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Forum: Cooling 03-26-2019, 07:13 PM
Replies: 1
Views: 70
Posted By Corsair Jam
Hello, Are you able to mount the radiator on...

Hello,

Are you able to mount the radiator on top? Optimally, I would advise setting 3 fans up front for intake & 1x120mm for exhaust.
Forum: Cooling 03-25-2019, 06:59 PM
Replies: 0
Views: 110
Posted By Corsair Jam
H100i RGB PLATINUM SE Recall

Dear CORSAIR Customers,

As a precautionary measure, CORSAIR regrets to recall a select lot code of the Hydro Series H100i RGB PLATINUM SE (CW-9060041-WW) Liquid CPU cooler. Here’s what this...
Forum: Cooling 03-25-2019, 01:34 PM
Replies: 5
Views: 285
Posted By Corsair Jam
Glad to hear David was able to assist. I will...

Glad to hear David was able to assist. I will request one of our support members to assist with the RMA process.
Forum: Cooling 03-22-2019, 08:11 PM
Replies: 5
Views: 285
Posted By Corsair Jam
We are investigating this. This unit is clearly...

We are investigating this. This unit is clearly faulty, and we'd be happy to process a replacement for you. You can use this link (https://www.corsair.com/support)to contact our support and begin...
Forum: Cooling 03-21-2019, 12:58 PM
Replies: 2
Views: 154
Posted By Corsair Jam
What happens if you swap the RGB header from the...

What happens if you swap the RGB header from the top fan to bottom fan. Does the issue follow the port or the fan itself?
Forum: Cooling 03-18-2019, 07:25 PM
Replies: 5
Views: 168
Posted By Corsair Jam
Have you attempted a repair of the software? You...

Have you attempted a repair of the software? You can do this by running the installation package.
Forum: Cooling 03-18-2019, 06:21 PM
Replies: 1
Views: 143
Posted By Corsair Jam
Hello, Could be software related. If you...

Hello,

Could be software related. If you swap the fans on the cooler's RGB fan header, does the issue follow the fan or the port? If you remove the software, do the LEDs come back on?
Forum: Cooling 03-18-2019, 06:01 PM
Replies: 16
Views: 442
Posted By Corsair Jam
The fins near the screw holes can be bent, so...

The fins near the screw holes can be bent, so this shouldn't be the issue. It could be the powder coating preventing the screws from going all the way through. If that's the case, just use one of the...
Forum: Cooling 03-15-2019, 02:40 PM
Replies: 15
Views: 523
Posted By Corsair Jam
I understand your concern. We will want to get...

I understand your concern. We will want to get this taken care of. Do you have a support ticket created? If so, please private message me this information.
Forum: Cooling 03-15-2019, 02:37 PM
Replies: 5
Views: 290
Posted By Corsair Jam
Hello, it does look like a leak, I'm terribly...

Hello, it does look like a leak, I'm terribly sorry for this. If you could, please create a support ticket and private message me the ticket number.
Forum: Cooling 03-14-2019, 06:23 PM
Replies: 13
Views: 243
Posted By Corsair Jam
It may help to have it up front. I would stress...

It may help to have it up front. I would stress it with the original setup, compare the data. Then remount it up front and see if you have better results.
Forum: Cooling 03-14-2019, 06:12 PM
Replies: 4
Views: 258
Posted By Corsair Jam
I'm going to shoot you a private message...

I'm going to shoot you a private message regarding this. I have a couple of more questions regarding the setups.
Forum: Cooling 03-13-2019, 06:09 PM
Replies: 5
Views: 191
Posted By Corsair Jam
c-attack is correct, Link wasn't updated for the...

c-attack is correct, Link wasn't updated for the 2700x. It would be best to use iCue and see if you have similar results.
Forum: Cooling 03-13-2019, 06:06 PM
Replies: 6
Views: 164
Posted By Corsair Jam
Hello, These fans will need an RGB fan...

Hello,

These fans will need an RGB fan header from the motherboard to work properly. This case was designed to work with other motherboard's RGB related software. For example, MSI's Mystic Light,...
Forum: Cooling 03-13-2019, 12:24 PM
Replies: 2
Views: 157
Posted By Corsair Jam
Hello, Do you have the Link cable installed?...

Hello,

Do you have the Link cable installed? If so, could you try a different Mini-USB cable? Route a standard Mini-USB cable from the cooler, to the rear I/O USBs. See if you can control the...
Forum: Cooling 03-12-2019, 08:17 PM
Replies: 4
Views: 153
Posted By Corsair Jam
Hello, The cooler can retain all of these....

Hello,

The cooler can retain all of these. For lighting, you will need to click on "Lighting Effects" afterwards select "Hardware Lighting". With the fan speeds / pump, whatever setting you have...
Forum: Cooling 03-12-2019, 07:40 PM
Replies: 5
Views: 191
Posted By Corsair Jam
Hello, Some questions for you, how is it...

Hello,

Some questions for you, how is it configured currently with your case? Where exactly is it mounted and how are the fans setup? What is the coolant showing within iCue? If you revert your OC...
Forum: Cooling 03-12-2019, 07:23 PM
Replies: 4
Views: 258
Posted By Corsair Jam
Do you have both Corsair Link and iCue installed...

Do you have both Corsair Link and iCue installed when this occurs? Are all 10-machines affected? We recommend using one or the other to prevent any issues. Another question, are all 10 of the...
Forum: Cooling 03-12-2019, 12:29 PM
Replies: 13
Views: 243
Posted By Corsair Jam
Hello, Could you provide a screenshot of...

Hello,

Could you provide a screenshot of your custom curve? Which iCue version are you currently running?
Forum: Cooling 03-12-2019, 12:03 PM
Replies: 6
Views: 301
Posted By Corsair Jam
As DevBiker mention, that post doesn't apply to...

As DevBiker mention, that post doesn't apply to Platinum coolers. I believe it to be a software issue, then a physical hardware one. Let us know if the issue comes back.
Forum: Cooling 03-11-2019, 03:45 PM
Replies: 2
Views: 132
Posted By Corsair Jam
Hello, Bias option, but our ML Pro series,...

Hello,

Bias option, but our ML Pro series, are always a great choice. You have a lot of flexibility with these PWM fans for RPM. You could set up a fan curve, to assist with the "coolness" factor....
Forum: Cooling 03-11-2019, 02:02 PM
Replies: 1
Views: 136
Posted By Corsair Jam
Hello, Just to confirm, are you using the...

Hello,

Just to confirm, are you using the 115x holes on the bracket?
Forum: Cooling 03-11-2019, 11:59 AM
Replies: 4
Views: 227
Posted By Corsair Jam
Awesome! Glad to hear :).

Awesome! Glad to hear :).
Forum: Cooling 03-11-2019, 11:57 AM
Replies: 3
Views: 253
Posted By Corsair Jam
No worries on that! Were you able to get it...

No worries on that! Were you able to get it sorted out?
Forum: Cooling 03-08-2019, 02:27 AM
Replies: 4
Views: 227
Posted By Corsair Jam
Hello Steers, This cooler will work with...

Hello Steers,

This cooler will work with this socket. Try moving all the screw slots towards the center of the bracket. You can also install the standoffs, one at a time to help line it up...
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