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Search: Posts Made By: Corsair Kevin
Forum: Power Supplies 06-14-2019, 05:37 PM
Replies: 26
Views: 741
Posted By Corsair Kevin
Hi Steven, I was informed that setting a custom...

Hi Steven, I was informed that setting a custom fan curve in iCUE SHOULD override Zero RPM mode. Sorry about that. There was a bit of a misunderstanding when I inquired about it earlier. In any case,...
Forum: Power Supplies 06-13-2019, 02:21 PM
Replies: 26
Views: 741
Posted By Corsair Kevin
Hi Steven, if you've already tried everything and...

Hi Steven, if you've already tried everything and even at a >40% load, the fan doesn't turn on, I would suggest starting a support ticket at www.corsair.com/support. There, they can guide you...
Forum: Power Supplies 06-13-2019, 12:50 PM
Replies: 26
Views: 741
Posted By Corsair Kevin
Have you tried running simultaneous benchmarks to...

Have you tried running simultaneous benchmarks to ramp up the power consumption of your PC? The screenshots you shared with the custom fan curve setting show that the load at those times were only...
Forum: Memory 05-14-2019, 04:19 PM
Replies: 1
Views: 259
Posted By Corsair Kevin
I always warn users to approach mixing kits with...

I always warn users to approach mixing kits with caution, as far as system stability is concerned. Though the specs may be the same, kits are often binned together to ensure they are stable. You CAN...
Forum: Memory 05-14-2019, 12:01 PM
Replies: 8
Views: 545
Posted By Corsair Kevin
Can you try manually adjusting the RAM timings,...

Can you try manually adjusting the RAM timings, voltage, etc? Manufacturers' implementations of XMP aren't always very reliable and sometimes don't make the necessary adjustments for the system to...
Forum: Memory 05-08-2019, 05:16 PM
Replies: 1
Views: 358
Posted By Corsair Kevin
Yes, the RAM will be fine at 3200MHz without the...

Yes, the RAM will be fine at 3200MHz without the cooler.
Forum: Power Supplies 05-08-2019, 11:59 AM
Replies: 2
Views: 303
Posted By Corsair Kevin
There should have been two EPS connectors...

There should have been two EPS connectors included in the box. If that wasn't the case, contact support at www.corsair.com/support and they should be able to help.

I would suggest double checking...
Forum: Memory 05-08-2019, 11:49 AM
Replies: 2
Views: 244
Posted By Corsair Kevin
It's possible, but you may experience system...

It's possible, but you may experience system instability.
Forum: Solid State Drives (SSD) 05-02-2019, 12:12 PM
Replies: 10
Views: 617
Posted By Corsair Kevin
That's really up to you. As long as it actually...

That's really up to you. As long as it actually dissipates heat and doesn't act as an insulator, it can only help.
Forum: Solid State Drives (SSD) 05-01-2019, 11:30 AM
Replies: 32
Views: 4,988
Posted By Corsair Kevin
Hi Yemble! It's my pleasure to help! 1. The...

Hi Yemble! It's my pleasure to help!

1. The update will be v12.2.
2. I'm not entirely sure, but I will inquire with the team and get back to you.
Forum: Memory 04-29-2019, 05:45 PM
Replies: 5
Views: 374
Posted By Corsair Kevin
Do you have any other versions of Corsair...

Do you have any other versions of Corsair software on your computer?
Do you have any RGB software from any other manufacturers?

Furthermore, try to install one stick at a time, and see if you can...
Forum: Memory 04-29-2019, 05:23 PM
Replies: 2
Views: 336
Posted By Corsair Kevin
Are all your drivers up to date? Also, are you...

Are all your drivers up to date? Also, are you running the RAM at default 2133, or have you enabled XMP?
Forum: Memory 04-29-2019, 05:19 PM
Replies: 2
Views: 286
Posted By Corsair Kevin
When you updated iCUE, did you update through the...

When you updated iCUE, did you update through the application or download and run the installer from Corsair.com/downloads?
Forum: Solid State Drives (SSD) 04-29-2019, 01:45 PM
Replies: 32
Views: 4,988
Posted By Corsair Kevin
Hello! Just got word that there is an update set...

Hello! Just got word that there is an update set to roll out sometime in May to the SSD Toolbox. They're just buttoning some things up, but expect to see the FW update soon. I'll make an announcement...
Forum: Solid State Drives (SSD) 04-29-2019, 01:43 PM
Replies: 32
Views: 4,988
Posted By Corsair Kevin
It may not be so much that it isn't possible, as...

It may not be so much that it isn't possible, as much as it's a precautionary measure so people don't wind up losing important data. Considering the inherently volatile nature of memory and storage,...
Forum: Power Supplies 04-22-2019, 01:34 PM
Replies: 1
Views: 307
Posted By Corsair Kevin
If the motherboard doesn't officially support the...

If the motherboard doesn't officially support the CPU, I would stop using it immediately. You can find replacement cables on our website, but I would tread carefully, especially if you saw the cable...
Forum: Power Supplies 04-22-2019, 01:25 PM
Replies: 3
Views: 424
Posted By Corsair Kevin
Don't hesitate to start a support ticket at...

Don't hesitate to start a support ticket at Corsair.com/support, especially if the noise is alarmingly loud.
Forum: Power Supplies 04-22-2019, 01:19 PM
Replies: 4
Views: 313
Posted By Corsair Kevin
If the system is booting with another PSU, you...

If the system is booting with another PSU, you should start a support ticket at Corsair.com/support. The PSU doesn't seem to be behaving like it should.
Forum: Power Supplies 04-11-2019, 07:35 PM
Replies: 13
Views: 1,013
Posted By Corsair Kevin
Yes, but again, it's only when temperatures are...

Yes, but again, it's only when temperatures are at critical levels and should, in my personal opinion, only be considered a contingency trigger, not something most people would see under normal or...
Forum: Power Supplies 04-11-2019, 04:00 PM
Replies: 13
Views: 1,013
Posted By Corsair Kevin
I want to add to what I mentioned in that last...

I want to add to what I mentioned in that last reply. The temperature trigger, while it exists, is more of a contingency if there's a rapid spike in temperature. There's basically no fan curve, as...
Forum: Power Supplies 04-11-2019, 03:53 PM
Replies: 13
Views: 1,013
Posted By Corsair Kevin
Our PSUs have multiple thermistors located near...

Our PSUs have multiple thermistors located near critical components, and the PSUs are rated [and tested] up to 50C.

Some of the models, such as the RMi, also have a temperature trigger for the...
Forum: Power Supplies 04-10-2019, 12:22 PM
Replies: 13
Views: 1,013
Posted By Corsair Kevin
Fan actuation is based on load. Your...

Fan actuation is based on load.

Your concerns are definitely a reality, which is why the PSUs have over-temp protection -- essentially the PSU shutting down. I can't stress enough that buying a...
Forum: Power Supplies 04-10-2019, 12:09 PM
Replies: 7
Views: 630
Posted By Corsair Kevin
RAM causing the issue isn't out of the realm of...

RAM causing the issue isn't out of the realm of possibility, but 00 generally, if not always, an issue with the CPU. If you want, you can take all the RAM out, then testing one stick at a time.
...
Forum: Memory 04-10-2019, 12:06 PM
Replies: 4
Views: 462
Posted By Corsair Kevin
Just to be clear, you have the same issue as the...

Just to be clear, you have the same issue as the OP? As stated above, there's no way first-party method to add RGB to the older generations, since the LED circuitry is integrated into the PCB of the...
Forum: Memory 04-10-2019, 12:04 PM
Replies: 9
Views: 519
Posted By Corsair Kevin
In the BIOS, are the only options for choosing...

In the BIOS, are the only options for choosing the memory frequency using that dropdown? There's no way to manually enter the clock speed?
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