: 2,848
Posted By Corsair Mike
Hi rs_jon, Sorry for the trouble you are...

Hi rs_jon,

Sorry for the trouble you are having with your H115i Platinum. If you don't have the USB plugged into the side of the pump when you turn on your pc, does it go to a rainbow mode? Can...
Forum: Cases 04-09-2019, 01:20 PM
Replies: 1
Views: 353
Posted By Corsair Mike
Hi Aquizzy, You would have to modify the...

Hi Aquizzy,

You would have to modify the chassis to get the ODD drive cage out. While its fairly easy to drill out the rivets, you would have to do this at your own risk.

If you do decide to do...
Forum: Cases 04-08-2019, 01:26 PM
Replies: 1
Views: 307
Posted By Corsair Mike
So My first guess would be to check the IO shield...

So My first guess would be to check the IO shield and see if that is installed all of the way.
If that doesn't help I would remove the back fan and try to install without that in the way, it might...
Forum: Cases 04-08-2019, 12:54 PM
Replies: 2
Views: 250
Posted By Corsair Mike
Hi Romeozor, Thanks for the catch the...

Hi Romeozor,

Thanks for the catch the manual has the correct dimensions. 475mm(L)x215mm(W)x455mm(H)

I'll forward that to the web team to fix it.
Forum: System Builds, Modding, Custom Components, and Picture Gallery 04-08-2019, 12:25 PM
Replies: 1
Views: 269
Posted By Corsair Mike
Nice job on the mesh grills! The build came out...

Nice job on the mesh grills! The build came out very clean.
Forum: Cases 12-12-2018, 06:48 PM
Replies: 3
Views: 718
Posted By Corsair Mike
So the only solution I could find to convert the...

So the only solution I could find to convert the 19 pin header to the 20 pin header is this.
...
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