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Forum: Audio 10-15-2018, 06:59 PM
Replies: 3
Views: 239
Posted By Corsair Nick
Try using the headset until it completely drains...

Try using the headset until it completely drains and no longer turns on, then fully charge with it still off and without any interruption. Also, what version of iCUE are you currently running on...
Forum: Audio 10-15-2018, 06:54 PM
Replies: 5
Views: 325
Posted By Corsair Nick
Is this application specific? Have your tried...

Is this application specific? Have your tried exiting and closing iCUE completely to see if the issue continues to happen?
Forum: Audio 10-15-2018, 06:26 PM
Replies: 4
Views: 337
Posted By Corsair Nick
Do you hear any noises when you connect to a...

Do you hear any noises when you connect to a different PC/Laptop? Also, were the previous units exchanged through the retailer or direct with Corsair?
Forum: Audio 10-15-2018, 05:44 PM
Replies: 1
Views: 157
Posted By Corsair Nick
Try performing the process with the headset...

Try performing the process with the headset turned off first, then turn it on only after the dongle has started blinking fast. If you continue to have issues with pairing, you can either exchange...
Forum: Audio 10-15-2018, 05:37 PM
Replies: 1
Views: 215
Posted By Corsair Nick
With the USB cable removed, try holding the power...

With the USB cable removed, try holding the power button and pressing the volume scroll wheel in. Plug the USB cable in, then release the buttons. The headset might be in bootloader mode, and this...
Forum: Audio 10-08-2018, 01:59 PM
Replies: 2
Views: 251
Posted By Corsair Nick
The headset might be in bootloader mode. Try...

The headset might be in bootloader mode. Try performing the following and see if this brings the headset back:

1) Volume control in min position
2) Hold the mute button while plugging in USB...
Forum: Audio 10-08-2018, 01:55 PM
Replies: 5
Views: 506
Posted By Corsair Nick
What audio enhancements are you trying to enable...

What audio enhancements are you trying to enable in Forza?

With the HS70, all Windows enhancements are disabled as they are done through iCUE. The software will allow you to enable 7.1 surround,...
Forum: Audio 10-08-2018, 01:50 PM
Replies: 2
Views: 334
Posted By Corsair Nick
Try going into your Discord settings and adjust...

Try going into your Discord settings and adjust your input levels to be lower, and make sure the HS70 is selected as your default. Also double check under the Advanced tab of your Windows Recording...
Forum: Keyboards and Mice 10-02-2018, 03:13 PM
Replies: 1
Views: 167
Posted By Corsair Nick
Utilizing the 1000hz poll rate doesn't require...

Utilizing the 1000hz poll rate doesn't require any firmware updates. The switch just needs to be on the (1) position. What kind of behavior are you experiencing when the switch is in the (1)...
Forum: Keyboards and Mice 10-02-2018, 03:06 PM
Replies: 13
Views: 394
Posted By Corsair Nick
That is not normal for the rattle. I'd recommend...

That is not normal for the rattle. I'd recommend getting the unit replaced either through the retailer, or direct through us.

https://support.corsair.com/
Forum: Keyboards and Mice 09-28-2018, 04:05 PM
Replies: 1
Views: 198
Posted By Corsair Nick
If you haven't already received a response, send...

If you haven't already received a response, send me your ticket number so I can let technical support know. We don't have firmware files publicly available as they are very specific per device, and...
Forum: Keyboards and Mice 09-28-2018, 04:03 PM
Replies: 3
Views: 310
Posted By Corsair Nick
Potentially the red LED on the key has failed. ...

Potentially the red LED on the key has failed. Try submitting a ticket on our support site for a hard firmware reset to see if that helps resolve the issue. If not, our technical support staff can...
Forum: Keyboards and Mice 09-28-2018, 04:00 PM
Replies: 1
Views: 227
Posted By Corsair Nick
Try double checking that the BIOS switch next to...

Try double checking that the BIOS switch next to the cables is in the (1) position. Also, can you provide the part number for the K70. It will be on the label located on the underside of the...
Forum: Keyboards and Mice 09-28-2018, 03:57 PM
Replies: 1
Views: 236
Posted By Corsair Nick
The new MK.2 keyboards incorporate some features...

The new MK.2 keyboards incorporate some features from the flagship K95 Platinum. Hardware Playback, RGB Logo, revised media keys, and the X-channel on the back for cable management.
Forum: Keyboards and Mice 08-27-2018, 06:52 PM
Replies: 2
Views: 288
Posted By Corsair Nick
Should work fine if connected to two USB 2.0...

Should work fine if connected to two USB 2.0 ports. It may not work properly if only one USB 2.0 is used due to the power requirements.
Forum: Keyboards and Mice 08-27-2018, 06:50 PM
Replies: 3
Views: 374
Posted By Corsair Nick
Have you tried entering your BIOS and disabling...

Have you tried entering your BIOS and disabling the "Fast Boot" setting? We've found this causes a number of different detection issues as it doesn't initialize the USB ports properly when entering...
Forum: Keyboards and Mice 08-27-2018, 06:45 PM
Replies: 4
Views: 376
Posted By Corsair Nick
If you were able to obtain that specific...

If you were able to obtain that specific keyboard, all you need to do is set the layout to Japan in iCUE under settings. Once you do that, all the extra keys will show up, and you will be able to...
Forum: Keyboards and Mice 07-19-2018, 06:46 PM
Replies: 2
Views: 481
Posted By Corsair Nick
Which version of iCUE do you have currently...

Which version of iCUE do you have currently installed right now? Can you provide system specs? Also, try exporting your logs for iCUE under settings, and attached them as well.
Forum: Keyboards and Mice 07-19-2018, 06:40 PM
Replies: 1
Views: 249
Posted By Corsair Nick
If your mouse is still under warranty, you can...

If your mouse is still under warranty, you can have it replaced through our RMA service. Go ahead and put in a support ticket on our website, and one of our Technical Support staff can help you out...
Forum: Keyboards and Mice 07-19-2018, 06:37 PM
Replies: 1
Views: 541
Posted By Corsair Nick
Double check to make sure both USB cables are...

Double check to make sure both USB cables are plugged into your PC, preferably a USB 3.0 port for both. Try changing USB ports on the back of your motherboard as well. When placing the Dark Core SE...
Forum: Keyboards and Mice 07-19-2018, 06:33 PM
Replies: 2
Views: 293
Posted By Corsair Nick
You can save an all black static profile to the...

You can save an all black static profile to the device by clicking the three line option button next to your profile, then select "Save Static Profile" in iCUE. Anytime the PC is off, locked, or at...
Forum: Keyboards and Mice 07-19-2018, 06:30 PM
Replies: 1
Views: 253
Posted By Corsair Nick
You can try performing a hard reset on the device...

You can try performing a hard reset on the device to see if this corrects the issue. Go ahead and put in a support ticket on our website, and Technical Support can provide you with the required...
Forum: Keyboards and Mice 07-19-2018, 02:56 PM
Replies: 1
Views: 485
Posted By Corsair Nick
K65 LUX does not have hardware playback where you...

K65 LUX does not have hardware playback where you can save dynamic lighting profiles to the device, and will require the iCUE software to be running to display them. You are able to save a static...
Forum: Keyboards and Mice 07-19-2018, 02:45 PM
Replies: 2
Views: 300
Posted By Corsair Nick
The Cherry MX Silent switch is offered for the...

The Cherry MX Silent switch is offered for the new K70 RGB MK.2 keyboard. If you would like more information about availability, you can reach out to customer service, and they may be able to...
Forum: Keyboards and Mice 07-19-2018, 02:41 PM
Replies: 2
Views: 290
Posted By Corsair Nick
If one of the stabilizers is not functioning...

If one of the stabilizers is not functioning properly, I'd recommend putting in a support ticket and have the keyboard replace. You can reach out to Technical Support through the following portal,...
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