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Forum: Warranty and RMA Questions 06-10-2019, 07:54 PM
Replies: 7
Views: 308
Posted By Corsair Wootaru
I am very sorry for that happening, once we've...

I am very sorry for that happening, once we've released the replacement to the courier we can only do soo much to get the courier to send it to you.
Forum: Warranty and RMA Questions 06-10-2019, 07:43 PM
Replies: 1
Views: 124
Posted By Corsair Wootaru
I'm sorry about that, I will have an agent look...

I'm sorry about that, I will have an agent look into your ticket.
Forum: Warranty and RMA Questions 05-31-2019, 11:09 AM
Replies: 3
Views: 553
Posted By Corsair Wootaru
Hello alpark, If it is regarding firmware...

Hello alpark,

If it is regarding firmware please go to the keyboard and mouse part of the forum to receive the necessary help.

Best,
Wootaru
Forum: Warranty and RMA Questions 05-29-2019, 11:31 AM
Replies: 7
Views: 308
Posted By Corsair Wootaru
Hello hapkiman, I want to let you know that...

Hello hapkiman,

I want to let you know that you're receiving a brand new keyboard in the RMA process, and the keyboard you're receiving isn't your repaired keyboard. Once your keyboard has been...
Forum: Warranty and RMA Questions 05-28-2019, 11:49 AM
Replies: 7
Views: 308
Posted By Corsair Wootaru
Hello hapkiman, What is your RMA ticket...

Hello hapkiman,

What is your RMA ticket number?

Best,
Wootaru
Forum: Warranty and RMA Questions 05-28-2019, 11:46 AM
Replies: 2
Views: 206
Posted By Corsair Wootaru
Hello chris_61, As long as the item is sold...

Hello chris_61,

As long as the item is sold and shipped by that company as a new product.

Best,
Wootaru
Forum: Warranty and RMA Questions 05-22-2019, 07:29 PM
Replies: 1
Views: 189
Posted By Corsair Wootaru
Hello WeedFox, I have looked into your...

Hello WeedFox,

I have looked into your ticket, and we are working on a resolution for you ticket. Please check the update on the ticket.

Best,
Wootaru
Forum: Warranty and RMA Questions 05-20-2019, 12:29 PM
Replies: 3
Views: 188
Posted By Corsair Wootaru
Hello mqrio, We will do our best to look...

Hello mqrio,

We will do our best to look into this for you. If you haven't seen a order status update within 24 hours please reach out to me through a PM.

Best,
Wootaru
Forum: Warranty and RMA Questions 05-20-2019, 11:25 AM
Replies: 3
Views: 188
Posted By Corsair Wootaru
Hello mqrio, Can I have the order number? ...

Hello mqrio,

Can I have the order number?

Best,
Wootaru
Forum: Warranty and RMA Questions 05-20-2019, 11:24 AM
Replies: 1
Views: 168
Posted By Corsair Wootaru
Hello Aditya_T, You would need to create a...

Hello Aditya_T,

You would need to create a ticket on support.corsair.com and a representative will be able to help you on the ticket.

Best,
Wootaru
Forum: Warranty and RMA Questions 05-14-2019, 05:33 PM
Replies: 1
Views: 217
Posted By Corsair Wootaru
Hello DAPolan, I am sorry for the experience...

Hello DAPolan,

I am sorry for the experience that you've had to go through with our customer service, I've looked into your ticket and wrote a reply with a possible solution to your issue. If you...
Forum: Warranty and RMA Questions 05-08-2019, 06:34 PM
Replies: 5
Views: 302
Posted By Corsair Wootaru
Hello MeatFeastMan, Can you PM me your...

Hello MeatFeastMan,

Can you PM me your email? I can look into that order for you.

Best,
Michael
Forum: Warranty and RMA Questions 05-08-2019, 06:33 PM
Replies: 1
Views: 173
Posted By Corsair Wootaru
Hello rehab, If it is "sold and shipped" by...

Hello rehab,

If it is "sold and shipped" by Amazon then we would be able to process an exchange through our warranty like normal. If the item is shipped by amazon through a 3rd party, like how you...
Forum: Warranty and RMA Questions 05-07-2019, 06:08 PM
Replies: 3
Views: 296
Posted By Corsair Wootaru
Hello kambo_Rambo, When you are filling out...

Hello kambo_Rambo,

When you are filling out the information on the support page is it auto filling the address for you? If so you might need to manually enter it in and then hit submit so it can...
Forum: Warranty and RMA Questions 05-07-2019, 06:04 PM
Replies: 5
Views: 302
Posted By Corsair Wootaru
Hello MeatFeastMan, Is that coupon for our...

Hello MeatFeastMan,

Is that coupon for our website? When the price mentions that the "Tax is included" it is the item + the tax in the £299. Otherwise it would say something along the lines of X...
Forum: Warranty and RMA Questions 04-29-2019, 11:41 AM
Replies: 1
Views: 203
Posted By Corsair Wootaru
Hello abdu01, It looks like agents has...

Hello abdu01,

It looks like agents has already replied to your tickets.

Best,
Wootaru
Forum: Warranty and RMA Questions 04-29-2019, 11:39 AM
Replies: 1
Views: 176
Posted By Corsair Wootaru
Hello KRONZO, You are having trouble...

Hello KRONZO,

You are having trouble creating a ticket on Support.corsair.com? Can you try to see if you can create a ticket using a different browser? If you are able to do so let me know the...
Forum: Warranty and RMA Questions 04-29-2019, 11:35 AM
Replies: 1
Views: 234
Posted By Corsair Wootaru
Hello aaraujo, I am working on getting this...

Hello aaraujo,

I am working on getting this approved for you to get a replacement, and requested a pre-paid label to be sent to you to send in the unit. I am very sorry about the delay.

Best,...
Forum: Warranty and RMA Questions 04-24-2019, 07:56 PM
Replies: 2
Views: 238
Posted By Corsair Wootaru
Hello linally, I do not see any of the...

Hello linally,

I do not see any of the photos, can you PM the photos to me so I can see what you're talking about?

Best,
Wootaru
Forum: Warranty and RMA Questions 04-22-2019, 07:07 PM
Replies: 3
Views: 271
Posted By Corsair Wootaru
Hello mrevilbean, Please enter another unit...

Hello mrevilbean,

Please enter another unit and I can change it on the ticket for you. Just let me know the ticket number in a PM. I will contact the IT department regarding the missing part...
Forum: Warranty and RMA Questions 04-22-2019, 04:17 PM
Replies: 5
Views: 393
Posted By Corsair Wootaru
Hello MangoMountain, Preferably we would...

Hello MangoMountain,

Preferably we would need the whole case + the accessories. If you have further questions please address them on the ticket so the agent would know how to help you out. :)
...
Forum: Warranty and RMA Questions 04-22-2019, 11:48 AM
Replies: 5
Views: 393
Posted By Corsair Wootaru
Hello MangoMountain, What is the ticket...

Hello MangoMountain,

What is the ticket number?

Best,
Wootaru
Forum: Warranty and RMA Questions 04-22-2019, 11:47 AM
Replies: 2
Views: 281
Posted By Corsair Wootaru
Hello Samcpfc, Can you PM me your email so I...

Hello Samcpfc,

Can you PM me your email so I can look into your login issue?

Best,
Wootaru
Forum: Warranty and RMA Questions 04-22-2019, 11:45 AM
Replies: 1
Views: 184
Posted By Corsair Wootaru
Hello punchface, Create a support ticket on...

Hello punchface,

Create a support ticket on support.corsair.com, and please let me know what the ticket number is. We don't have any service areas in Argentina unfortunately. As for the customs...
Forum: Warranty and RMA Questions 04-22-2019, 11:41 AM
Replies: 6
Views: 358
Posted By Corsair Wootaru
Hello brisingr90, 1. You would be...

Hello brisingr90,

1. You would be responsible for the return cost.
2. Usually up to 2 weeks after we've received your product.
3. Our return center is in Taiwan, we don't have a warehouse in...
Showing results 1 to 25 of 291

 
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