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Search: Posts Made By: Corsair Dustin
Forum: CORSAIR ONE 02-15-2019, 07:06 PM
Replies: 39
Views: 3,182
Posted By Corsair Dustin
That is NOT what I said. This generation...

That is NOT what I said.

This generation Corsair One has limited upgradeability as far as the graphics card is concerned.

You can use any full size card that fits the PCIe height/size spec. You...
Forum: Corsair Link 01-08-2018, 05:49 PM
Replies: 6
Views: 1,015
Posted By Corsair Dustin
The H500P is Cooler Master, not Corsair.

The H500P is Cooler Master, not Corsair.
Forum: Corsair Link 01-08-2018, 05:47 PM
Replies: 8
Views: 2,814
Posted By Corsair Dustin
Out of curiosity, are you running ASUS's Aura...

Out of curiosity, are you running ASUS's Aura Sync software simultaneously with Corsair Link?
Forum: Corsair Link 01-08-2018, 05:44 PM
Replies: 10
Views: 1,954
Posted By Corsair Dustin
Out of curiosity, did you try to run the Gigabyte...

Out of curiosity, did you try to run the Gigabyte app simultaneously with Corsair Link? Because that could also affect whether or not Corsair Link can properly control the memory.
Forum: Corsair Link 01-08-2018, 05:39 PM
Replies: 13
Views: 2,411
Posted By Corsair Dustin
Contact Corsair's customer service directly. If...

Contact Corsair's customer service directly. If you have the receipt, they should be able to help you out. Point them to this thread and let them know I recommended having us replace it.
Forum: Corsair Link 01-08-2018, 05:31 PM
Replies: 7
Views: 7,224
Posted By Corsair Dustin
So I'm looking into this. It's not technically a...

So I'm looking into this. It's not technically a bug with our software - EVGA's software is overreaching and trying to control a cooler it thinks is one of theirs - but maybe we can blacklist the...
Forum: Corsair Link 01-08-2018, 05:26 PM
Replies: 6
Views: 1,809
Posted By Corsair Dustin
Well, hold on. The HX1000 (non-i) has no Corsair...

Well, hold on. The HX1000 (non-i) has no Corsair Link functionality. So Corsair Link won't tell you anything about that one.
Forum: Corsair Link 01-08-2018, 05:25 PM
Replies: 20
Views: 7,438
Posted By Corsair Dustin
So I just looked at EVGA's Precision XOC website...

So I just looked at EVGA's Precision XOC website and I think I see what's causing the problem.

The latest version of XOC allows you to sync the graphics card lighting with coolers. If EVGA's...
Forum: Corsair Link 01-08-2018, 05:19 PM
Replies: 6
Views: 2,308
Posted By Corsair Dustin
Unfortunately this is a no-go, the SP120 RGBs use...

Unfortunately this is a no-go, the SP120 RGBs use a different protocol than the rest of our current RGB products. I believe they're still 5V, but there's something else different with them.
Forum: Corsair Link 01-08-2018, 05:17 PM
Replies: 5
Views: 1,219
Posted By Corsair Dustin
This is coming in a future version, but not for...

This is coming in a future version, but not for some time yet.
Forum: Corsair Link 01-08-2018, 05:16 PM
Replies: 8
Views: 3,203
Posted By Corsair Dustin
That is absolutely bizarre. And it's consistent?...

That is absolutely bizarre. And it's consistent? You enable Thunderbolt, the DRAM disappears from Link? You disable it, the DRAM's back?
Forum: Corsair Link 01-08-2018, 05:14 PM
Replies: 7
Views: 1,528
Posted By Corsair Dustin
Just out of curiosity, is the USB port the...

Just out of curiosity, is the USB port the Commander Pro is connected to a "Charging" port? What happens is that some motherboards will leave power to a motherboard port on, and I wonder if that's...
Forum: Corsair Link 01-08-2018, 05:05 PM
Replies: 1
Views: 1,077
Posted By Corsair Dustin
It's by design. It's basically an alarm. Even if...

It's by design. It's basically an alarm. Even if the system isn't still suffering those high temperatures, the point is to let you know that it happened.
Forum: Corsair Link 01-08-2018, 05:00 PM
Replies: 10
Views: 2,435
Posted By Corsair Dustin
So we've found there are a few pieces of software...

So we've found there are a few pieces of software that can interfere with Link's operation. What other software are you running alongside Corsair Link?
Forum: CORSAIR ONE 01-08-2018, 04:56 PM
Replies: 4
Views: 1,008
Posted By Corsair Dustin
Seconded. Practical testing from TechSpot also...

Seconded. Practical testing from TechSpot also demonstrated virtually no performance degradation in synthetic or real world applications from the recent Meltdown patch.
Forum: CORSAIR ONE 01-08-2018, 04:54 PM
Replies: 4
Views: 1,322
Posted By Corsair Dustin
That's unusual. I'd say just kind of keep an eye...

That's unusual. I'd say just kind of keep an eye on your system. If everything else seems stable it may be fine, but if you start having issues with instability go ahead and contact us.
Forum: CORSAIR ONE 01-08-2018, 04:48 PM
Replies: 19
Views: 3,884
Posted By Corsair Dustin
So I've been looking into this issue, there's a...

So I've been looking into this issue, there's a lot of back and forth going on behind the scenes here, and here's the deal.

When you were offered your initial RMA, you would have two options:
1....
Forum: Corsair Link 01-03-2018, 02:38 PM
Replies: 19
Views: 2,793
Posted By Corsair Dustin
The issue with these is that it's possible to...

The issue with these is that it's possible to have one bad fan that won't pass a signal on past it. So you could have all of the fans working fine as long as they're the only one connected.

What...
Forum: Corsair Link 01-03-2018, 02:35 PM
Replies: 3
Views: 1,427
Posted By Corsair Dustin
The first thing I always want to check is whether...

The first thing I always want to check is whether or not there's any third party software running alongside Link. So motherboard software (like Gigabyte's SIV) or antiviral software.
Forum: Corsair Link 01-03-2018, 02:33 PM
Replies: 94
Views: 58,819
Posted By Corsair Dustin
So you don't have any Corsair products connected?

So you don't have any Corsair products connected?
Forum: Corsair Link 01-03-2018, 02:32 PM
Replies: 10
Views: 2,435
Posted By Corsair Dustin
Are you running MSI's Mystic Light software...

Are you running MSI's Mystic Light software alongside Link?
Forum: Corsair Link 01-02-2018, 05:26 PM
Replies: 19
Views: 2,793
Posted By Corsair Dustin
There are a couple of things I can suggest. ...

There are a couple of things I can suggest.

One is to shuffle the fans around on the hub to determine if one of them is bad. The LEDs run in series; if there's a bad fan in the line, it will knock...
Forum: Corsair Link 01-02-2018, 05:11 PM
Replies: 8
Views: 3,203
Posted By Corsair Dustin
Just so I'm clear: 1. You're using the same...

Just so I'm clear:

1. You're using the same Dominator Platinum kit you used on your i7-7700K system.
2. Corsair Link was able to display the timings and temperature data of that kit on your...
Forum: Corsair Link 01-02-2018, 05:08 PM
Replies: 38
Views: 5,829
Posted By Corsair Dustin
The AMD GPU bug(s)...we're working on those....

The AMD GPU bug(s)...we're working on those. DevBiker gave me a very helpful rundown of the work he's been doing helping people out on the forums, and that material is being forwarded to the software...
Forum: Corsair Link 01-02-2018, 05:04 PM
Replies: 2
Views: 861
Posted By Corsair Dustin
For the former (per app profile control), that's...

For the former (per app profile control), that's a feature that's coming in a software release later this year.

For the latter (lighting turning off during monitor sleep), that's something I can...
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