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gropingforelmo

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  1. After much research and gnashing of teeth, I'm confident this is an issue with Microsoft's USB drivers. While I'm still frustrated, I'm happy that this is not the fault of the Void itself, as I really do love everything else about it. 20+ pages of discussion of the issue, including responses from a Microsoft Audio team member. http://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/low-usb-microphone-recording-volume-at2020-windows/6c63e3a3-e200-4c4c-997f-ebca42402b2c?page=1
  2. I'll post this hear, as it's the most active post on the issue. I've been trying to narrow down where exactly the problem is, either in hopes that Corsair can resolve the issue in firmware/software, or at least help others improve the experience. So far it seems to be an issue in Windows 10 (and 8/8.1 from what I've read), specifically with USB microphones, and not isolated to the Void USB, but obviously not universal to all USB microphones. Also, Sidetone in CUE results in normal microphone volume. Though without knowledge of the inner workings, this information may not be useful. Two possibilities here: The signal could be traveling to the PC, through CUE, and then back to the headset. The signal is simply a loopback within the headset, going from mic to speakers through firmware. Either way, because Sidetone sounds fine, the microphone is definitely picking up sounds correctly, and the hardware is not at fault. This has led me to believe that the issue is with Microsoft's drivers. As point of evidence, my motherboard (admittedly a little old) has USB 3.0 through an add-on chipset (made by NEC). When I swapped the Void from USB 2.0 to one of these 3.0 ports, the microphone volume improved noticeably. Enough so that on Mumble, someone commented that I was actually too loud! I'd really like someone else to give this a try, and confirm it wasn't just a fluke. If you're not sure about your USB ports, post your motherboard model and I'll try and determine if it's the same situation. Note: This is mostly speculation at this point; I'm a software developer, and firmware is a bit of a black box to me.
  3. A couple months ago, I purchased the Void Wireless, and I've been very happy with everything about the headset except the microphone. I'm running Windows 10, and have tried basically everything to improve the sensitivity of the mic, with no success. Bending the mic boom, third party apps, nothing seems to improve the situation. Today, trying once again to fix this problem after coworkers comment they can barely hear me, I noticed something. In CUE, if I turn up the Sidetone slider, I can hear myself perfectly. However, if I go into the Windows device properties and select Listen to this device, I can barely hear anything. Using my previous Logitech headset, it comes through loud and clear in the same circumstances. Obviously, this is an issue revolving around Windows 10, which I imagine is becoming a very large part of the user base. Are there any efforts at all to attempt to remedy this situation? With a significant portion of my gaming PC being composed of Corsair products, it would be very disappointing if the company was willing to simply let this problem continue.
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